Shapes Brow Bar

Laxme is my girl! She always does an amazing job and is super kind. I give her 5 stars. The other girls can be hit or miss. I typically stick with Laxme

I have been coming here for a year. In the past I had paid for a full membership for full face for a year but this year I paid for 3 months unlimited. This is the weekend and I understand that when I do a full face it take time. Lately I been noticing that the technicians have been skipping my name or tell me that they are going to go another client only because they are going to get eye brows even though I waited longer then anyone else smh. What pissed me off today they asked me if I can come tomorrow that is a no no no to a client I spend my gas to come is for a reason. I feel for asking a refund back and talking g to management or for management to be present to overlook the employees. Mind you that I come every 2 to 3 days so I’m a regular costumer but this is not a way a client should be treated sorry.

Not the quickest service, especially on weekends. But it is definitely inexpensive which is a huge plus. Find someone you like and stick with them!!! Not everyone here is good!

Shape brows just lost my business! They had a special going, and instead of telling me that they were out of the particular kit, they charged me full price! When I went back (which was literally two seconds later) to inquirer about the higher price I had to wait. Now I have to wait until they contact their corporate office to get a refund. Also I have little cuts on my right brown. The girl doing my brows never explain why it like that was nor did she apologize.

Horrible customer service. I came in on Black Friday and there was no wait, but the two girls at the front desk were extremely rude, both talking about their boyfriends and have absolutely no customer service skills. I walked away due to their horrible service. I went at 5:45 pm.

I am a loyal Ziba customer but there isn’t one close to my home, so I was referred to come here by a relative. The wait time was about 40 minutes for best lady there. She did a great job on my brows. I gave it a three because the lady did a great job on my brows but the professionalism at the place needs a lot of work.

Review for storefront upstairs. Was left waiting for a long time while one brow technician did her colleagues brows, and then they switched.
Should have taken it as a sign and left. Woman doing my brows stopped paying attention, started talking on the phone, and gave me totally different eyebrows on each side!
One eyebrow is normal. The other eyebrow looks like the Joker from Batman. I pointed out that one eyebrow it was really weird, in which it curves, and then just goes flat across the rest of my face. It took two times for her to make them look even sort of similar.
They still suck — I look like I’m making a quizzical face all day, with one eyebrow up and the other normal. It’s going to take weeks to grow this out.

I don’t get my my eyebrows done. Ever. I have once before and this place near the culver center did a phenomenal job. Anyway, it was my 21^st birthday and I figured I would get my eyebrows done last minute. The place in culver wasn’t open so I figured I’d go to the mall. When I walked in it was shockingly… corporate? The receptionist with the blazer and iPad threw me off. Very modern and made me feel uncomfortable. I guess I’m used to mom and pop nail salons. Anyway, a nice muslim woman did my brows, and when she was finished she showed me a bloody prickly patch in front of my right brow that «someone» messed up on. Little does she know, I haven’t touched my eyebrows in at least 6 months so if anyone «messed up», it was her. Whatever, I didn’t want to argue, I just wanted to leave.
I had to go to the receptionist with the blazer to pay. She was overwhelmingly friendly and then turned into a cars saleswoman trying to sell their membership packages. It was ridiculously annoying. I told her I never get my brows done, yet she was still pushing the package. No. No. No. No. No. I must’ve said no thank you about 7 times. She finally told me my total, $ 12 «plus tip». The most I’ve ever seen eyebrow threading go for in my life.
So there you have it, a messed up eyebrow for $ 12 on my 21^st birthday. I will never go back here ever again, I’ll stick to the $ 5 nail salons with sweet people and excellent work.

