Taco Mac

I have been going to this Taco Mac since it opened and it definitely has always been one of my favorite places to go eat, since I love wings! I was disappointed with the service I got last night. I had ordered a single order of wings last night and forgot to mention that I wanted them extra crispy. I told the waitress I forgot to tell her that I wanted them extra crispy and she said it was fine and she would let the kitchen know. Not to long after that, the manager came over and said that he was having our food sent out. I told him I was willing to wait. He seemed a bit pissy and had somewhat of an attitude about it because he would have to throw out the wings and have to remake them again. I didn’t give the manager any attitude and didn’t feel like I deserved the attitude he had about the situation. I took the wings as is, since my request seemed to be so bothersome.

I saw some other «not so good reviews» and I just don’t get it. I have been going to Taco Mac since the early 90’s and basically every location I can think of, including Chattanooga. You know why? because it’s good! it’s solid food every time! I have never gotten a bad meal or service no matter how crowded they were. This location is no different. Attentive, friendly staff that help each other make sure all patrons are taken care of properly. I love the shrimp and avocado wrap and have always gone there for the wings. They are the place that I have always measured wings at other places by. So to say they set a standard is fair! Now are there better? Well, that’s subject to the amount of rum or beer you drink or even if you are just one of those that think you know it all. I know this about every Taco Mac I have eaten or drank too much at, if you have an issue bring it to the manager on duty and it will be fixed, maybe even free. My take on the bad reviewers, whiners about everything. Don’t believe it check out the amount of bad vs. good reviews they write.

Took family from out of town here and it was a disappointment. Wish i would have looked at the reviews. Service was terrible, Chicken was dry and overcooked, bathrooms are unclean or out of order. Would not recommend to anyone.

Worst experience ever at this location. Party of 8 and the service was horrible. They were completely out of two of their five wine choices. Nobody at our table was served the beer they ordered. 5 out of 8 entrees were correct. Jim the manager really didn’t seem to care. Our waitress couldn’t handle it. She passed us off to another waitress. With all of the issues we had, I would say it’s a management issue. Won’t be back anytime soon.

This location really sucks. It’s a shame since we live 5 minutes away and love craft beer and wings. We’ve given them 3 chances to make us a customer and each time they mess something up. Our first trip they got our wing order wrong. The 2^nd time they ran out of the Terrapin beer we came for, and the 3^rd time they shorted our take out order. It seems like they don’t really care. The location in Alpharetta is much better

went there on a Wednesday when it was not crowded but still the service was very bad… the food came to the table but we waited for the silver for 10 min by the silver came food became cold. Not worth going to this place.

I’ve eaten here twice and and tried ordering out once. Service was terrible and never received an email back from the manager. Needs better management in general, this chain and location has more potential for much better than I’ve experienced. I’d rate the food here better than your outback or Applebee’s but the staff is much worse.

Used to love this place but the food was not good quality, slow to come out in an empty restaurant and although the service was good we will not be returning. Very disappointed.

The most vomiitus nachos I have every ingested in 53 years! Food is bad, seriously bad. Good beer selection, main stream. Food is beyond bad.

I usually order in and get tacos but since I had to lose some baby fat & fast, I decided to do the low carb diet. Hence, I opted for chicken wings. They are a decent size but what they lack is flavor. I always order garlic parm but they never have enough. It’s always been so bland. Other food is good but wings. Meh. If you want good wings, try Wing Stop in Sandy Springs.

I used to love this place but today we just had a really bad experience. When we get here the restaurant was super slow and we had to wait about 7 min to seat because nobody come to help us, the table was nasty wet and with pieces of food on it and the silverware was disgusting ! I’m sad about that because I love their burgers and beer !!!

To be honet, yes, the servers yes they need a lot of work. but the managers… ohhh my god the managers… you have an EMPTY restaurant on a SUNDAY FOOTBALL NIGHT and you cant seat a party of 5? Like seriously the managers are moving from side to side of the restaurant talking about football while your servers are looking like they just NEED some damn leadership. Cmon at this point it looks bad on all managment get it together!!!

My last review of this taco Mac was not good. We were long-​time customers at taco Mac and then the past couple of times we went there had horrible experiences with the food and the waitstaff. My kids love this place and after a few months we decided to give it another shot. I was pleasantly surprised. Our waiter, Derek, was attentive and respectful. The food came out in a timely manner. The wings were good again and the fries were hot. After this experience, we will be giving it another shot, as my kids love this place.

I worked for taco Mac for years and what my wife and I saw and experienced was a joke. This Taco Mac needs some real leadership and turning around. As we walked in, the 2 hostess were doing anything but paying attention to the customers. One was playing on her phone, and the over was eating. We we’re greeted with a mouth full of food and asked to hold on as the other hostess finished her cell phone obligations. When we should have seated and asked to follow someone, the hostess just walked away with a stack of menus. As we stood there not knowing to follow her, she returned, pointed at the table, and said «that’s where your sitting». I was floored in how rude they both acted. Not a good way to start your meal and feel comfortable on spending your monies.
As we walked towards our table, the (cell phone) hostess was crouching behind the host stand using her vapor smoking devise. It took over 8 minutes for us to get our drink order. The girl who took our drink order didn’t have a liquor license, so we had to wait another 8 – 9 minutes before we could order an adult beverage. So much for enjoying a cold beer and watching the game. What ever happened with Taco Macs strict 2 minute greet policy, offering 2 apps and beers of the month, and making sure the customer were greeted as they walk in and out. If we missed any of these we had one warning then we were fired. Welcome to you next Applebee’s /​TGI Fridays.

Were politely told to leave by saying that it will take them more than an hour to cook food for 15 people — when there was an hour to close. Really? Did not expect that from Taco Macs. Well, well… Applebee’s accommodated the same amount of people at a little later time so kudos to them.

We hadn’t been to this location in a month or so and what a difference a month made. Our queso didn’t come out until minutes before our wings and it was cold. Once we got out boneless wings we realized it wasn’t going to improve, it was only getting worse. They were so hard we had a tough time cutting them. To make things worse, the kitchen mgr was the one who brought us our food.
It appears they had a completely new staff as well. One can only assume there was a change in management and clearly it is not working. I completed the survey and asked that someone call me because we frequent TM around the city and after a week I still haven’t received a call or email.

Not sure why we bother coming here any more. Food quality has gone downhill and they are constantly under staffed. They are turning people away right now with 12 open tables and just a few people in the waiting list. Absurd to not be seating people!

Lots of beer to choose from if you can get one served to you. Wait staff has their own social agenda which rarely includes serving. Food was cold and dry. I made 2 comments to the «waitress» about dry wings; she blamed it on the sauce not old over cooked chicken wings. Very disappointed.

Jesus why did we come back here… fool me once etc etc. Actually spoke to manager this time who was minimally apologetic, and dismissive

I’m not mad… I’m disappointed. I usually love Taco Mac’s food and beer but this Take out order experience was terrible. I ordered a Buffalo Chicken Salad but what I got was a Chicken salad that had maybe touched the Buffalo sauce on it’s way out of the kitchen. The chicken was Maybe 25% covered… and that’s being generous. Also, one of the flavorful salad toppings was missing. I basically paid over $ 10 for some lettuce, two grape tomatoes and two cold, dry chicken fingers.
I’ll just know to check my food before I take it out next time… If there is a next time.