Sonic Drive-In

I was apart of the first group that was hired when this sonic was opened. The team that we had was awesome! But now I’ve actually been sitting in line for 30 mins. Keep in mind I’m the only car in drive thru. Multiple cars drove away!!! They need to step it up & provide better service to their customers.

I wish I could give this sonic zero stars. To sum up… it was painful. We stopped here because it was hot and we were traveling with our dog. I am not exaggerating in the least when I say it took 8 full minutes to give our order because the first guy couldn’t handle it, so another girl took it… not exactly sure because I gave my order along with my 2 kids order and then let my husband finish with giving his order while I went around the building to the bathroom. When I got back he was still trying to give the order but saw me and said he couldn’t take it anymore, told me to repeat the order with the lady, and took the dog for a walk. They still managed to mess up a simple 2 kids meal and 2 combo order. Twice. I had to go up to the employee entrance door four times. The last time I was still trying to get my sons drink order right… he wanted an orange soda. He kept getting the wrong drinks… he ended up with an orange slush. They also tried to charge me 17 cents for extra ice in my cup. When I left, there was another lady behind me waiting to ask someone to fix her order and someone else walking up. Plus, all of the employees we saw were in incredibly bad moods… like they hated themselves for working there and they were gonna make us pay for it. Which we did …$ 28 to feed a family of 4. At sonic. The place where all the fried food tastes exactly the same. What a deal.

Service so bad we thought we were on Candid Camera. Seriously: we ordered «One pretzel dog with only mustard.» Disembodied female voice on speaker repeated back «Ok that’s a hot dog with ketchup. Anything else?» We finally asked for someone to come out to take the order. They sent out the wrong pretzel dog THREE. TIMES. The third time the manager herself brought it, read the order back to us correctly, then proceeded to hand us the wrong item anyway. We thought it was some kind of elaborate practical joke. Punchline: Fortunately, they made up for the horrendous service… by overcharging us. STAY AWAY.

No banana splits today, location out of bananas; with Food Lion just a skip up the road? Drove all the way there just for a split, very disappointing.

Their high school kids are great! The managers will help you I something is wrong with your order. The strawberry m&m blast is yummy!

They don’t roller skate :(which makes me sad. We drove about 45 mins to nearest sonic and when I ordered I’d expected to see them scooting about, but no they just walked up to the car.
Food was hot and service was fast. No complaints other than the roller skates!

As I travel back and forth from DC to Charlotte, I occasionally crave Sonic. Its a cruel thing to air Sonic ads in the DC area where we have no Sonics at all.
This Sonic is rather dysfunctional. In my 3 – 4 visits in the last year its seems something is always wrong and delays in service are often the norm. Somehow they always manage to get something wrong — food given to a different vehicle, wrong size beverage, wrong toppings on dog. I’ve eaten more than my share of tepid tater tots. There’s really nothing complicated in an order of All American Hot Dog, tater tots and a vanilla malt. I occasionally mix it up and get an onion rings (though I hate that the ring on the bottom of the sac is always dripping in grease).
The staff is always friendly and apologetic. But frankly I’d rather have my food correct and hot than the pile of free cherry-​limeade tokens.
This location is convenient to my travels as its only about ½ mile off of 85, but otherwise I probably wouldn’t be stopping here. I’m a big Sonic fan — just not this one.