This review is NOT about the quality of the eyebrow services I received because those were always amazing.
I have moved out of the area, and therefore have attempted to cancel my membership. In order to do this you must call their «corporate» office. 1^st call: «Hello, I’d like to cancel my membership.» «Great, we’ll take care of it … Blah blah blah we’ll send you a confirmation email.» «Okay, thanks.» Phone call ends. NO COURTESY, NO CUSTOMER SERVICE SKILLS WHATSOEVER. A few days later, I GET BILLED FOR MY MONTHLY MEMBERSHIP. I never received an email.
2^nd call: «Hi, I called last week to cancel my membership but was still charged.» «Okay, no problem. We’ll refund you, it takes 5 – 7 business days.» «Okay great.» A MONTH LATER, STILL NO REFUND. I think whatever, I’m just done dealing with them. The guy said my membership was cancelled … They can have the $ 13.
This morning, I check my bank statement and I have ANOTHER CHARGE, for ANOTHER MONTH of membership. Now I am LIVID. This is NOT OKAY BY ANY MEANS, and I am HIGHLY DISAPPOINTED.
I will be calling again AS SOON as their office opens, so hopefully I will have a positive update in about a week. Right now I am not a happy camper.
If you need to go to this place, the THREADERS are usually great, but NEVER EVER EVER PURCHASE THE MEMBERSHIP. Their «corporate» office is highly unprofessional, and incompetent and I will never support this business again.

I have the membership which i should cancel because the wait is always too long! Example right now they only have ONE PERSON working… ughhhhhh

Not what it used to be. Rima took out the inner angle of my right eyebrow. I thought the negative reviews were surprising, but they were true. I guess you get what you pay for. Next time I’ll be going to Anastasia or somewhere reputable.

I have been coming here for two years. They’re «conveniently» located in the mall. One storefront on the second level and a kiosk on the floor level; yet neither are convenient!!! I usually swing by during my lunches and they’re fairly quick but I’ve always waited minimum of 10 minutes to be seated. Then they do a shitty job of making one eyebrow thinner or completely different than the other. Eyebrows are supposed to be sisters not 2^nd cousins!!!
I made the mistake of coming on a weekend. I didn’t have time during the week so I was thinking, why not come once they open so I won’t have to wait as long? NOPE. MISTAKE. It’s been close to two hours and they still haven’t crossed off a single name on the damn waiting list. Apparently, they have a conference call with management. REALLY? During business hours when customers are waiting up the ying yang, ON A WEEKEND? What kinda business is this?
You know that last straw of having enough of someone’s bullshit? Yeah, well this is it. Don’t even bother with this place. Even if they have a good deal with the membership. Not worth the time or money!

Whenever I am heading toward OC from LA and if there is traffic, I stop at the Westfield mall in Culver City so I don’t end up getting stuck in traffic for 5 hours. They have somany stores that I really like to visit everytime. One of these stores in the Shapes Brow. I wish they had a store in OC but they don’t.
Their prices are very reasonable especially if you become their member. It is like $ 15.99 monthly for eye brows and upper lips membership which is a great deal because you can go there as many times as you would want.
The employees are always nice and they are pretty fast. This place gets busy but you can put your name down and go get your shopping done. That way you don’t have to wait!

Do NOT come here on the weekends. You would think the owners would properly staff the weekends so that they can deal with the volume of clients instead of the front desk girls turning away clients because the wait is too long. Absolutely ridiculous. I’m sitting here on Unilocal trying to find another brow bar and figured I’d leave a review for this place while I’m sitting here. Absolutely unprofessional and a complete waste of time.

I came here a couple of times and normally I don’t write bad reviews but I just can’t let what happened to me happen to anyone else. First I would always stick to the same girl (I forgot her name) and she would do a good job. Until one weekend I HAD to get them done and I went with a new girl cause the regular one wasn’t there. I EXPECTED the same outcome and to my disappointment it was horrible!
She left one eye brow thinner than the other and just did a horrible job!
Now… Who wants to go to a place where not every one knows what they’re doing?
Therefor I will never go again. Although the regular girl did a good job I don’t think it’s worth them getting my money anymore…
They should know who they hire.

