Media Temple

Media Temple is the absolute worst! They host parties to try and elevate their status and they have completely turned Political by bringing their fake Obama they have on stand by to every party they have. Go to their instagram page! What a Joke! Instead of investing their money in Parties they should put their money into providing better service. Whoever is in charge of their branding needs to go and they need someone to make it a great company again.

I do not understand how so many people have the nerve to give Media Temple one star. Ever since I first started using their services a couple of years ago, I have not had a single hiccup in migration, payment, support — nothing.
This Unilocal page seems like a case of people only leaving negative reviews for the sake of it, or maybe these people are just massive a-​holes and don’t know what to expect from the company. Having worked in customer support before, I can say with certainty that it’s likely the latter.
Back to the Grid, I go.

The service was bad after 8 years I finally found what good service is like at Godaddy. They also charge way more for less service. My sight was also hacked while on their server causing problems and extra costs.

Do you like spam? If you do, sign up with media temple. I started getting an unmanageable amount of spam. It would take hours to filter through, and I had to filter though it because some of my legitimate emails were going into spam. In fact, some emails from a rep I communicate with weekly, sometimes daily, started going to spam?! Some? Same email address, some went to spam, some came to my in box. I opened a tech support ticket and did everything they suggested. I spent so many hours adding email addresses to the «allow» and block” lists. This wasn’t helping. The problems were still occurring. They told me I could pay more money to have a google filter for my email. Why would I pay more money when the service I was paying for was not working? Why wouldn’t they offer this to me as a way to resolve a problem I was having with their service? I finally moved my site to a host that had previously hosted a different website for me. Of course I had to move my email addresses too. I did this 24 hours ago. I still have the media temple mail box in my list because I need to access old emails. And guess what … Spam is STILL coming into that email box! I have no idea how or why. Legitimate emails are coming to the same email address with my new host. So the spam is linked directly to media temple. What a nightmare. I’m so glad I moved my site. And when I cancel my media temple account in the next day or 2, I’ll be spam free.

Absolutely terrible! Do not trust Media Temple. They are dodgy, and super expensive. I can’t even begin to explain how bad my experience was with them. Their customer support is terrible and unhelpful too. I’m pretty sure they are slowly going out of business.

Here’s an update to my 09÷16÷15 post.
I received a «past due notice yesterday for two payments of $ 20.00 each and two service charges of $ 25 each for a total of $ 90.00 because I blocked them from processing my credit card. So I called them and after the usual patronizing and being told that I needed a PIN I was told that I couldn’t get a PIN on a closed account. Then after more go around we accessed the account and they agreed that the account «should have been closed» and that all charges would be dropped. See copy of the email from their customer service. Then this morning I got a notice from them… again… that they had tried to process my credit card… one more time on a closed account. So I called back… again and of course the customer service person on the phone couldn’t access the account without a PIN or a password and I couldn’t access that account because it was closed!
My parting comment was that I needed finality to this in writing via email by close of business today which is 5pm PDT. See copy of the email below from yesterday.
***********************************************
| THIS IS A ONE-​WAY EMAIL NOTICE ONLY.
| PLEASE USE THE ACCOUNTCENTER TO RESPOND.
***********************************************
John,
Thank you for the phone call. Here is a brief summary of our conversation:
You called us today because you received an overdue balance notice from us regarding this account. You stated that you had closed this account after opening it for one month, yet you continued to be billed despite your wishes. After discussing this with you, we walked you through submitting a request to close this Media Temple account and all associated services.
At your request, we have processed your request to close your (mt) Media Temple account and all associated services, effective immediately. You will no longer be billed for this account, and there are currently no balances due by you to (mt) Media Temple.
If you require any further assistance, please do not hesitate to call us at 310−841−5500. We are here ²⁴⁄₇ to assist you. Thank you for using (mt) Media Temple for your hosting needs.
Best regards,
Tyler Y.
Customer Support
(mt) Media Temple
310.841.5500
@MediaTempleHelp
My suggestion is that you think long and hard before dealing with these guys!

