FedEx Office Print & Ship Center

As I run in at 8:59pm Saturday night (they close at 9), I’m greeted by quite possibly the nicest & most helpful FedEx employee EVER. Sabrina, you are awesome! Thanks so much for your help!!!

Sabrina is the most friendly associate I’ve ever met at any FedEx locations. Greeted me the second I walked in and made sure I got all the help I needed. This is the kind of service I look for at places like this.
However I’m giving it 4 stars because there was an older lady who wasn’t familiar with the self-​service stations at FedEx and obviously needed help with scanning and emailing her documents. The other associate could’ve done more than just telling where the old lady needed to go. She was so confused and walked into the associates’ area and was trying to use their computers.

Nice modern location with the latest and greatest equipment. Layout is good and I was able to use a terminal rather quickly to print out a document while on the go!

The people here are so so kind. I was helped by Angie for a printing job and she was so patient and walked me through multiple samples Until we got the color just right. I appreciate her openness and happy demeanor. Makes me want to return to this kinkos just for that!

This would be positive review is unfortunately a negative one as the employee (Sharron) made a very racist and unprofessional comment about my appearance after I took my passport photos. 0 stars for experience and 5 imaginary stars for the clean bathroom.

I got my fed ex package with no problems. So technically that was fine. But I had a *very* bizarre experience here. When my fed ex package was delivered to this store, I got 3 phone calls in the span of one hour to my phone letting me know the package was there. In addition I got a text message letting me know. That is FOUR messages in one hour. That was excessive. So after I got my package, I told the employee (I’m pretty sure he was a manager) — «Can I please leave you some feedback?» He said «sure». I told him that I got 4 messages letting me know that I got my package and that it was excessive.
hmmmm I was not prepared for his response. He was very defensive. He said the text messages were out of his control and the 3 phone calls were not common. I said «ok but it did happen, just wanted to let you know so you’d be aware of it». And he kept saying over and over that’s not common, it doesn’t happen. WTF? I was so surprised. I just said «Ok well if you aren’t interested in feedback for improvement that’s fine.» And I left.
Seriously train your managers better. And take the feedback. You are going to annoy all your customers if you leave them 4 messages in one hour. Even if it wasn’t your exact store that left all the messages, can you take the feedback to whoever creates the automatic messages?
Strange, I guess they have no interest in customer service.

Excellent Self Service Printing & Copying! Print from a USB, from your phone or from the Cloud (Dropbox etc…)
Opens early and they get the work done.

Incorrect location does not exist please remove. In fact, with this I am RATing Unilocal s this location does not exist anymore, and you guys have it in your directory

I can’t believe how bad the reviews are for this place. I’ve always had a great experience. Came in today to have to similar projects printed. The guy was super patient with me, even when I didn’t have one of the files booklet ready and I made him switch papers because the colors don’t look as great unless it’s printed on a glossier paper. Also, I made him trim and retrim the two documents until the bleeds were perfect. Great customer service.

This has to be a franchise site with an absentee owner.
Customer service is somewhere between Gitmo and Devil’s Island. Don’t bother asking the young ladies for anything about anything. They are too busy pretending to be busy.

If you are into self-​service, this is the place for you.
If you need hand-​holding, this will always turn out to be a disappointment.
I used to work as an office clerk/​file clerk/​clerical staff and I know copiers (or tanning beds, as the Jack in the Box intern called them). Even though they’ve changed somewhat, they’re still pretty much the same.
So I don’t panic when there’s a jam and call staff over. I take the jam out and then go on with my business. I even helped a couple of people with their jobs. Because I’m naturally awesome. Old habits die hard.
If you need straightforward copies, this will be your best choice. By straightforward, I mean, you have stuff all ready to go, as in standard sheet key copies that you can run through the machine. Even if they’re color, color & black and white or black and white only, you’ll do just fine on your own at the self-​service machines.
However, if you have a specialized job that you need right away, turnaround may or may not work out with your schedule, depending on what you need.
Anyhow, this place has turned out to be very convenient for me. I’ve done school projects on here, and have used my thumb drive files to create copies and materials for presentations and art docent duties.
If you ask the staff for help, they’re usually helpful enough, but I don’t think that some of them (not ALL of them) think beyond the capabilities of the machine (as in, pushing a button and getting something). Just my honest opinion.
Copying’s easy. You don’t even need one of the Kinko’s copier cards, although you might want to use it. You just stick a credit card in the machine’s kiosk and start printing.
There’s a lot of construction going on in the lot. The property is getting a new Safeway. You’ll need to enter the lot in the area where Michael’s Crafts are to get to this location.