I never write reviews about places because I’m always too lazy and I just agree with everyone else below, but I needed to write about this.
I normally love coming here, I love going to Yvonne and Pretti, but this time was horrible. The cashier had told me that he needed to swipe my card again for my membership because their system was being updated. So, I gave him my card and asked him numerous times, «Will I be billed twice for the next month because you’re swiping it again?» He said, «No.»
For sure enough, my bank statement came in for the month and what do I see? I got charged twice for my membership. I called the store and they gave me a number to call, so I did, but the number I called was the wrong number. Then I went online to their website, called the corporate office. The woman I spoke to was not courteous at all. She was sassy and asked me how I got that number and I should be speaking to customer service. I asked her if she could either give me the number to contact or connect me and she said with a sassy voice, «No, look on the website.»
I looked on the website again and called another number. This time, I got in touch with the right person, but the person Chris that I spoke to hardly spoke English. Then he told me that I was not billed for the month yet and the last time I got billed was $ 8.90. Which first off is incorrect because last month I got billed the 13.99 (the usual). Then he asks me for my card number and tells me that’s all he could help me with because nothing else is showing up. I then ask him well can I speak to someone who knows what to do? He tells me that I need to email my bank account information and statement over (or screenshots) and if I don’t he can’t resolve the issue.
Everyone I spoke to was unhelpful and rude. The WORST CUSTOMER SERVICE BY FAR.
I ended up having to file a dispute with my bank, so they can talk to SHAPES themselves. I am now thinking about canceling my membership with them.

I take my eyebrows very seriously, and had to find a place in LA once I moved here. My friend recommended this place since it is close to home, and it has met my needs. They have a membership, I paid $ 80 for unlimited eyebrow threading for 6 months, which is an awesome deal that you can’t find anywhere. Amie is the best threader by far at this place.
The only downside is that the line will be very long on Friday/​the weekend. Try to come here Monday-​Thursday, and there is barely a line. Also, you can either go to the brow bar on the ground floor, or the actual store on the second floor. I typically go to the bar because that’s where all of my favorite threaders are.

Shaking my head.
Brows turned out ok, nothing to write home about.
I really wish the lady who did my eyebrows would stop trying to sell me subscriptions and products. It makes the experience horrible.
It’s like, seriously– shut up and just do my freaking eyebrows. I’ll leave a good tip, I promise, but PLEASE stop trying to get me to sign up for subscriptions.
It’s my first time. If I want to come back (which I don’t now because the lady ruined my experience) I would let you guys know ;)
Thanks and no thanks :/

I wish I could give zero stars, but I can’t. This review is strictly for the management and how the business is operated. I really feel bad for the threaders/​stylist, because they aren’t able to fully focus on their craft, due to the lack of structure.
Customer service is HORRIBLE! Not only is there a wait for the actual service, but you literally have to wait to pay as well. And if you have the membership, the staff must call «corporate» everytime to get your number to credit the transaction. How screwed up is this process?
I know the prices are pretty inexpensive, but geez, structure and good customer service is worth more in the long run for the business.
My experience in the past has always been the same… mediocre aside from the brow threading. Today was especially atrocious.
I walked in (to the upstairs location), put my name on the list, decided to stand to the side, since there were only 2 people ahead, then someone that came in after me, was called to the chair by the incompetent semi-​receptionist/​greeter/​make-​up consultant. When I inquired, she claimed to have already called my name… This entire process from beginning to end was about 5 minutes… I was thoroughly upset at the confusion, the poor management, the incompetence, and the fact that I left without being threaded!
And of course… no manager on duty, thus no one to hold responsible for this nonsense.
These poor threaders didn’t even have enough cash in the register to cover client payments. They were using tip money from their aprons to make change. THAT’S A PROBLEM…
I will be writing a nice letter to corporate, in addition to canceling my membership.

Been coming here to get my eyebrows done for several years now. For the most part, my eyebrows are shaped well — depends on the stylist. The staff is usually pretty nice and quick when tending to customers.
The best tip I have in terms of getting the best service is to tell them exactly what you want: for example, I always say I want my brows to stay full, rounded, and thick but just cleaned up around the edges.
In the fox hills location, there are 2 shops… one is an actual storefront on the 2^nd floor while the other is a pop-​up on the first level. It’s nice to have two separate shops so that they can see more customers!