Auto Body Masters

I got rear ended, so getting my car fixed was an extreme inconvenience. That being said, Auto Body Masters made the experience nearly painless. Not only did they do a great repair, it was fast, they were highly communicative (which was awesome), everyone was so friendly… Honestly I couldn’t recommend them more. Thanks so much for the great job and for the professional and courteous service.

The service and quality at this body shop is superb. I was very pleasantly surprised with the work done on my BMW. I would must definitely recommend this body shop to anyone seeking top notch quality work!!!

The most professional body shop in L.A. All I can say, quality, quality, quality!

Another auto body shop wrote me a quote for $ 600 and a few days work. Auto body masters just reattached the bumper (the drivers side was popped out) on the car my kids drive for FREE and did it in 5 minutes. So happy!

I was unlucky enough to have two similar incidents happen to the opposite sides of the same car just a couple of months apart. Both times another car hit the side of my 4-​door hatchback at low speeds.
The work entailed replacing the front door, repairing the back door and repairing surrounding/​underlying panels and correcting paint damage. The first time it happened I used my own insurance and a body shop in Hollywood. The second time it happened I filed my claim through the other driver’s insurance (AAA) and used this body shop because they were close to my house and work with AAA.
The good:
1. The work they did was outstanding. The car looks better than I expected. It’s like new, and they even go the extra mile and vacuum/​wash/​wax your car before delivering it to you. They buffed out scratches on the car above and beyond the area being worked on. And they do considerate things like close your vents so your car doesn’t smell like paint inside when you pick it up.
2. They turned my car around in 9 calendar days, 3 — 5 days less than the time they estimated the work would take, and 22 days less (22!) than the other body shop took to perform similar work.
3. Their staff is knowledgeable, professional, and friendly. There was no run around whatsoever about where my car was, when it would be ready, etc. If anything, they were over communicative.
4. Really convenient location (for me at least).
The bad:
1. They are expensive. And they did call me and tell me there was «hidden damage» above the original estimate. Having read other reviews here, I wasn’t surprised by that call, rather more bemused.
They weren’t wildly higher than the other body shop, but noticeably so. Of course I wasn’t paying for any of the work to be done, and I can tell you that I personally feel the difference falls well within the «you get what you pay for» range, as the quality and service of the work was excellent as noted above.
TLDR: Highly recommended for your fancy and expensive «baby» car. If quality, professionalism and speed of service matter to you more than price, then this is your body shop. If price is the most important factor, you might want to shop around a bit.

The kind of people who give mechanics a bad name. They estimated my bumper damage at $ 1800. I made arrangements to leave my car, got a rental, and four days later was told my estimate had more than doubled to $ 3700. For a bumper. When I protested, they told me to just go through insurance and it wouldn’t cost me. Also wouldn’t give me my car back, saying I had to pay storage and mechanic fees. They held my car for four days without even looking at it and then wanted to charge me for storage? They put the bumper back on and it fell off the next day. Eventually got it repaired elsewhere for only $ 975. Even the good reviews here talk about them jacking up prices. Beware.

I have had work done on my car twice here and could not be happier!
I was sent to Autobody masters by Honda because the paint on my car had deteriorated and I was under warranty. Norm handled the job. He explained all the work needed, worked with me on when would be most convenient for me to leave my car and was very easy to contact via email and phone. My car was done on time and the work was impeccable. It’s also awesome that they have a lifetime guarantee on the paint. If only Honda had painted my car right the first time!
Unfortunately THE DAY I got my car back I ended up in a minor fender bender. Luckily my bumper was not part of the repaint but I still had damage. I waited to get it repaired and a few months later my car was hit again so I decided it was time to bring it back to autobody masters. This time Steve handled my account. He took the time to explain the reheating bumper process to me, quoted me and I dropped off my car the very next day. It took 3 days, I picked it up no problem and again it looked amazing!
I have found this place to be nothing short of high quality! Having dealt with dishonest mechanics/​repair shops before (and called them out on it) I am really happy to have found this shop. I hope my car won’t need any additional work but if it does I’m definitely bringing it back here!

