Thomas Plumbing Co

I’m not quite sure what to think about these guys. One time they were very good. The next time not so good — I had to hire somebody else to fix something they made much worse.

Everyone at this company who I have interacted with is incompetent. I have only used them because my condo building does. They do not return calls when they say they will and forget they ever serviced your unit or spoke with you. They do not come in the given time window or call before coming as requested. I have called many times for the same leaking shower they failed to fix the first time. Don’t use them!
*Note: They seem to be in Silver Spring now.

The epitome of terrible service. Do NOT use these guys. Every aspect of working with them was ridiculous.
— completely didn’t show up when promised. Wasted a whole day of work sitting home on my couch waiting for them to show up.
— when they did show up, they installed hardware improperly, taking 3 guys to fix the mistakes of the first guy
— when they left they said they would «talk to me later» about the bill, then after not hearing from them for a week they automatically charged a huge amount to an on-​file credit card number.
I don’t like leaving one-​star ratings, but I’m hoping to spare others the hassle with these people, especially since it’s hard to find a good plumber.

This is about a bad as service goes. The flush lever on my toilet broke and had to get it repaired. I sent a picture beforehand to Thomas Plumbing.
1. Given Thursday estimate of 2−4pm
2. Two guys arrive around 5:20pm.
3. Asked them to take their shoes off. They walked half way through the place and I had to ask multiple times before they would.
4. Spent 30 minutes working on the replacement before they realized they brought the wrong piece.
5. Said they’d be back at 8:30am the following morning.
6. Plumber came by at 9:15am.
7. Was running late for work so asked if they could just send me the bill, but the plumber wouldn’t leave without me writing a check. (Also, be sure that they write out an itemized receipt. The one I got is really arbitrary with a total, but I didn’t have any more time to argue because I had to get to work).
Needless to say, won’t be contacting them again.

I learned this is the preferred provider for the association managing the condo building I needed some work done in yesterday. After a disappointing experience (outrageous estimate) with another plumbing company (also reviewed today), the owner called this firm and conferenced us in.
They were busy but ultimately diverted a plumber to come tackle our job due to a deadline we had. They didn’t have to do that, but they did.
The plumber arrived about 30 – 40 minutes later…
That we got a new plumber on such short notice is remarkable.
That they came and tackled the initial work in record time was amazing.
The remainder of the job was more labor intensive and time-​consuming but ultimately the bill was less than half of the previous estimate. Unbelievable!
Give these folks a try for plumbing repairs for things you don’t want to DIY

I didn’t actually get any work done by this company but when I called to find out whether they could do the job involving complicated outdoor drain, the plumber who answered the phone knew immediately what the situation was and what needed to be done.
Before talking to this company, I called about 10 plumbing companies and all of them didn’t say whether they could or how to resolve the problem, but just told me they needed to come out to take a look at the situation and there would be around $ 75 service call charge.
Thomas plumbing company told me what needed to be done without coming out to see the problem and he gave me a phone number for another plumbing company that have proper equipment.
I felt that this company was very straightforward and knowledgeable.
I will contact them again in the future for other plumbing issue.

When you call and get same day service, you know you are on to something. I called around 11am to replace water heater expansion tank and received a window of 1pm to 3pm that day. They were calling 15 minutes before 1pm to notify they were on their way. Very nice guys, didn’t mind my incessant questions. They came in, did the work, cleaned up the rust mess from the leak, and were gone. I will use them again.

I hired them to install a new disposal and I couldn’t be more pleased with the work of Rony and his assistant Jorge. Pricing was transparent and straightforward. There was an appointment fee equal to a half hour of labor, plus a fuel fee added on, which was approximately 10% of an hour of labor… that may sound off-​putting, but it was actually much less than other companies charged just to show up. The minimum labor charge is a half hour, and the operator said it should be about only a half hour. It took a little longer due to old pipes and tough shut off valve, but they did it in under an hour, took great care to clean up, and were very professional. Showed up on time, offered advice on a new faucet, checked that everything worked, and they were very pleasant! Total cost under $ 140 and I plan to hire them for all my future plumbing needs.

Never showed. Three hours of leave totally wasted.

I’ve hired this company to work on at least five houses over the last seven years.
The owner and master plumber, Bill, is bi-​lingual (English and Spanish) and very direct. He explains in great detail the work that needs to be done and does not proceed without authorization.
I hired Thomas Plumbing to work on major renovation projects, and small jobs (i.e., installing toilets). And, they don’t charge for price quotes on large jobs.
Their prices are reasonable (for DC) — usually less than the competition and the workers arrive on time.
Overall, they’ve done a good job for me.

The absolute best. Their quotes are very fair and, if sometimes a touch higher than the local handyman, the difference is you are getting a real plumbing service, with a license and insurance and excellent follow-​up. I have now used them for 3 separate jobs and could not be happier. And this after getting quotes and recommendations of half a dozen other plumbers/​handymen.