I am currently on hold with Media Temple waiting for a resolution to a problem with my website. Note that the first 10 minutes was waiting to TALK to a person, the next 5 minutes were explaining the steps I had already taken to resolve this issue, including an earlier call where the service rep told me 1. they were not hosting my website and 2. it absolutely was NOT their fault, I needed to talk with the CDN company. When I pressed her for what I was paying them for then, she then figured out that, yes, they host my website, but told me they do not store my images. After talking to the CDN company, no, Media Temple stores my issues, so this is why I was back talking to the second gentleman.
Note that this behavior has been my experience in the past with Media Temple. The initial response is «not our fault», go talk to your developer or any other company. The last time this happened, when they did a plesk upgrade, they broke our email «it should not impact your email at all» and slowed loading times to a snails crawl (6+minutes to load the home page) «it should not impact your website». After paying them to reverse the upgrade, everything worked fine, but they still maintain it was not their fault.
At this point, I have lost over a week’s worth of sales due to their actions yet they continue to deny responsibility.

I have been in business since 1998, have used these people for the last decade and by far they are the worst service provider I have used. If you think the big phone companies and cable companies suck, sign up with these people and you will see what bad really is. Trying to reset their ever changing passwords is next to impossible and it is like pulling teeth to get anyone with an actual brain to take your call. It is by far the toughest thing about owning a small business, dealing with companies like this one

Terrible i can make better stuff alone at home, bad customer service as well. I would never use them again.

Media temple really used to be a great company but it has really gone down hill. I am a current customer and customer service is practically useless. Trying to do the most basic things are difficult.
They seem to have no concept of customer retention. as soon as i can find time i will move my server to another hosting company that is more customer focused.
its not like they are even cheap, so you would think you pay more for better service but all you get is push back and convoluted process.

Great hosting plans but terrible email spam filters. Yes, people could purchase additional services and third party filters to block but why when you have the ability and financial resources to fix it?!
It seems they spend more time on perfecting wordpress compatibility than helping block spam from the server email systems even at a level 1, the highest spam filter setting.
I’ve had other hosting services and while this company provides the BEST hosting others have the better spam filters. I’m torn between more stars until I see my 50 spam emails a day get reduced.

Worst ever, run away while you can!

I cannot believe that this company has such horrible service. I have used super cheap hosts and never had any issues. My problem started with simply trying to sign up for service. I read the bad reviews, but figured that people were being dramatic. Surely they have good service with so many positive reviews from bloggers, right??? NOPE. Most of those bloggers are promoting the company because they are affiliates and they are getting paid. Most of them do not even use Media Temple themselves.
I tried to sign up for a personal hosting plan. I was charged immediately, but I received an email that my hosting was «pending» with no explanation as to why. I was immediately alarmed, as I have used different hosting companies and never had any problems receiving instant access. I decided to try to be patient. This was a Sunday, so there was no one available to help me, anyway. A sales agent was supposed to review the transaction and respond within one business day. Of course, I didn’t receive a welcome email with my account information or a response.
After one business day, I sent an email requesting to cancel the order and receive a refund. I received an email reply that my order was cancelled, but I had to CALL for a refund. WHAT??? They charged me, but never processed my order. Then, I cancelled it, but still had to call customer service for a refund. Every other company in America either doesn’t charge until service is rendered, or they instantly refund money paid once an order is cancelled. Not Media Temple. «Raymond» is the person that I corresponded with via email and he made no offer to forward my refund request to billing, even after I complained about this process.
So, I then call and the people in billing act like I have no idea what I’m talking about and continuously gave me smart mouth responses like «I’m sorry that you feel that way» when I’m staring at the CHARGE on my account. This is an unbelievably poor service experience and i don’t plan on wasting any more time with Media Temple and will instead be talking directly to my BANK. I never received an explanation from «mt» on why my original request for hosting did not get processed and I ended up wasting an entire business day and over an hour on the phone. Don’t waste your time with these folks. I can only be thankful that I didn’t invest many years and thousands of dollars.