The Most Responsible Body Shop in LA
I took my Honda Civic 2014 there after I had an accident and they did a great job on it. They also gave my car back 10 days earlier than the estimated time. Even after that when I found a small problem on my car, they came to my home and took care of it for free. Awesome people; a very big thank you to Jose and Norman for doing an excellent job,
AbdolMajid

Great experience with this shop. Norm is an absolute professional! Great work done on my front panel and fender.

AUTO BODY MASTERS IS HORRIBLE… USE THEM AT YOUR OWN RISK.
I was in a car accident and my car insurance, Safeco, «recommended» them. I went with them based on my insurance’s representation that it would be quicker to use their preferred mechanic instead of my own. That was my first mistake.
They’ve had my car for a month, and I feel like I’m getting the runaround. They keep giving me estimates a week or two out, only to revise the estimate and kick it out another week or two when I call to see where the hell my car is. So, the simple fender bender has cost me over a month of time and $ 1200 in rental cars. This, on top of my deductible.
Their attitude/​explanation has been that they’re «waiting for parts» and that it’s «out of their control.» There seems to be no urgency to speed things up, and I often don’t even get a call back from the mechanic when I request an update on the status. I have to call THEM back, and wait on hold until this guy deigns to speak with me.
I’ve been more than patient with them this last month, but it’s pretty clear to me that they could care less about the customer. They’re in the pocket of the insurance company, who could also care less about how long it takes to fix the car because they’re not the ones paying for the rental.
Oh, and my accident was April 26^th (brought the car in the same day – yep, it was drivable, yet somehow is taking over a month to fix) and I STILL don’t have my car. When I called today (and then called back again, after no return call), I was told «hopefully» next week. Yeah, I’ll hold my breath.

These guys were amazing. The service was quick, they send text alerts to keep you updated with your repair. I was shocked and excited to see that they washed my car as they returned it to me! A+

Just picked up my car from here and couldn’t be happier. My car was broken into and had some damage done. Fortunately my insurance covered it so I only had to pay my deductible.
I mainly spoke with Louis and he was great in communicating with me every step of the way how the repairs were going and I was always able to easily reach him whenever I called.
When I picked up my car, they had even washed and vacuumed the car for me.
Given that insurance was covering the work I can’t speak to their prices, but I thought the work done and customer service was great.
Also, it seems like a lot of places these days will «encourage» you to write them a good Unilocal review. Autobody Masters did not do that. I just wanted to note that I am writing this review on my own volition because I am very happy with my experience with them.

I came here to have my rear driver side door, quarter panel and wheel well replaced after this girl smashed into me. They took my car apart and found even more damage on the inside. Shaun (the receptionist) recommended I file a claim with the other driver’s insurance– since it was 100% her fault. I didn’t even know you could do that! Nick Stewart was the tech assigned to my car and he was very helpful and answered all my questions about the work they performed-​and they guarantee it for life! This is the only place I will take my car.

Not cheap but I’ve had quite a bit of work done her on vehicles past and present and they always do great work. My insurance sent me here the first time but it’s not the kind of place that fixes your car with scotch tape, it’s the kind that fixes it with gold plated scotch tape.
It’s best to make an appointment when you want an estimate although I’ve gotten estimates without an appointment before. I’ve had a problem only once with the work they did when a trunk repair broke soon after I picked the car up. They made good on it right away and didn’t give me any problem. I hope I never need them again but I this is the only place I would go.

My experience with that body shop unfortunately ended in a bad way. Here is what happened! I took my damaged car here. At the beginning they were friendly. ‘To get the exact estimate we need to disassemble it’ what was telling me! I said yes. And estimate came out almost $ 8000. I said I can not afford that amount. The guy in charge started talking like someone who doesn’t give a shtt about u. His friendly attitude was gone. At the end, to get my car back without any repair I paid $ 400. In addition, they didn’t assemble it back. I didn’t know what to do! Worst day was ever!
Be careful if u wanna take your car here! Think twice!

Wonderful shop, painlessly easy. Got a quote on day 1, dropped off on day 2 at noon, and picked up that night. I went here because of the Unilocal reviews and will go back, if I ever need to.
In fact, I made my first Unilocal review because of this place. Mechanics and repair shops are notorious for being a bad experience, but this was not at all the case here.

