Chili’s

We really like Chili’s but this location is the worst! For dine in this location has never not made us wait less than 15 minutes from sitting down to drink orders… just drinks, even if they are empty. Tell the server you are ready to order food and they will make you wait more, saying «I’ll be right back to take the rest of your order.» «Right back» is a relative term at this location, expect at least a 10 minute wait from there. That equals 25 minutes from sitting to placing order, even if you knew exactly what you wanted when sitting down. We have tested this theory on multiple occasion and we are done. We even started going when we weren’t even hungry, because we knew by the time we received food we would be. Try any other location but stay away from this one unless you want to wait. On a side note, on the way to the restroom, never look to the right, you can see right into the kitchen and the counter tops and floors alone will make you rethink your dining decision.

This was probably the worst dining experience I’ve had in a long time. When we were seated we waited 15 minutes before our waitress took our drink orders. When she returned to the table, she gave one of us a Pale Ale rather than the ordered IPA. In addition she discovered their was no chocolate mile, so she suggested the cherry Coke instead… really.
Next she took the order. We waited between 35 and 40 minutes for the meal to arrive. The fish tacos were under cooked. The boneless wings were hard and cold. The only things that were good were the man n cheese and the mashed potatoes. Even the French fries were cold. As we were eating the waitress did come by the table and say she was normally at 10 but today she was a 7 because it was crazy in the restaurant. Personally I would give her a 4.
It would really be hard for me to ever frequent this restaurant again.

Chilies supports veterans and provides good food at a reasonable price. Great service. Easy at table pay option.

Disappointed in the food! I had a Buffalo Chicken salad and the chicken was over cooked to the point that it broke into when I tried to cut it with a knife. It also took a long to get the salad, everyone else had already gotten their meals a good ten minutes, which were cooked meals, before I got my salad.

We get Chili’s to go once every two weeks. Allison is awesome. I only have order issues when she is not working. I have not been inside in months so I can only comment on curbside TOGO. And I am a fan.

Decent service… poor food quality even for Chili’s. Took two bites of the disgusting smoked chicken burrito. Not one person asked how it was or why o was ready to pay and leave without touching my food. Even offered me dessert… as if I’d be that brave. Do yourself a favor and stay away.

This used to be one of my favorite places to eat. The recipes have changed, the service has gone downhill, and the business refused to get wi-​fi. The manager told me that this is to discourage people from staying too long. I work during lunches preparing for meetings and reviewing accounts. There is a simple solution to the «stay too long» problem. I will choose to eat elsewhere… It is sad how far down this business had gone. They used to be a 3 – 4 time per week favorite…

I started a new job in Cumming just a few months ago and stopped by Chilis at the bar at least once every week or every other and I must say Masaki the bartender has been very nice even though he does have lots of regulars that come in, he does acknowledge you unlike Marlowes Tavern in Cumming. He is a wonderful bartender and if you are not happy with anything he will make it right !!! That is customer service !!!
Thank you Masaki for your smile and attentiveness when I need another Corona Light !!!

Never had a great experience at this location to begin with. Went in for an early lunch and sat at the bar and waited for about 6 minutes before someone acknowledged me and not a bartender in sight (or really anyone for that matter). I was greeted by a manager who told me she was too busy with togo orders and so I ordered my app. and drink from him. As I wait for my app. a server comes and asks me if I’m ok and would like to order anything else and I said I would wait until my appetizer arrived. When I got my app not one person came by to ask if I wanted to order or to even ask if everything was ok. At this point I still haven’t even seen the bartender or a manager. I was so furious that I got the check and left and lost my appetite. Apparently togo food is more important than your dine in customers. Waste of money and ruined my lunch. I will never come back here again after all the bad experiences I’ve had here.

Food was good but much smaller in portion size compare to other Chili’s in GA or out of state. Waitress was the sweetest&overall nice. Worse experience was it took a very long time for our food&how it was abruptly, rudely&nasty the person who delivered it to our table. He interrupted us, demanding to know who’s ordered what&saying its hot!!!# He then dropped a plate on our table just starred at us rudely for not answering quick enough. Wow, we eat out alot & never experienced this weird approach before in matter of seconds.

When me, my dad, and my brother go out to eat, this is usually where we end up. I’m 12 and I’ve been going here since I was 9. I like the boneless buffalo wings, the Monterey chicken, and the big mouth bites. (After I remove the onions) Service stinks. If you wanna be STARVING by the time your food actually arrives then this is your place.

My family and I have been eating at this Chili’s since we moved down here 3 years ago, and while it isn’t as good as some of the other Chili’s restaurants around here, I had never had a bad enough experience there to compel me to write a bad review — until now. First off, we had five sets of silverware and every single fork was filthy. I’m talking completely encrusted with food, bbq sauce and who knows what else. We were brought new silverware and 3 of the 5 of those sets were completely dirty. We really should have walked out right there but the waiter was nice enough to go to the back and wash the silverware for us. He told us on three occasions that the manager would be out to talked us. Well, the manager never bothered to come to our table. This will be our last visit to this Chilli’s and I plan on writing a letter to the corporate office today.

Service was terrible! Food was over cooked and took way to long. The place was disgusting including the floors and bathrooms!

Have to say I was quite pleased with the service and food at this location.
Good waitress sat us, hit us drinks quick– the tropical margarita was really good! Had a quesadilla salad and a special– 2 for $ 8 enchilada and taco and it was really tasty.
Not too loud, excellent service, and great food quality. I’ll be back to this location.

Great place to grab a drink at the bar. Enjoyable service. Even have a special of free salsa and chips. What else can ya want.

Good food and service. The spicy grilled shrimp tacos are amazing as well as their guacamole appetizer.

Service sucked my order took almost 30 minutes to come out got tired of waiting and took it to go… they comped 19.02 off my bill which would not have been necessary if they had their acts together. The waitress was slow and knocked up and was happy on steroids which I find annoying. …overall this chilis sucks and I will go to applebees down the road

Standard Chili’s grub and service. Always a good spot for a quick bite to eat and some drinks.

I like Chili’s, but this location is always hit or miss when it comes to service. I have experienced the good, the bad, and the ugly here. My last visit was four kids and me. We were told fifteen minutes for a table, and handed a vibrator (not the kind on late night shopping channel). I went to wash my hands and saw two empty tables in the center. Upon my return I asked if we could sit at any of these two open tables, the red headed hostess told me that she did not want to «kill» the kitchen.
Questions:
1. Why are we the only party waiting?
2. Why fifteen minutes?
3. Why am I holding this vibrator?
So I am i really to believe that a party of five could potentially kill the kitchen crew?
This place has had a lot of money dumped in to remodel it, too bad they kept the same employees.
«Manson, party of five, your table is ready»
(Scary music playing, demonic laughter… buwahahahah)

This location is always filthy and I won’t be going back after last visit. The guy who seated us spent at least 5 minutes wiping his nose with the back of his hand before seating us. This is the first person you see when you walk in; if they don’t care that he’s doing that I don’t even want to imagine what’s going on in the kicthen that we can’t see.
Normally I like Chili’s but this particular location is just dirty and not managed well.