Public Storage

Do not use this storage company whatever you do. We first had a 10×20 and downgraded to a smaller unit. We totally vacated the larger unit and let them know our intention was to get the smaller unit since we had too much space. Now a couple weeks later we are receiving a bill for the old unit for the month of June and July, plus the new unit. One would think that this is just a glitch and can be handled pretty easily but I guess you would be wrong. They’re telling us that the account wasn’t closed out and that there’s nothing they can do and so we are stuck paying for almost three weeks for a unit that we haven’t even used. On top of it, our new unit has fingerprint dust on the outside due to people who climb over the top onto the wire that is over the units where they proceed to cut the wires and steal your belongings. What a complete joke!
*****I want to thank Christy Sampson for reaching out to me to resolve this matter of my storage unit recently… And I look forward very much to fixing the issue with the prior damages with my unit as well! I can say this definitely puts my mind at easy and I have seen that Public Storage does care about it’s customers! Thank you very much Christy *****
Hi Milcah,
Thank you for speaking today. I am glad we were able to resolve your concern. Our apologies for the situation. You do not need to pay the balance on previous and I have vacated your prior unit.
Let me know when you would like me to schedule repair.
Thank you,
Christy Sampson
District Manger

I rented a unit at the end of January when they were running a promotion of 50% off the monthly rate. Five months later I received a notice that they are increasing my rental by 26%. After escalating that this was unfair to have been baited with a low rate for the life of the rental and then switching to a 26% higher rate, I will change storage companies. They kept repeating that my new rate was still below market.
I suggest everyone stay away from Public Storage and their price gouging schemes.

It took almost a year of phone calls to get the light replaced in my hallway. For a few weeks, they didn’t have any carts because people had taken them. When I transferred to a smaller unit, the girls couldn’t handle the transaction. After I left, they called to tell me that I hadn’t moved out, then they called to tell me that I owed money, but then I erroneously received a refund check in the mail a couple days later. Two months ago, I went to my unit, and there was a guy sitting in the hallway completely surrounded by black and white cutouts of porn. Two weekends ago, the elevator didn’t work so I didn’t have access. Last weekend, I went to get something at 7:30 am, and there was a stinky homeless guy blocking the hallway with the stuff he had taken out. It looked like he was living in his unit. Since we were the only two in the building, I quickly left. When my elevator code didn’t work, I called the regional manager. She said, «Oh, yeah. We changed everyone’s codes two weeks ago.» Someone thought it would be a good idea to change everyone’s codes without telling them?! It’s not a good place.

Jasmine and Camisha are always so helpful and professional. I have had a storage unit here for years. Great location.

The thefts have continued non-​stop — now up to close to 50 units have been ransacked and robbed. And surely more to come because the Public Storage corporate office could care less. Someone used a metal cutter to break off the bolt holding our lock and tore through our unit. They didn’t find enough there because they then tore off the cheap drywall separating our unit from the next one leaving a huge mess. Who knows if they continued on unit to unit — it would be easy. Flimsy walls, no hallway cameras, no security, nada nada nada. Odd people living in the stairwells and elevators too — police did a security check first when they came to take my report. Police even said the owners obviously don’t care about their clients and it’s a lie that they can’t put in hallway cameras «because of privacy laws.» Other storage places have them, this one just must not want to scare off their less savory clientele. Meanwhile prices keep going up — our unit has almost doubled in price. And it’s creepy in there too. Time to make a change. Don’t even think about renting a space here — you will soon regret it (unless you were hoping to lose your more valuable, easy to pawn stuff!). Even though you sign a rider saying Public Storage isn’t responsible for any losses — at a certain point they should be held accountable for blatant negligence. I did think the people working in the local office were helpful and concerned — but not much they can do if Public Storage doesn’t step it up to deal with rampant theft and unsavory types living in the stairwells.

Very friendly staff. super easy process. Denise and Jasmaine assisted me :) Denise even helped me to my car. Best public storage in the Culver City area.

We wanted a storage unit to store odds & ends (such as Christmas decorations) that was easily accessible, and which would enable us to be in & out of the unit quickly. Our experience at the Public Storage facilities on National have been awful, and are making me think that I’d do better by storing my boxes in my house. First of all, the office is ALWAYS closed … Whenever I’m there during «office hours,» there is no one to be found, or there’s a meeting where they’ve locked the office doors. What this means is that you can’t use the carts (you have to leave your ID to get a cart). I can’t tell you how many times I’ve had to haul my boxes because the office is closed and a cart is no where to be found. My favorite was when they refused to let me use a cart during their office meeting so all the assembled staff got to see me haul boxes out of my car for an hour — no one batted an eye to help a customer. Second of all, the staff have to be the most unmotivated, surly group of employees in Los Angeles. I know I shouldn’t expect much service from a storage company, but my interactions have always left me with the impression that the people working here are completely unmotivated to help you in any way, shape, or form (when a locker was stuck, or an elevator isn’t working, or even to tell you where the bathroom is). Needless to say, planning to give notice & leave for the (and might I add cheaper) storage place on La Cienega Place. Adiós Public Storage!

