Perfect Touch Interiors

I hired Perfect Touch to furnish my new home. After I placed large nonrefundable deposits, the former owner told me that she was selling the company but would be there to finish my project. Shortly thereafter she became unavailable and a variety of staff came through including Manuela the new owner. Here are some examples of what we endured. The first item to arrive was the bedspread and dust ruffle which cost about $ 3000. The bed skirt was short by 4 inches and there was a large gap at the edges. It took two visits to get them to finally come out measure the bed skirt determine it was indeed not fabricated to their specifications and fix the problem. They sent various people out to measure my husbands closet for built in drawers and shelves. Each person had a differnent idea about the appropriate dimensions and the plans were scrapped three times by Perfect Touch. It took nearly 4 months to get the small project completed and multiple visits that took my time. Note that I didn’t change my mind. They just couldn’t agree on how to do things. I ordered bedside chests which cost about $ 7000 total. I had a written estimate. When it was time for them to be delivered they told me that it would be $ 500 more than the written estimate. I paid it. They recommended that I change the finish of the hardware on the chests. I agreed to this. I asked them to match the metallic finish elsewhere in the room. Instead of coming out and checking the color themselves they sent me an iPhone photo of a metallic piece of hardware against a cardboard backdrop. They said they didn’t have time to come out and check the color themselves. I ordered a custom rug for the guest room at their suggestion, I approved their recommendation of a size and paid the deposit, then two other people came out and measured and they began to argue about the correct size. Almost a month went by while they argued without placing an order for the rug. I ordered custom table linens for well over $ 1000. They had to be redone because they were sewn incorrectly and bunched unattractively. They ordered the wrong bench for the foyer and it needed to be returned and exchanged. Finally, I had been assured that my project would be completed including decorative accessories to make everything look finished and polished. But when it came time to accessorize they told me «we don’t make much on accessories.» I had spent between $ 80,000 and $ 100,000. I took the first few errors in stride but I obviously grew frustrated as these episodes continued. Throughout the process, I found Manuela very difficult and defensive. I hired them to help me, to save time and to achieve a professional look. The entire process was very stressful. In the end my home was not finished and polished as I had hoped and I needed to find another decorator to finish what was left of my project.