Went in on a weekend so it was obviously a little busy. The store is clean and well laid out so it’s a breeze to find everything and look through everything. They were low or out of stock on a lot of sale items and since they were so busy it was tough to try and get someone to check the back. Finally found my way up front with my cart of stuff and was treated to a slightly rude interaction with the manager, who was obviously a little flustered due to the level of customers in the store. The few tools I bought got the job done but are obviously not super high quality(one actually fell apart shortly after use and had to be rebuilt with bolts I thankfully bought at HF) — but you get what you pay for. Overall, I probably won’t be back. The quality of the products does not justify the inexpensiveness of them(I’d rather pay 10% — 20% more at high end hardware store for the better quality) and it seems like service is hit or miss here.
Mike O.
Évaluation du lieu : 5 McHenry, IL
We were in the Crystal Lake store this morning. I have been an avid HF buyer for 12 years. I have never had such a pleasant experience in any other HF as I had this morning. My experience involved an employee. Her name is Yvette. She was pleasant helpful and went the extra mile! We left a couple of items behind before e left Crystal lake she located my phone number and called me and held the items until I could return! WOW and Thank you Yvette! You are the best!
Rick W.
Évaluation du lieu : 5 Lake in the Hills, IL
I can spend hours in the store. It’s clean, the staff are super friendly, and they have a huge inventory.
Gary B.
Évaluation du lieu : 5 Crystal Lake, IL
Nice clean store, great selection and prices. Everyone was help and friendly. Almost deducted a star because they are pretty aggressive on selling extended warranties. I really don’t need to spend an extra 8 bucks to insure a $ 30 circular saw that will be used sparingly.
Lauren W.
Évaluation du lieu : 4 Crystal Lake, IL
For someone who’s on a budget that’s looking to build a toolbox, it’s a great place to find tools at a very good price.
Erin D.
Évaluation du lieu : 5 Chicago, IL
This place has everything. In one trip, I can get caution tape, bullhorn and a vest to wear. Seriously, its worked out well for me. I bought a small air compressor to keep in my car incase I got a flat. Either I jinxed myself or made a good call because I’ve used it twice so far and its totally worth its weight in gold. The store is crazy big and there is «stuff» everywhere and decently priced.