I am one of the owners @
. I have used many different hosts since we opened, and Media Temple is the only one I’ve stuck with. I think if anything, I’ve seen improvements since the GoDaddy purchase, which (aside from being a pleasant surprise) makes me happy and hopeful that these guys made the right decision by being purchased.
Let me elaborate: I use Media Temple for several different things. They are cheap and hassle free for domain purchase and renewal. The gridserver is fine for 80% of website hosting. The old DV servers were fine, but have lately become not-​so-​reliable for me. I recently began using their DV servers with SSD, though, and wow. For $ 5 more per month, they are seriously hard to beat.
I also use Media Temple for SSL purchase/​installation (which they have seriously made as easy as possible – you can purchase and install with one click in every case I’ve come across). I host several eCommerce sites, and knowing that I can quickly purchase/​install an SSL certificate (usually same-​day) has allowed me to worry about other things when launching a site, knowing that the SSL is going to be a breeze. While I’m at it, I have to mention that the new add-​on services are seriously helpful. One click addition of CloudFlare to your site. So easy. They have so many tiny features like this that save me time, I can’t even think of all of them right now. I really like their dashboard now that I’ve gotten used to it, and making DNS changes feels really easy and propagates quickly. They’ve rolled out lots of cool features on the DNS page as well. The one-​click Google Apps addition to DNS has saved me lots of time, for example. They have a smart TTL lowering for site migration that raises itself back to default after 3 days. Smooth.
As far as the customer service, I think it’s honestly gotten better over the last two years. It used to be a ⁵⁰⁄₅₀ shot whether someone would help me with my weird DV problems (if I configured something wrong, for example), but now I feel like 100% of the time, the tech support team is going to read through logs with me and not give up until they have figured out what’s going on – even if it’s not technically covered by their policy. From SSL questions, to WordPress stuff, to security, they are on it. I would name individual names here, but it’s really across the board. My many, many experiences with tech support have been mostly positive, and I’ll pay a premium for hosting to get support that has not been outsourced to the lowest bidder (looking at you, AT&T and Time Warner). As far as people’s complaints about billing, Media Temple has always been fair with me. If you have overages on the gridserver, well, maybe you’re being a bad neighbor to the other sites on the server. Maybe it’s time to graduate to a DV!
Lastly, security is always a massive concern for my business and our clients. Media Temple is pretty on point in this department as well. I have never had a security issue with a site, which helps me sleep better at night.
The only thing keeping me from giving them a 5 star rating is the old DVs that I’m still phasing out. Migration is pretty easy on Media Temple I have found, but it would be helpful if they offered A) incentive or B) to migrate your server for free to get you off the old dinosaurs that seem to be less dependable. Incidentally, once I got used to plesk (which they use on all the DVs), I like it a lot better than cPanel. It’s powerful, and I suggest anyone serious about web hosting/​dev get hip to it.
I see so many complaints on this page, and I think it’s easy to write an emotional review when you’re flipping out about a website problem. What I see is a lot of whining and very little examples of a company that offers a better service at a better price. The reason is because a better company is tough to find. One last example: Media Temple rolled out a completely new web interface last year (and has been adding features intermittently). I’ve seen no interruption in service, and in fact, would like to applaud every change they’ve rolled out. Blue Host rolled out a new dashboard right at the start of the year. Anyone experience that joke of a rollout? I was trying to launch a site for a client, and it was impossible. I’m not being rhetorical here: it actually could not be done. Their rollout had bugs and my dashboard was unusable for at least three days. Tech support was just like «yeah, we know! Can’t do anything about it. So sorry!» I was amazed. I’ve honestly never experienced a website hosting company flub their own rollout so badly. Think about the irony. Luckily, the domain had been purchased elsewhere and I was able to point the DNS to… you guessed it: Media Temple, my old standby. I hosted it there for a few days until Blue Host was usable. I’m still just blown away by that and wondering how they’ve retained their clients after such a debacle. Anywho, that’s my two cents.

