Papa John’s Pizza

I picked up the order instead of having it delivered this last time, and I’m glad I did. It gave me a chance to interact with the crew there. The food was good, what you’d expect from PJs. Not bad at all, quality toppings, decent crust, flavorful sauce.
It gets five stars because of the service though. Let me tell you why.
It was raining that night when I arrived, and I parked right up front. The front desk guy was in the middle of doing something when I came in. I can’t tell you what, because he immediately stopped what he was doing and attended to me instead. Class move.
When I was heading out, he offered to help me carry the pizzas and two-​liter to the car. And he held the door for me, and told me to be careful because of the rain. What’s more, there was genuine concern about my well-​being, not just a phoned in statement or reflex action.
That kind of customer focus is what keeps people coming back. It’s what turns a mediocre experience into an excellent one. That’s what truly defines a five star occasion.

I ordered a large pizza and a 2-​liter soda with a promo code and the total came out to be $ 15.22. I gave the delivery person 20.22, I asked for change and he said he’d be right back. And he’s gone, never got my change. I was gonna give him tip with the change I get back. Wow what an asshole.

Used to be my favorite, but it’s gone «down hill» so much! Skimpy flat floppy crust and what looked like congealed cheese on top. OMG, so bad. Sorry Papa, but it needed to be said.

Not so great of an experience, but never seems to be. After attempting to set up account AGAIN seems this has to be each and every time you place an order, 40 min into this task I gave up the online ordering.
I was able to find a phone number that could be answered at store. Once I was able to get worker on phone I was informed that they were not open although the website said they were.
Justs takes hours to order pizza from them and have it delivered, think it might just be easier to make it mysel. Not to mention a lot faster.

Terrible experience! Do not order unless you want to wait two hours for your pizza to be delivered. We placed an online order at 5:30pm, received confirmation and waited for an hour before calling. When we called at 6:30pm we were told our pizza was on its way out. An hour later we called and they started making up excuses, ‘we can’t find your order’, ‘we knocked on your door and no one answered’. Then the manager didn’t want to provide us her name. Ridiculous service! Save yourself the trouble, call any of the other places around. Anything has to be better than this.

We ordered 3 pizzas online for a delivery order and they literally had the order to the front door in about 15 or 20 minutes.
Every pizza was good, just as ordered. Hot and delicious. I couldn’t have asked for more from delivery.

It’s a pizza franchise. Not any different from any other Papa John’s. But I prefer Papa John’s to the other franchises.