I hired Grove to replace my A/C and add a heat pump in the house. They quoted me a price which was lower than two other quotes I received, even though they clearly told me they were not the cheapest in town. They did a great job. They were prompt and tidy. I highly recommend Grove if you’re in the market for a HVAC solution.
Robert M.
Évaluation du lieu : 5 Odenton, MD
I used Grove recently to put in a new A/C and Furnace in the house. Daniel was prompt and thorough for my estimate. When they came to put in the unit, they were on time and they worked very hard to get the unit installed and working. They did a great job, cleaned up after themselves and they were very knowledgable about the equipment. I highly recommend Grove to my friends and neighbors. Just a note, they were a little more expensive than a couple of other places. But they are locally owned and operated. And that makes a difference for me. Finally, about two weeks after my A/C unit was installed. It stopped blowing cold air(naturally on a very hot day), so at 4:30 in the afternoon, I called the service line. By 5:30 one of Gary Grove’s sons and a technician were at the house. The Unit had catostrophically failed. They did not know why. But, I guess even A/C Units can be a lemon. Instead of just ordering parts, they called the disrtibutor, found a new Unit, then made arrangments to pick it up and bring it to my house to re-install the next morning. At 6:30 the next morning, a Grove truck was in my driveway, the technician came in, and started the process of putting in the new unit.. .at 7:30 the new Unit had arrived, and by 10:00 am, the house was cooling off. Just splendid. If I was concerned about paying a little more, that went out the window with the customer service. Excellent JOB!
David I.
Évaluation du lieu : 5 San Jose, CA
Grove Heating and Cooling is excellent. My AC stopped working at night, and I called in the morning on a Saturday and they were able to have a technician out on the same day. Kevin was the technician who helped me, and he was great. He was honest, explained everything in a way that I could understand, and gave me a great summary of all my options. He was able to do all of the work needed, and was courteous and respectful(even down to the shoe covers so he wouldn’t get our hardwood dirty). I was extremely pleased with Grove, and would highly recommend them. Every aspect of the experience was as low stress as I could have hoped.