I’ve found that at most Fedex office locations, either all of the employees and manager are completely incompetent, or all of them are very good at their job. This particular location is different in that the employees are indeed incompetent buffoons who lack basic analytical skills, while the manager is a hardworking and competent individual who seems to be constantly dragged down by the incompetence of his staff. I’ve had to go into this Fedex Office location a couple times in the past, and the manager (caucasian male, always smiling) is the only person who seems to ever be actually helping someone. Since it usually takes 5 — 10 minutes for this man to finally get to helping me, I like to occupy my time by noting the incompetence of his staff and dreaming of the vitriol that will soon be in my Unilocal review of this place.
One of the minions, the most incompetent of the two that I usually see there, is a woman with glasses who has a sour look permanently etched into her face. She knows absolutely nothing about anything, and tends to occupy her time with meaningless tasks like watching the paper tray of a printer as it prints out a hundred-​odd page job, intently staring into the growing stack of paper so she doesn’t have to appear not-​busy and thus have an obligation to actually help someone waiting in line. Instead of keeping her mouth shut like she should, she likes to chime in with her opinion on how something works (e.g. «I believe it’s cheaper to print double sided in color than single sided» — oddly untrue fact) even if she is completely flat out wrong.
The other minion is an Asian man who is, in his defense, very polite, but still absolutely useless. Unlike the sour imbecile lady, he will go about doing things for you but end up doing them absolutely wrong. If you’re picking up a package, he’ll ask you in his broken English what your name is, then spend a couple minutes searching through all the packages, then come back and ask for your ID because he couldn’t find a package with the name you said. Are you kidding me? Don’t you think that the enunciated version of someone’s name that you’ve probably never seen before would be difficult to match to a name written on a package? Another time, he completely botched my print job and then had the audacity to tell me that I’d need to pay to have it redone. No, asshole, I’m not paying for your mistake!
Anyways, long rant short, I hate this place and the only redeeming aspect of it is the manager who is the only person in the building with something between his ears. Avoid the incompetent imbeciles, i.e. everyone else who works there.

I went to this location to print photos for a visa application. They don’t know how to use their own equipment. I wasted my time and money printing photos with their Sony photo printer. After being given bad instructions by the desk employee twice and printing two bad batches of photos, another employee jury rigged the printer so it «worked.» I had to pay extra because they couldn’t figure out how to make it print multiple photos on one sheet. In theory I could’ve got my money back for the failed batches, but the desk employee had disappeared. I was now behind schedule and had to take the losses and leave.
The foreign consulate then rejected the photos due to weird printer artifacts that I didn’t notice due to being in a hurry after having so much of my time wasted.
Do yourself a favor and just go somewhere else if you need to print photos. This should have been a simple job, and it was a complete failure instead.

There was construction going on next door, so getting through to the parking lot was a bit of a hassle. You have to enter on the far entrance along Homestead. Enter on the entrance prior, and you’ll be blocked by all the fences.
I had to use a computer to scan and print some stuff. The scanners are a bit slow.

Thank goodness these printing places exist for a student like me!
Came here about a month ago to get my advertising class project printed out. Since I wasn’t familiar with using the computers/​printers that they had there, I asked one of the associates to help me out which he gladly agreed to do.
The associate took the time out of his work to help me get my brochure printed out right through trial and error. Finally after about 15 minutes the perfect brochure was printed out. The cost of my brochure that was printed front and back costed me about .75 cents. The printing was pretty cheap considering how it was on nice quality paper, in color and was printed front and back.
Will definitely come back here when I have another advertising project!