Came here to get an estimate. Filled out information form then someone asked me to show them the damage. After that I was told to wait while they got the vehicle info.
…
While waiting I see their rates posted on wall: body & paint labor $ 50/​hr each, frame labor $ 70/​hr, mechanical $ 110/​hr, paint materials $ 40/​hr, storage $ 50/​day.
After a few more minutes, I was given estimate and explained what they would do etc. Pricey estimate but if you’re going thru insurance I guess that’s not that important.

You know what I realized? Voldemort is totally weak-​sauce.
The supposedly number 1 most evil wizard in all of history uses a killing spell (avada kedavra) as his preferred method of evil-​doing. Ignoring the fact this is way more inconvenient than a gun because of the whole 6 syllables before every shot thing, He-​who-​must-​not-​be-​named is still somewhat scary. Because after all, he can teleport and he’s really creepy looking.
But oh wait.
His attack backfires against him when he uses it against anyone whose mother loves them. LOL. So basically 90% of the world is immune from this dude.
So I’m driving in downtown Culver City when I’m having this mini-​revelation (about Voldemort) when I start laughing about the ridiculousness of what is what my favorite childhood book series. when I get into a car accident and trash the side of car (not my fault).
I subsequently had my car towed to Greg at Auto Body Masters and then I called my roommate to piggyback me home (didn’t want to scuff up my new shoes).
Car was fixed quickly and at a fair price. «Nissan Reparo!»
Awesome.

I’m a huge fan! I was sent to Auto Body Masters by Miller Toyota, where I purchased my car. I backed into a pole & damaged part of the bumper as well as internal pieces. I decided not to go through my insurance and Greg was aware that I was paying for this out of my pocket. He initially gave me a 3 day turnaround but called me after 2 and saved me from spending another day with a rental car. My car was washed & pretty when I showed up. Greg was always an absolute pleasure to work with & I would go back in a NY minute (but hope I never have to!).
If I could change anything though, I wish they were open til 5:30. It’s a little difficult to get there by 5 without leaving work early.

Not sure how to truly rate them. On one hand they were nothing, but polite, took care of everything quickly and kept in touch. Greg was great and easy to reach.
We went to them after being hit because we have a Honda Odyssey Touring with special rims, tire and sensors. Miller Honda reccommends them too. SO far so good.
Took a a week & half to fix because there was a bit of damage and special care needed for our car. Fast as far as we are concerned for the amount of damage. Really.
Now, a day after we got our car back, it was noticable that the front fender was not aligned exact. not bad mind you, but still noticable and our sensors did not work. Otherwise car looked fantastic and like new!
Quick trip back & Greg had them fixed within an hour or so.
Now, a week later, we went to clean the windshield and there wasn’t any washer fluid. I would have thought if they drained it, they should have filled it. So we were out, bought fluid, filled and press the fluid control to clean the front windshield and nothing comes out.
Ok…hmm…I check to see if the hose its connected. Yes. Look under the car to see if there’s a leak. Have my husband try again and feel for pressure in the hose. Nothing.
We’re sitting in the car scratching our heads kinda upset. You could hear the motor just nothing happened. So I get out again and see a big puddle along the car.
Well…guess what?
THEY HOOKED THE HOSES UP BACKWARDS!
Now I start laughing my head off. I was just too funny!
I was just too much as we were sitting in the car staring at the front windshield when all the action was happening in the back. A half gallon of fluid used and we never saw it!
Thankfully we could clean the windshield just had to press the back controls for the front and vice versa and we’ll be taking the car back asap to have it fixed.
Hate that we have had to go back twice, but ABM is polite, fast and in our case when mistakes have happened, they take care of them asap. Greg I know last time was not please with the staff that we had to come back so I can’t imagine what he’s going to feel this time!
Many people may put 3 stars for an experience like ours, but mistakes happen and all the good stuff outweighed the minor issues that need/​needed to be resolved. Not only that, they are local so it’s a quick trip for us.
Will update once this hopefully final issue is resolved.