Ziegler’s Ace Hardware

I’m not one to post reviews on Unilocal.So often I feel the narcissist possesed with Facebook disease are the only ones that do. Today I was in Ace and had a terrific and typical great experience. I can not say enough, top to bottom you find friendly courteous people that treat you like family. I’m in there all the time because I can get in and out in ¹⁄₁₀ the time it takes at Menards or Home Depot and can actually speak with a person who can communicate and make eye contact with me. At Menards they look at their feet, shuffle a bit and tell me to check out an aisle (a mile away).Today, I needed a couple of things. BAM– In and out with what I needed in 7 minutes and what’s more the kid took me to the location gave me choices, was familiar with wall switches and helped in my fixture decision. As for Franklin D. take your plexi-​glass to Home Depot and see how far you get. Here’s a clue… buy the dang tool to cut your own plexi-​glass at Ace. Oh. wait it sounds like you did somewhere else with your panties in a bunch. What a tool. As for the dad who sent his kid in with a phone picture, I’d guess your kid was the issue. This Ace is the Place!!! When you venture to this Ace, talk to one of the «Old Men», named Harry. He’ll treat you like royalty. Like I say, I usually don’t review in Unilocal! but when I see these reviews that are 110% opposite of anyone I know that shops at this Ace, I just had to say something.
I edited this from an earlier post when I commented on customers I have witnessed in my visits– decided to add them back in. mean old women oxygen tank in tow hanging canvas oils of their cat expecting the staff to not only locate the hardware she would need but hang the picture for her, and birkenstock wearing metrosexual customers that couldn’t tell the difference from a wood screw, lag bolt or toaster attempting to fix a swing-​set. The guy can spend $ 3200 on a Rainbow playset but got in a huff when the Ace employee couldn’t devine with his ESP the length, coarse or thickness of the «screw thing» he needed… I lingered to hear the Ace employee ask what he was attempting to connect, the thickness of the wood, how large the hole was and if the wood was fractured or fatigued to which Metrosexual Birkenstock wearing Swing-​set owner said «What’s with all the questions? Don’t you people sell those screw things?»

I pulled into the lot and there was literally no one there, except for the employees. I walk into the store. I see Ace employees standing around, talking to each other. Do they jump at the chance to help a customer, the ONLY customer in the store? No. What a bunch of useless lazy bums. And these aren’t young kids. It’s the old men. You get paid to stand around?
The cashier was pleasant. That’s about all I could take away from this recent visit. I’ve sent my son to this store for items as well. When he asks for help, even with photos I’ve sent him on his phone, they still manage to screw it up and give my son the wrong items.
Crap knowledge, and even worse customer service. I am NEVER going to shop here again. Screw his place — I’ll drive a little further to a REAL store.

I LOVE this store, and it’s the first hardware store I go to for hard-​to-​find items, screws and bolts of any sort, and awesome customer service. They are always super helpful and great on advice, with knowledgeable staff who care about your project.

I’ve given this place multiple chances in effort to support smaller businesses versus that of the big box stores (where I can often find what I’m looking for cheaper). That being said, customer service should be top notch, as it’s really their only differentiator. Not the case at Ace. The staff at this location could really care less to go out of their way to help you, even while they stand and stare at you walking around their store like an idiot, clearly looking for something. And when you ask for assistance, expect the bare minimum. Oh well, I tried… off to Home Depot or Lowe’s I go, for good.

They’ve got the usual stuff you’d expect at a hardware store, without the service.
I went in here with a piece of plexiglass that I wanted cut. The girl working there said that they wouldn’t cut it since I didn’t buy it from them. I think that’s pretty weak, since I do live close by and shop here about once a month. That includes the overpriced driveway salt and bags for lawn clippings that I could get cheaper at other places if I was willing to drive a bit farther. So it’s not like I’m some glass-​cut freeloader or something, at least not in my mind. But I really wanted to get it cut for my project so I asked if I could pay to have it cut… still no. Now I have to wonder, what kind of business are they running here that they can afford to have such high standards about their customers shopping at other hardware stores. So, short story shorter, I took my plexiglass, and the rest of my shopping list, up the road where I dropped quite a bit of money on hardware and tools and didn’t get a hassle about where I bought my raw materials.
Sorry Ace, I think I’m done shopping with you.