Adam made my experience at Fedex the best it had ever gotten.
Usually as a graphics student I would go to Plotter Pros, but this time around I was running out of time and went to Fedex since it was open ²⁴⁄₇
Typically every time I made a visit to Fedex before my projects did not come out the way I wanted: wasn’t straight, colors were not high quality, ink looked as if it was rushed.
However, Adam changed everything for me. Every single panel that came out was awesome since he would throw away the ones I felt were not sufficient enough for my teacher. And fixed some errors I forgot on photoshop for me.
But best of all, all of my panels were exactly cut the same.
Adam is the guy to go to for your school projects or design projects. He gets the job done. I was at Fedex for about 2 hours, but well worth it since my project came out so nice. Thank you Adam! Will defiantly be coming back.

Went here to print a document with a picture. I went straight to the counter since most of the time the machines can’t find my documents or they turn out funny. Of course they try to refer me to a machine… So I try it, and the lady pretends like she’s helping me while she vacuums right next to me. How irritating… What a suprise when my document isn’t found on my usb. Wonderful! She tells me to use the computers, I end up having to pay $ 0.60, not that I mind but really paying $ 0.60 for nothing? In the end no one could find my document and I got home and was able to find it just fine on my computer. Seriously, fedex/kinko’s is the absolute worst…
I’m hating life right now. Time to stock up on some printer ink… What a joke of a business. It’s amazing that they’re not bankrupt. At least all locations are pretty consistent in the level of sucking.

I dread having to come to this place for any sort of printing service. I had to take my business somewhere else when an employee told me he would need to charge me a $ 7 rush fee for him to print out two sheets on card stock if I wanted it right away. That seems a bit much.
Recently for my work I had to print out a poster for our holiday dinner. I called in hours before I would need it picked up and they said they would be able to get the job done by 4 pm if I emailed it to them. I confirmed their email address and sent in my document. Then when it’s time to pick up, they never claimed they got an email from me even though I made sure my file went through. Wow. Gee. Thanks.
This place may be 24 hours, but convenience does not equal quality. Like the Starbucks of printing services, you pay for convenience and not quality.
So I went to the Kinko’s off Bollinger/​De Anza Blvd and they were really accommodating and helpful. I have been returning to them for my print services and would advise you do the same.

Printing at home is generally a cheaper proposition, but sometimes for large batch jobs it pays for someone else to take care of it. I went here on a Sunday morning, and as you would expect, it was pretty quiet and so the service was prompt. I told them what I needed in terms of duplexing and printing, and they were able to do so while I waited. 40 copies of a 13 sided booklet were printed and collated in about 30 minutes.
It would have been faster, but the person assembling booklets was a little slow. He printed the cover, which was one-​sided, first, and then he printed the 6 duplexed pages. Then he put the cover in the appropriate spot so that when I got home and stapled it together, it would be more convenient for me. For some reason though, he was a bit slow, and so it probably would have been better for me to do it myself. And why was I stapling this at home? Because they don’t have long staplers available for customers. You have to order their booklet service, which is an extra charge. That’s weak.
Nice points are that this location is 24 hours, so that’s convenient. Also, the employee who helped me printed a test run first, and then without me asking, calculated the price of B&W vs color. I ended up going with B&W since it was $ 300 cheaper. Even though my file was in color, I“m glad that he checked the pricing first before printing everything.
One other minor annoyance. For self-​printing, your file has to be less than 50mb, otherwise you need to take it to the counter.

I feel a little funny reviewing a FedEx Office place, not really sure why though. I have to give this place some love though, because they very much helped me out. I was printing out some marketing material for work, and so I brought in my design, and they made some tweaks to the format to make sure it would come out okay (even fixed a typo for me) and printed out 300 postcards. Later as I was doing my expense report I noticed that they even gave me a discount. I am not sure why, but they did. They were fast and super nice. It was a bit pricey, and I guess I should expect that, but I totally appreciate the work they did.
Update: I went back here to print out some more marketing material. Sadly enough the customer service was not what I experienced the first time. They were even a bit rude. Sad…