Pep Boys

I had a great experience working with Magda. She helped me find the parts I needed and gave me the best prices available. I appreciated her asking what brought me in, and she expertly guided me through the store. I often feel intimidated at Pep Boys but Magda got me in and out quickly with exactly what I was looking for. I will return to this location and will recommend it to my friends and family.

terrible customers service. after walking through the store for 5 min trying to find somebody that worked there he said he could help me in a minute. I then waited for 15 min to get a price on tires until I finally walked out of the store frustrated and with no price on tires!

From the front desk to the time replacing the tires and check out, the service was amazing .
They went over the 100% guest satisfaction and help mourners get me new tires from other store ! Great deal for 4 tires !
Defentely my place to come back and get other services done

I really didn’t have time, but finally realized with the coming storm that I better get those stupid wiper blades replaced. Other than putting gas in the car, I detest worrying about all the other details of car maintenance. I finished a couple of errands at stores sharing the same parking lot and decided to give Pep Boys a shot. In a word, WOW! Easy peasey! I was catered to the minute I walked up to the counter! I was told about a deal on the wipers and was helped with finding the right size. While watching the blades being put on my car (!) I decided to point out how low my tires were. 15 minutes later I was prepared for anything old man winter could throw at me! Thanks Pep Boys and Sam in particular! I’ve already told a bunch of my friends!

Ordered tires online to be installed. Went to store at the scheduled appointment time and was told can’t do it today. Stated «had a lot of drop-​offs this morning and had to cancel all online appointments». Started blaming the online system overbooks them, which is not true. They just had a lot of business come in that morning. Should have called to say we cancelled your appointment. Didn’t even offer a remedy or ask about re-​scheduling. I had to initiate that conversation. They seem to be dumb-​founded on how to handle the situation. All I can say is there customer service is horrible. Cancelled order and went elsewhere.

One of the most considerate auto service places I’ve been too. Honesty is something that is very important to me and I felt the service people were very honest. I defiantly will go back and recommend.

Poor customer service! Was told and hour and a half for services and called them after 2.5 hrs of not hearing anything. Then I was told it’d be about an hour and a half because they had not started yet. But I was told that the oil change was finished so I could come get it. I show up 20 minutes later and they had just started on it! So frustrating! I could go on and on but won’t. Total experience was poor from start to finish. Only reason they get 2 stars is because they did not charge me for the oil change that took over 3 hours.

I’ve been coming here for years. This place is hit or miss. It is all about the employee. They have worked on 3 of my cars since they opened. I have referred many more. I have let minor things slide. Example: there was this one time when they forgot to put the cap back on after an oil change… brand new car. What a smokey oily mess for which they did take ownership, clean up, and apologize. I’m sorry, but some of those employees at pep boys really need to go. I can understand when things get busy, but come on. This last time I decided to go, I called in advance. I asked if they had time for me to come in for an oil change. «no, it will be over an hour wait». I asked if I could make an appointment, they said yes. «just come on in». «don’t you need my name?» «no, just ask for me». I walk in and they told me they would be unable to help me. I mentioned the person’s name that I just spoke to 10 minutes earlier and the man looked at me like I was crazy, put his hands in the air and said there was nothing he could do. This is the second time I showed up and I was looked at like I didn’t know what I was talking about. I’ve been going to Lube Right across the street ever since.

Excellent customer service. Got my rear brake pads replaced and got new rotors installed on my Acura without making an appointment. James was my mechanic, did a wonderful job and showed me my worn down brake pads and rotors before installing the new ones. Friendly and honest workers at this Pep Boys, definitely bringing back my car here for future brake jobs! Ask for James, he’s very through with his work!

Excellent customer service from everyone there. Had my car in there several times for repairs and they have been very honest ! Service managers Chris and Tony are always very helpful !!! I recomend this pep Boys to anyone, and will continue to bring my car to them for repairs !! Love the competitve pricing, early morning drop box and exteneded hours too !!!

Great people to do business with. Ben is extremely helpful. I highly recommend

I’ve found that they listen to your needs and concerns… but helps to know about cars for them to do so. Sometimes they miss the details… like checking tire pressure when doing an oil change after specifically asking to do such. AND… they couldn’t find a tire leak (but really did inspect it) yet another shop found it was the valve stem.
Best thing about place is their hours… way more than other shops. Best advice is if you know what you’re doing… and watch them while they work, decent place and fair prices.

I had a horrible experience here. For the most part, the customer service was good (minus a bit of what i learned was scare tactics at the end).
I had gone there and requested an oil change and safety check, so I could them to do anything that needed done. I was given a $ 1710 quote for 4 new tires, and all new brakes.
I thought this was a bit high, so I went to another car service company for a second opinion and was quite surprised. So surprised in fact, that I went to a third service center and got the same response as the second.
First, at both of the non-​pep boys centers, within about 10 minutes of the vehicle being up on the lift, they came to me with the very same important information. The u-​joint on my truck was nearly falling off and needed to be replaced. After the full inspection, they also both told me that I needed power-​steering fluid and my pump might be going out. This is especially interesting, since I specifically asked Pep Boys to check my power-​steering and they told me it was fine (it had been making noises for a few weeks).
Anyway, both other places also told me that I needed new front-​brakes and all new tires, but that my back brakes were fine. I’m pretty appalled by the fact that I specifically asked Pep Boys to do a safety check and make sure they checked the power-​steering and they either ignored me, or charged me $ 20 for a safty check done by an idiot. I mean, if took auto over 10 years ago in high-​school, and I can tell something was wrong with my power steering, why can’t they when i ASK them to check it?
Also, I didn’t tell the other plays about the power-​steering.
Anyway, to top everything off, both places gave me long lists of repairs that were needed (most covered under my extended warranty, which the other places were happy to check out) and besides the tie-​rod, pep boys had apparently missed off of it.