Gil-Man Florist Inc.

UPDATE: Response to Nicole’s reply.
Whether your employee’s remember this incident or not, it happened. Maybe this situation isn’t as important to you and your employees, since you send flowers daily, but to us… it was devastating. I had not visited your business since the early 90’s until my grandfather passed away on Sunday, July 31, 2011, so I have no reason to make anything up. As far as my posting here on Unilocal being «amazing’ to you, this is what this website is for. It’s for positive AND negative reviews about local businesses. It AMAZES me that it has taken you so long to reply to my review.
My two cousins accompanied me to your business on Monday, August 1, 2011, as soon as your doors opened that morning. We were the only customers in the store and we spent about 30 minutes inside, looking through books and telling the woman behind the counter what we wanted and what we did not want. Our receipt clearly states what we ordered and has my cell phone number as the phone contact, however, someone at your business confused my number and receipt with my grandmother, mother and uncle’s receipt and called them asking about OUR purchase later on that day. There were at least five people at their home when your business made the calls and heard the conversation with my mother and eventually, my cousin, once they figured out that your office had called them by mistake… trying to contact us.
At 11:00 am on August 2, 2011, we arrived at my grandfather’s viewing and began looking for our spray that we had purchased. To our surprise, what we had ordered was not there. Instead, there was a poorly put together wreath that looked like something you could buy at the dollar store, with our names on it. Both of my cousins, myself, our three spouses and children walked outside of the funeral home (which is right down the road from your business) and we called your office to find out what had gone wrong, with receipt in hand. The woman who answered was unapologetic about the mix up and didn’t want to correct the mistake at all. After arguing for almost ten minutes, she finally agreed to send someone to the funeral home, take the item that we had not ordered and replace it with one that was similar to what we had requested. By the way, my mother and uncle’s order was also wrong, but they were too distraught to even waste their time dealing with your office after seeing and hearing what we heard over the phone.
We DID call and complain on August 2, 2011, at my grandfather’s viewing and were underwhelmed by the customer service we received over the phone and with the product we paid for. We never received any refund, apology card, or phone call after our call on August 2, 2011. I waited months before I posted my review of your business on here, because I had hoped that someone in your office would step up and make things right. An apology would have sufficed, but we never heard anything until today, from Unilocal.Unfortunately, I am still underwhelmed by your business and customer service skills.

I live in California, but my parents live near Creedmoor. I’ve ordered flowers on the phone from Gil-​Man several times. The service has always been excellent and the arrangements have been beautiful.
One note: Use their web site to find the arrangement you want, but *order on the phone*. The web site will not always give accurate information about available delivery dates, and the delivery fee when I ordered by phone was substantially lower than the one quoted on the web site.