Hartford Orthotics

BEWARE! this guy will destroy your shoes, plus he is RUDE.
I took my very nice pair of black leather high heels to this place (closed toe in front, open in the back, really stylish and comfortable) to get a simple repair: I needed the plastic bit at the end of the heel replaced. simple thing, the simplest repair I can think of for a shoe. and they RUINED my shoes. they must have placed the heel of the shoe in a vice or something like that, and the leather insole (remember this is open in the back, so NOT a hidden part of the shoe and covered in fine black leather) was cut in two semi-​circles and the leather was mangled. I showed it to he guy and he said he would fix it, and started tearing the leather off, and I told him to stop and tell me what he was going to do first. He said «I don’t need to reveal all my trade secrets to you!». I took the shoes from him and said I didn’t trust him because he had done very poor work on the shoes already, to which he replied, sarcastically and in a mocking tone:
«Oh, yeah, I’m the worst cobbler in the area…»
I walked out and came straight to to the computer to write this review, but I’m thinking this is not enough, and that I should file a complaint with the Better Business Bureau. I’m new to Connecticut and I’m horrified at the lack of good craftsmanship around here.