US Post Office

This post office «LOSES» packages that have pre-​paid postage on them.
I dropped off a package that already had a pre-​paid label. It went missing and of course no one knows what happened. I stopped coming to this location for a long time after that. But yesterday I was in a rush and stopped in to send another pre-​paid package. This time, instead of just dropping it in the bucket, I stood in line and asked for my package to be scanned in so that I would be given a receipt to track the package. I was told NO! I do this at every other post office, but was told that they are not allowed to give receipts here. How can the post office deny me a service that it is supposed to offer?! Not to mention every person that works at this location has the worst attitude and hates their job, yet treats the customers like its their fault. I’m never going back.

I hate to write a bad review but corporate needs to get involved in this. This post office scans packages out to be delivered but doesn’t actually put them on the truck to be delivered. They steal your package and act like they don’t know what’s going on. I have spoken to the supervisor for 4 days straight and she has not helped me once. She thought I was stupid enough to believe that my 60 year old male post man took it. Mind u it was a very popular make up item that is hard to get your hands on. It’s sad that this place thinks they can get away with stealing people stuff. But stealing mail is a federal offense and I will be filing a case against this particular office

This is the worst post office ever. One thing I can say with absolute certainty is that the African American workers there are RACIST. They consistently make non-​black people wait while they pull people from line who are black, and assist them, and only them, with patience and friendliness. If you dare even ask a question, you will be castigated and threatened that you won’t be helped at all. (Ummm… how is that any different from what’s already happening?). They have no patience with people who don’t speak English. I have so many bad memories, and so many bad stories about them, that I wouldn’t even know where to start.
The post office on Culver Blvd has the same employee demographic, but I’ve never felt an ounce of racism there. Everyone is always super friendly and helpful, and it feels much more community-​oriented, but unfortunately that is not the main post office for Culver City, so I’m unable to us their services very frequently.
I’m attaching a picture of one blatantly racist employee. This is a picture of her helping a woman who was BEHIND ME in line with the self-​help machine. All I wanted to do was ask a simply yes/​no question, and she kept putting her hand up while she veeeerrrry slowly walked this woman through her transaction, to the point of inserting her credit card for her. WHAT? The instructions are on every screen as you move through your transaction! I use the machines all the time, and not once have I ever needed help. And I’ve certainly never needed someone to insert my credit card for me. It was clear to me that the whole charade was just way to annoy me and to waste time without having to talk to someone who isn’t black.
I really wish someone would force them to undergo cultural sensitivity training, and I really wish there were some oversight, but unfortunately there’s not. The manager I dealt with today is the same as the rest of her staff.
Very sad.

I only have 1 star because I had not option because this post office deserves a negative 0.00. This is thanks to Clerk number 15!!! Rude, disrespectful, with a attitude EVERY TIME I have ever come into this post office but I know one thing, I will NEVER return. I’m done standing in line for 15 – 20 mins to have clerk 15 have a
Bad horrible attitude and treat the people spending their money, time and business in this post office! A little advice for HR and management in US Postal, just because u feel they can do their jobs doesn’t mean that are fit for their jobs and to be constantly disrespected, no greetings, yelled at from a window is a HOT MESS. Terrible

Rather than complain about losing my package, I will proffer my advice: When dropping off a package for shipping, see that it gets scanned. That way there is accountability as the item enters into the tracking system. As is, I dropped off a package and left. 2+ weeks later, it’s as if I never shipped the item. When I returned to the post office (TWICE!) to dig around and locate the package, the staff went out of their way and searched high and low for my package … just kidding, they essentially told me to GTFO.

This Post Office is a nightmare — the workers are incompetent and rude. Nobody knows what is going on with a lost item. They just tell you they «have no idea what happened to it» and hang up.
They shouldn’t be getting paid for the kind of service they provide to the public.

Convenient location– a bit of tight parking spaces but convenient location to big retail stores. 4 clerks.

Someone stole my package (possibly someone who works there) at this USPS location and because they didn’t scan the package I was then told it couldn’t be insured since it was not scanned. I paid $ 7.00 for Priority Mail that comes with insurance via eBay. The other package that I dropped off with this was magically shipped. So beware– do not drop off your packages at this location.

I previously gave this location 1 star review. I had such a horrible experience that if I could give them negative stars I would. I refused to use USPS for 2 years. I recently came back out of curiosity, I was pleasantly surprised. The customer service was so much better! It’s like night and day! The gentleman that helped me with my package on the self service machine was extremely helpful.
This goes to show constructive negative reviews help improve businesses. Thanks Unilocal

I went to mail holiday packages this morning. There was a line out the door when I arrived at 9:15. The line was for the ONE self service machine in the outer lobby. Thought the sign says that they are open from 8 am — 5 pm, there was a PAPER Sign on an inner door: they open at 10:00 am. 10:00 AM — 5 PM are their hours. So NOBODY who works RBH (regular business hours) can use this place before or after work. BOO.