When I started my business 12 years ago, I had two golden rules:
1– Don’t screw up billing and be transparent with invoicing and billing
2. Give people what they are paying for
It shocks me that MediaTemple doesn’t feel it necessary to give any fair warning of upcoming bills in the form of ‘this is due on this date’ invoices you can access in your admin (see the photo I posted here of the past ‘invoices’ — each of which should have said $ 50 with a due date…
and two:
how much downtime you will have with your DVS when you are paying a monthly premium for the service.
As a currently unhappy customer in the process of moving my hosting to a competitor, I can’t help but wonder how many of these issues stem from MediaTemple being acquired by GoDaddy.
I really should have moved the moment the acquisition was made. Oh well, you live and you learn…

Avoid Media Temple by any cost. They’ll took your money wherever they can!
I’ve registered a bunch domains a year ago and since I don’t need these domains anymore, I let them to expire this February. I’ve received one email 30 days prior expiration and then visited Media Temple to be sure they’re not gonna be auto renewed. Since there was no such option like on other domain registers (Namecheap, Godaddy…) I felt my domains will expire and I won’t be charged.
However, yesterday, I check my bank statement and saw that Media Temple charged me for renewing this bunch of domains! I was shocked and immediately wrote to their live chat operator who told me I had manually to close each of them before expiration. I said that wasn’t obvious at all and I don’t need them. I’ve asked them to cancel and refund me the money which they refused.
Then I wrote to the official support email and I got the same response. They don’t give a shit about customers and using techniques to confuse you wherever they can.
I had a similar situation once with Namecheap but after asking to cancel my domain, they did it immediately and refund me for the accidental renewal.
I don’t expect to get my money back, but for sure, they lost me as a customer. I regret I ever registered these domains with Media Temple instead of great registers that I use for almost a decade such as Namecheap and Godaddy.
If you want to keep your money safe, avoid Media Temple

I’ll add my displeasure to the long list of unhappy people. They were the hosting company for one of my clients. To restore a backup they wanted to charge $ 79. That’s so 10 years ago. I will be moving my client to another hosting company pronto.

MediaTemple is terrible. They are not only one of the most expensive hosts out there but they also have awful service and try to upsell you at any chance they have. Their servers are out of date (at least the one I was on),

This company has been great for years.
Now it’s not
I just migrated from the DV server option to the Grid server. I said I wanted to handle the migration. «No problem».
«How do I handle the billing for both servers while I migrate?»
«We’ll just put you on a monthly for the old server.»
So I paid 3 years upfront ($ 580 for the new Grid). I intended to let the old server expire after one month. Which I told the tech I wanted to do.
For five days straight I get an email titled… «Your DV payment is overdue…»
I chatted with the billing dept. on the last day, reminding them «I’m letting my DV expire». The guy said «no problem» he cancelled it for me.
Later that same night I’m populating my server and suddenly «No more changes, your account is overdue»
Whaaat? I prepaid 3 years and they are suspending my new server, because they feel I owe them another month because the payment on my old server is overdue.
So basically the support team guys are great, but whatever they tell you isn’t making it through the departments. The Administration is screwy. I spoke to 3 people to MAKE SURE what happened wouldn’t happen. But it still did. Drives me nutz!
Not to mention the lunacy… I prepaid $ 580! and they KNEW I was canceling the old server, I told them twice, yet they still let it roll over into a new month. Seriously what do I need to do to cancel an old server? Seriously!

I am currently experiencing the worst customer service I have ever experienced in my 20 years of running various Internet businesses.
I have a simple WordPress site on their staging service and in the last 24 hours I have talked to 5 different support people and none of them have been able to get our site to move from staging to production properly.
Currently my site is completely messed up and they have been completely unresponsive, refused to let me speak to a manager and needless to say I am extremely frustrated that no one is able to get it fixed.
I have spent over 2.5 hours on hold in the last 24 hours waiting for someone to try to fix the problems, but still no luck.
Now it is supposedly with a supervisor but they would not even let me speak with this supposed supervisor. They just told me they will call me back when it is fixed.
Still waiting…