Dillard’s

Every time you go in there, if you’re not dressed to impress, you’re judged. They have so many people come up and ask you if you need any help like they’re scared you’re going to steal something. The makeup ladies are pretentious. Don’t bother going to the blond Dior lady. She’ll make you feel like you don’t belong if you’re not wearing the best clothes. If you want to be judged, stalked to make sure you’re not stealing, and made feel like you don’t belong, then this Dillard’s is for you.

During an after Christmas sale, I found a pair of shoes at the Kenwood store that I liked. However, they did not have my size. So, I called the Crestview store to see if they had it before driving down there.
I kid you not, but I was told by the store operator that because of the sale they were too busy to answer the phones and were not transferring phone calls. I was further told that the individual departments weren’t answering their phones anyway. I mean, you are open for business… you answer your phone. You don’t say that to a customer. Tremendously tacky!
I was then forced to drive there from across town to find that they didn’t have the shoe.
Subsequent complaints by email to the corporate office were «forwarded» to the store instead of them taking care of the matter themselves. The store ignored the emails and didn’t respond until I pressed the issue with corporate a number of times.
Consequently, I got several calls from the district manager, who refused to leave a way to contact her. She called a few times just to make it look like she was doing her part to provide good customer service before giving up and not resolving the matter.
As much as I love Dillard’s merchandise and sales, they treat customers like crap. This isn’t the first issue I’ve had at one of their stores.

I love Dillard’s and since there is not one near where I live, I always like to go when I’m back home. This location is 2 stories and in the Crestview Town Center, so the location is great if you have other shopping to do. The store seems to be pretty well organized and lots of sales associates on the floor. The cashier who checked me out was very friendly and I like that they offer to email your receipt instead of taking a paper copy. It’s so much easier to keep track of e-​receipts versus paper receipts.

My wife was grabbed in the parking lot at Crestview Hills Ky store by a security officer and taken to their office. After many questions they accused her of passing bad 50 dollar bills. The security said it was because she had a pink shirt on. Finally they admitted a mistake had been made and offered a 50 $ gift card. Due to their inadequate camera system and no type of bill check they accused a completely innocent person. DO NOT SHOP AT THIS STORE

I have only visited a few times, since I don’t live in the area, but I have had only spotty problems with the service here. When I visited this past weekend, the service in housewares was pratically non-​existent, even after I asked for help, but the service in the men’s department was really excellent, and they had a great sale going on! The men’s department is quite large and well stocked.

I went to crest view hills ky on 1÷1÷12 for the big sale to the shoe dept and i went to ask how much was the pair of shoes the lady at the register said it was 50 off. the register is taking toooo long so she did not check it, I walk away and I’M thinking to my self how much can it be, and the employee at the register ask me why I’M Rowling my eyes, I said I’M thinking is that OK. so I went and complaint to the manager of the store he did not sound surprise he was not professional. I’m not going back to the store at creastview hill ky

I hate this Dillards.
Hands down, the management and security people at this Dillards are THE most unprofessional people.
Last Summer, I purchased two maxi dresses from the Juniors department and one skirt from the BCBG counter. I ended up wanting to return the skirt and one of the dresses. I had removed the tags from both but kept the tags with the receipt in case of a return.
I first returned the maxi dress but mistakenly had grabbed from home the incorrect tag (the tag from the dress I kept). I didn’t realize it at the time. The salesclerk processed the return and gave me store credit since it had been more than 30 days since I’d purchased the dress. Then, I made my way upstairs to return the BCBG skirt. While I was at the BCBG counter, the salesclerk was acting very strange — like there was a problem with her computer. She kept getting on the phone and talking with someone. Suddenly, two men approached me and told me I needed to walk with them. I asked them why and they would not answer me — the kept saying I needed to walk with them. One of them grabbed my arm to turn me in the direction of the down escalator and the other grabbed my skirt I was attempting to return.
They refused to tell me where they were taking me or what the problem was. My mom and sister had come with me on this trip and we passed them as we were walking through the Juniors department to the back of the store. I yelled for my mom and sister to follow us.
The led us through a door that took us into a small room that I guess was a security office. In there, I was yelled at and accused of trying to «swap tags» to get a better return on the maxi dress. Over and over I explained to them that I had not knowingly swapped tags — that I simply grabbed the wrong one — and that I had also brought the receipt which proved I had no desire to swap tags. I offered to have my husband bring the other tag from our home to the security office. They absolutely would not listen to me. They continued to accuse me for about an hour. I was not allowed to call anyone (nor were my mom or sister) for help.
Finally, they decided since I had brought the original receipt I did not intend after all to swap tags. They allowed me to keep my store credit but refused to allow me to return the BCBG skirt I did not want.
NO ONE apologized for falsely accusing me of a crime, for detaining me (as well as my mom and sister) for more than an hour, for humiliating me, for preventing me from returning a garment I did not want or for refusing to listen to me explain the situation. In fact, when they finally decided to let me leave, they laughed off the situation and suddenly acted like the whole thing had been a joke.
I have NEVER been so angry or humiliated in a store before. I will never shop at Dillards again. And if you choose to shop there and decide later you want to return something, you better make sure you have all of your receipts and tags in order because I hope no one ever has to experience what I did. It was terrible.

I’m not too impressed with this Dillard’s. Normally you can’t find someone to help you and when you do they usually aren’t too friendly. I’ve come in here several times and haven’t much of interest.