McDonald’s

We stopped at this location for lunch on our way back home to Virginia Beach. When we got in, the place was busy. The overall look and feel is your typical McDonald’s. The drive through was backed up and was starting to drizzle, so we went inside. They also have an outdoor playground area for the kids. We weren’t able to do that with my niece since they had it closed due to the rain. It looks like this place gets a lot of traffic. While waiting for our food, we could hear some of the staff talking to a lot of the locals asking about their day, etc. One thing that surprised me was that there were a lot of correctional officers in there. I found out after some asking that there’s a federal prison nearby.
Anyways, the service was just okay. It seemed some of them were busier with their side conversations (as noted in the example above). The line also went pretty slowly. They have a larger menu of options than other McDonald’s I would see at home. I think the larger amount of options means more indecisiveness and thus longer for some to make a decision and keep the line moving at a snail’s pace. Once we got to the counter, the person there told us to wait. She went back to the back for a bit and then came back up. Once she came back, the ordering for us was very quick as we already knew what we were getting well before we got up to the counter. It took longer for the food to come out than it was for us waiting.
One of the reasons why I only gave two stars instead of three is because there were some others (and were larger groups than the three of us here) who kept getting their food before us, even though we had ordered some time before them. It makes me wonder if they «prioritize» their orders coming out to locals first and then everyone else afterwards.
As for the food, when we did get it, it did come out hot and fresh, which was a nice surprise given how busy the place was. The fact that the food came out the way it should, that helped me keep the rating at two stars rather than one star. In general, if you are driving through this area and want McDonald’s, I’d try to wait and go to another one at a future exit.

This location is the poster child for what is wrong with the whole chain. They get more business that they can deal with because the menu is too big.
They have no plan for a change over from breakfast to lunch.
The drive through regularly backs up around the building, blocking the parking lot to the road. Their answer is to put someone outside to take orders before you can even see the menu. The problem isn’t with the order taking, it is with the execution of the TOO BIG MENU!
If you happen to arrive after breakfast hours, but before the lunch items are ready, they have your money and you wait.
Just go somewhere else.

So many problems, best to take your chances elsewhere. Where to start? Undercooked fries not seasoned when dropped from basket, and when asked why — given salt packets. Condiments used to heavy when burgers are made. Regular and Quarter onions old and very sour, almost like vinegar; with size issues also. Rude and uncaring staff. Phone constantly busy in the evenings, can never get a call in. I have lost count of the chances we have given this location. Oxford location is the same owner, but that location is way superior — with less problems.

i live near by. i go here and it is one bad thing after another. yesterday was done with my drive through, could not drive out car was blocking me. a employees was talking to the passenger for about 3 minutes through the passenger window. I could not drive around so I beeped the horn and the employee hold up go F yourself. Cold food. And they often are rude… give business to someone else..

This McDonalds could clearly gain more stars but the inconsistent hours kills their chance. First the store is indeed clean and they have a great sanitation score that alone gives them a star. Next, for fast food they are what they are and their food is usually hot and somewhat fresh. That gives the other star. My problem is when hours are posted they should stick to the hours so opening late kills a star. Service is then diminished killing the other star. Finally, leaving with an empty stomach is the last straw.

When doing a 10 hour drive, you can’t go wrong with McDonalds Coffee. We stopped at so many McDonalds for coffee, and I have to say I am hooked on their coffee. Now a days where can you go to get a large coffee for $ 1 and it actually has coffee in it. We stopped a dunkin and found it to be so watered down that we just tossed it and found this McDonalds.

Service was quick and friendly, although they post a sign on the drive-​thru that asks you don’t use your cell phone in the order line. Why? Is it just rude, or does it interrupt the drive-​thru communications?

Let me start with — I typically avoid fast food places, especially the likes of BK and McD’s etc…
I was in a pinch yesterday morning and needed to get some food in me so I could take some medication. The place was clean and the ambiance was warm. I noticed a sticker on the door stating «Free Wi-​Fi» and looked around to see a small lounge area with a TV tuned to a national news broadcast.
I ordered a light breakfast (if there is such a thing at McDonald’s), got my food and sat down in the lounge area. There were outlets available for people to plug in there laptops, and the Wi-​Fi connection was strong and fast for my iPhone.
The food? Oh yes — standard fare for McDonalds Restaurants. Tasty, fast and inexpensive.