Some of the reviews say that a change in staff here made things much better… If that is the case I would have hated to have seen how terrible it was before.
I dealt directly with the Postmaster, Charles Hearne. He was dismissive and rude. Basically was chewed out for expecting a package, that said it would be delivered on Sunday (by USPS’ own tracking, mind you), to be delivered on Sunday. He then told me that the package hold confirmation I had didn’t mean that the package was being held at the post office. The nerve of me, apparently.
I’ve heard the US Postal Service in general is in big trouble… I can see why. They seem to go out of their way to show customers how little they care about them.

Such a change staffing makes! This location finally has great clerks! Thank you Kasey for making my post office experience a good one! Kasey was friendly, smiled, and did not make me feel like I was bothering her by being there (as other staff in the past had done). Thank you to whomever is responsible for this staffing change. I truly appreciate it!

Still sucks! Last week I went to pick up my mail, package it overfilled the box, they searched for 30 minutes and could not find the package. They told me to come back when «the woman who puts the packages aside is there, because she might be able to find it.»

Prepare to waste triple your time here.
I just have to reiterate how incredibly RUDE and UNHELPFUL these workers are.
«I’d like to by some forever stamps.»
Worker: (black woman not wearing name tag) «We don’t have any.»
«This is a post office.»
Worker: «We don’t have any.»
«Well, what do you mean? Do I need to go to another post office?»
Worker: «Don’t know what to tell you.»
PS– I mentioned her race and gender since I don’t know her name. Obviously.
I have never seen a business with this many one star reviews. Whose dropping the ball here? The management, that’s who. Why do they want to be known as the world’s worst post office? Pretty pathetic that we all need to travel to a different post office to avoid this unfunny joke of a business.

In general I don’t like to write a negative review about some one or some business. In this case I think it is my duty because its so bad I wouldn’t want someone to end up there by mistake.
The workers are rude, unhelpful and have terrible attitudes. I’m sure if this wasn’t a government ran facility they would all be fired. I seriously dread if I ever have to go to this location.
On time they tried to hold my mail because my mailbox wants mounted high enough. I had to go down and get in an argument and demand that they give me my mail. Who do they think they are?
We also lost our amazing mail carrier «Faye «because of a «computer». We’ll now are mail is all mixed up with our neighbors.
If you don’t have to go don’t go in there. Go somewhere else. Hopefully some day they will improve their service.

If your packages come through this Post Office, do NOT expect they will reach you!
Seriously, I dread that it is my home office! While I have not had that terrible of an experience the times I have had to go in, I have never seen two workers at the windows even in times of relatively high volume. If I were rating them solely on my experience inside this location they would probably get 3 stars. However, as other people have stated already, they are THIEVES! I have lived at my place for a year and a half, and during that time, I have had AT LEAST 7 things that people sent me never come to me!!! Those are just the things that I know about, and I am sure there are more. How hard is it to do your damn job?! It isn’t rocket science… and believe me I know, because my fiancé is a rocket scientist! I currently have THREE items that according to tracking were out for delivery over a WEEK ago, and that were changed to delayed a day later…
*Update* After filing a complaint with the USPS directly, my package that stayed at «Delayed» for over 2 weeks is now suddenly «Out for delivery» today. This item was shipped with Priority Mail 2-​DAY, was in Culver City by April 27^th, and it is now May 14^th.

«I got Brrronchitis… ain’t nobody got time for dat»
If you enjoy wasting massive hours of your life coupled with the most inconvenient hours to access a PO box-​this location is perfect for you.
Staff is low for the volume of customers coming into this location coupled with the few staff at the window having the attitude of someone that was drafted into the job. I swear I heard a old freedom spiritual being hummed during my last visit here by one of the staff.
Po’ thang…

This has got to be the worst location ever! First off they don’t open until 10am and this time it was 10:25am and nobody even came to the door just to say why they weren’t open yet… there were over 20 people in line very irritated and cursing… finally when they opened there were only 2 workers at the windows and they were so rude. no customer service skills at all. I can’t believe these people have a job and who hired them and why??? If I could give a minus star that would be too much!
Go to the LAX Post Office on Airport Blvd. that should be the training center for all Post Offices… because they treat you like a real person and are happy to help you.

WORST location ever
I lost THREE packages in ONE year, run by a bunch of THIEVES.
Barbara the manager is the biggest thief because she is robbing tax payers by getting paid and doing nothing all day pretending she is in a meeting!
Go to the one on Culver Blvd, employees are much nicer if you still want to continue supporting government jobs. As for me I’m going to UPS from now on, never again!

Do postal worker that work in the post office have to live of to the stereo types? Slow and rude.
I landed here because I need to mail a few packages. It’s was right next Coco’s. I was killing to birds with one stone.
Walked in. A long line of people waiting. Just GREAT. Only 2 of the 5 windows were open. The 2 postal workers were slow as molasses. I patiently waited.
I witnessed a customer saying hi and the postal worker ignoring him. A man asked for a cart to take his mail out and the postal worker came from behind the counter and threw it to him. Comedy. She told him to hurry up and sign the paper. She told him he was slow. He told her that’s what he says everytime he sees her working. He was right. They are slow.
After about a 20 minute wait, it was my turn. It was uneventful. This is not the best post office if you want a pleasant experience, however you will get a good laugh. The comedy was worth one star…