Staples

Their customer service and printing service are horrible. Don’t go there! Worst place ever. I am wondering why they are still live. It’s just completely a piece of crap

Love the new management. The workers all greet you in a non-​awkward way and the manager actually came up to ask if I needed help finding something.
I asked to pricematch to Amazon and they did it with a smile.
Walked out with a smile.

You Printing Services are terrible. Staff is rude and not helpful at all. It takes forever to print easy and small things. Every time I come here it’s a nightmare!!! Please hire more polite and friendlier staff who knows what they are doing!!!

Prices are not competitive unless items are on sale.
When I returned an item, I received a gift card as part of my refund that the cashier never activated. When I returned to resolve the error, the manager gave a coupon that can only be used in the store on non-​discounted items and expires in 90 days instead of a gift card that I originally used for the purchase.
I later received a greater value gift card when I contacted customer support via Twitter.

I shop at this location & always get excellent, caring, friendly service. This particular store is very customer friendly compared to the Campbell location. The Cupertino store was very helpful with a recent complicated transaction and they are always patient & kind. I did notice the constant management change. The manager Ching (?) is terrific. The great service is much appreciated & I now shop Staples instead of Office Depot.

* 07:15
* need a lock for gym
* see «Open» sign visible from street
* drive up to store
* store opens at 8am
* visible sign is for a kiosk advertising
* 1 star

It was basically a nightmare to work with the staff here.
I ordered Christmas Cards, and was told their printer was broken. Fair enough, not their fault. Was told they could transfer it to another store if I wanted them quickly, and I said yes. Four days later I go to the other store for pickup and they said they never received the transfer. Call Cupertino and they say, oh yeah my bad we’re going to the other store in the morning to print your cards and we will bring them back here for you. Never did. Had to drive an hour TWICE to pick up my order from the other location. They were very unapologetic about it all too. What a joke.

Poor customer service and selection. The staff was not very helpful and the check out is a maze that leads to a cashier telling you to go to another counter.

This is really important — the service I get at the Cupertino store is always really awesome — tech staff are great. Just know these guys/​gals take service to the concept of relationship. Really Really.
But today was especially impressive– unfortaunately my reciept did not have a survey for service on it so I am emailing instead.
Specifically Ching and Sumanth went out of their way (which I think is actually their NORMAL way) to make me feel like I was thier best friend who walked into the store whom they wanted to make sure that I had my needs met in the best most optimal ways possible. To be even more specific: I purchased a 32 SD card — Sumanth said — lets check the clearance items to see if we can find a better deal for you and lets check your rewards points to see what we can redeem for you. This was the first time that I even learned about this particular clearance section in the store and the first time I ever redeemed my rewards points (who know how much that I have never taken advantage of over the years). He told me how the store has price matching even with Amazon as he was also helping me to figure out how to buy a IPAD air protector. So when he helped me access my points Ching also helped out because we looked at my history and there were tons of expired points (now I know I have 6 months to use them and that I should check them). Guess what Ching comped me 25 $ in points for the most recent amount of points that had expired — WOW!!!
Ok thank you Staples for making me feel like I will be totally have a relationship that has my back as well as gives me a competitive price — Amazon will never hold a candle to that. Full Stop.

The Cupertino store used to be my go-​to place to come for all office supply and computer needs when Bryan was store GM. He recognized that I did a lot of biz w/​them, and would greet me and bring my attention to good clearance deals they had. I even convinced my wife to move all her business office/​computer purchases to this store, away from OfficeMax and Office Depot because of Bryan.
That all changed when Bryan left. Now the store is full of new people, and the store’s current GM is all about squeezing as much out of you in every transaction as possible. He would turn down clearance deals and refuse to honor coupons that corporate sent out. What he’s doing is actually against Staples corporate policy. Several times, my shopping trips turned empty-​handed and they were just a waste of time.
What Bryan knew and what the current GM does not recognize is that the once-​a-​while good deals keeps me coming to the store when I have to buy that $ 250 shredder at full price because my wife’s office shredder broke and she needed one at the last minute, or when I have to buy a new laptop.
At this point, I am going to find myself a new store to frequent for office supply and computer needs. I am hoping the new Officemax/​OD alliance is going to work out. We will see.

Just had such a great experience that I had to write this right away.
I was shopping for a chair and the manager was so helpful in picking out my new Corvair chair. Then at the register, another employee saved me around $ 50 with a coupon I didn’t even know about. He helped me carry the chair out while I lugged the carpet protector and desk items. Another sales associate was also very friendly.
A+

I stopped in a couple of years ago when looking for a new computer and they couldn’t have been less helpful.
Today, knowing which printer I wanted and having researched it, I went to the store. The printer was on sale but so was another one, and the salesperson (Ching) explained the differences so I stuck with my first choice.
The device was $ 10 less on Amazon, and Ching confirmed that and gave me a price break. He also explained what else I’d need as the last time I bought a printer, everything was included.
Ching was very helpful and I was really pleased with this transaction.