The 3^rd floor was burglarized by a group of criminals over a 7-​day time period in October 2012. It took several days for the staff to realize that the door to my unit had been pried off the track. Multiple units had been broken into over a week. They realized the floor had been burglarized after the thieves had done their damage. By that time, it was too late. Of course, my unit was one of the last to get hit. This could’ve been prevented had the staff done daily visible inspections and walk-​throughs when the 6+ other units got burglarized a few days earlier.
The thieves were eventually caught (thanks to cameras that caught the license plate), but PS had zero remorse for the victims. Zero liability even though they were negligent. They claimed to do daily inspections/​walk-​throughs, but evidently, this was not true at the time.
**How did the crooks get access to the 3^rd floor? They used fake IDs and credit cards to rent a random unit. They also used their fake IDs and credit cards to rent moving trucks and other storage units across the city where they could stash the stolen goods. Once they had access to the floor, they started committing their burglaries in random units in the far back of the floor. They committed these crimes before the office opened in the early morning. And they kept coming back over a 7-​day period. The thieves did more than $ 200,000 dollars in theft/​damage at this location alone.
Respect to the Culver City police department for catching these morons, but they only ended up doing 8 months in jail. No restitution or apology. Of course, they got out and went back to crime. Crime pays!
Point of this review? Store at your own risk and beware of meth-​heads that steal to get their next fix.

The $ 1 move-​in special can be helpful if you find a space that is eligible, but there is a BS $ 22 admin fee. They REQUIRE you to purchase insurance, or show proof of renter’s/homeowners, which is not disclosed on the rental reservation (or over the phone). Based on my account, If you have a $ 99 space and are late you will get a $ 15 late fee during the month, which is OK, but if you don’t manage to pay it by the first of the next month, they will charge you a huge $ 55 lien fee. That’s right, more than half the rent, and they won’t waive it if you realize on the 1^st that you missed that payment.

I came in to make a payment and Jasmaine and Brianna were great! They had smiles on their faces and were very friendly and helpful. Great Customer Service!

WARNING there have been a rash of THEFTS at this location. I went there today to put some things in my unit and when I opened it up, it had been ransacked and items were stolen. The worker there kept asking me if anyone else had access or keys… ummmmm NO! I called the police to come out and take a report and they said it was the SECOND TIME THEY HAD BEEN OUT THERE TODAY!!! Nobody will know how many units have been broken into until people start coming to their units. If you or anyone you know has a unit at this location, go check it immediately!

Jasmaine the manager was very friendly and helpful. She was very professional and knowledgable and answered all my questions.

Good, reliable service.
Jasmaine and the rest of her staff are knowledgeable, courteous and professional.
The facilities are up to standards and located in a good, moderately busy area near the expo line with reasonable accessibility.
For what we were looking for: affordability, facility upkeep, location (westside area), and security, this ended up the being the best choice for us.

good service. Clean facility and bathroom, and the staff here is very helpful, also a plus that the push carts are always available

It’s public storage.
Big deal
The ladies at the front feel the same
Didn’t quite do their job but then again it’s public storage
Nothing fancy
Carts got stolen though so now as I am moving stuff I can’t use a cart but instead I can take 40 trips yay!
Really guys really?

Jasmine, the manager is really great. She was honest and up front about everything and very helpful. There are a few things I don’t like and they are as follows: 1. They only have 1 rolling cart. 2. I was there in the morning before the office opened and some characters were walking through the parking lot. 3. The elevator in my building doesn’t need a code. Which I think isn’t great.
Here are some things I liked a lot. 1. Jasmine and the staff are super nice. 2. It’s very clean. 3. The location is great. 4. Bathroom were clean. Yay!

Great staff great service small entryways for the upper units but if you don’t have large furniture your good as golden

This is by far and above THE best public storage I’ve ever been to. The facility is very clean, very well maintained. All the gates and doors all seem brand new, the building is very secure.
The PS employees that work there too are all super helpful. Thank you Luvia for the copies! :-)

They definitely need more rolling carts — if you plan on moving stuff in and out of your storage area often, then bring your own cart for sure. The code on the elevator is a bit annoying but I guess it’s good for security.

I had storage units in the past but this location is the best of all LA!
super clean and Nancy, the manager is amazing! very professional, super friendly and helpful!
I recommended this location to a friend last month who ended up renting a large unit.
Fabiana