Up until today I would have definitely left more stars, but today was so not cool. We were straight up lied to.
We went in and found a laptop we liked at a very good price the other day. To our dismay, they were sold out. Same story online and every other Staples in the area. I couldn’t get this damn laptop out of my head, so I started calling to a few other locations that were slightly further away. One location offered to sell me the floor model at a 5% discount. I wanted to mull this over (as I know the floor models get a little beat up) before making a decision.
Today I decided to see if we could purchase the floor model from this (our local) Staples. Over the phone they said we could, but oddly enough when I asked if he could hold it he said no, they wouldn’t sell it anyways (???). We went in and the manager recognized us from the other day and said he’d get someone to help us. I thought this was a good sign, but apparently not. We waited at least 10 minutes for some guy to ask us if we needed help (obviously not sent over). I asked if we could purchase it at a discount and he said he’d go check what the current price was.
After ANOTHER 10 minutes (if not longer) he came back and fed us some line about having to pay for the restoration. He told us that buying the $ 150 protection plan would be the cheaper way to do it, as a ‘ticket’ needed to be ordered and if we did it from scratch it would be less beneficial. This made us a little irritated, but decided to hear him out. We realized this was a bunch of crap — who the heck would pay EXTRA for a beat up floor model?! The reason we wanted it was because of the good price! He of course kept saying he knew we wanted it for the price, but the protection plan was an investment in the future blah blah blah.
Just to confirm that this was dishonest, we called a different Staples and bluntly asked if there is any charge for restoration with a floor model. The gentleman said «OF COURSE NOT! It’s included in the price.» I thanked him, told him our story briefly, and he was surprised. Long story short, we will not be going back to this Staples and cannot in good conscious recommend anyone else to them.

Staples always have better prices for the items I want, compared to Office Depot, and certainly Office Max. While the Office Depot on Stevens Creek seem to have even friendlier customer service, this Staples is pretty good, certainly more than I would ask for. The other days I was looking for some paper on special per box of 10 reams. They ran out of stock but they were kind enough to collect 10 reams and sold them to me at the special box price.
I am quite satisfied with this Staples, and its location is very convenient for me.

Today I needed some 9 volt batteries, and what is the most annoying about going to new stores? Trying to find such a small item in a huge place like Staples. Good thing we came in on the day that Gabriel was working! This guy saw the lost confused look in our eyes and offered to help right away. He was very much on point with his battery locating skills! Not sure about the store itself since it was my first time in this Staples, but if all their employees are as legit as Gabriel they have me as a customer for all my battery needs for sure!
I was in and out the door in under five minutes!!! Thanks!!!

Came in needing some toner for my printer. I was greeted upon arrival and asked if I needed help. John showed me exactly what I needed and where it was. Made my purchase, installed the new ink jet and thats that!
Overall okay experience in a retail store.

Terrible customer service recently! A few weeks ago, I was unable to locate some Banker’s Boxes I found online and asked an employee if they had them in the back. He started to walk away and said if it’s not on the floor they don’t have it. I used to frequent Staples over Office Depot specifically for customer service, but it is now nonexistent at this location.
I recently stopped in to redeem a rewards certificate. I waited at least 25 minutes to check out with tons of customers in line and ONE employee at the registers. She didn’t seem motivated at all and was unpleasant when I finally checked out.
Also, the restrooms are always disgusting?!?
Great products and store layout but I’ll have to start shopping at Office Depot again!

Came by to pick up a
order the other day and saw some interesting behavior by many.
UPS showed my package as Delivered but it took 3 sales associates, 1 of which not in uniform?!? to find my package after ~10−15 minutes?!?
As the phone was ringing off the hook and the intercom filled with pages informing employees that there calls coming in. Sales associate #2 just moved the handset so the phone wouldn’t ring anymore?!?
At the tech support counter, there was an Indian couple arguing with a couple non-​uniformed employees over some type of repair services?!? that were paid upwards of $ 1000 and there has been no response from Staples for the last few weeks?!? It was interesting to see the couple yell over each other while requesting damages, threatening to file a complaint, and requesting the number to corporate?!?
…people watching at its best!

My experience with them was a nightmare. I simply wanted to buy some gift cards. They charged me $ 75, but only gave me a gift card with $ 50 due to certain “system error“.
They could not either fix this problem nor cancel the transaction. They asked me to call my credit card company to cancel the transaction. Of course, it did not work. I also asked them to provide me another gift card with $ 25, and they refused it. The manager was so arrogant and she even did not want to talk to you about it.
Will never come to this store FOREVER!

After a huge letdown failing to find a decent and reasonably-​priced office chair at Office Depot, I decided to try my luck at Staples. After all, Staples has served me well in the past.
Unlike the OD store in Sunnyvale, this Staples store actually looked like a store and not a warehouse. The bright lighting, bright colors, and most importantly — reasonable prices — were a breath of fresh air.
The selection of chairs up front (
) was small but likeable, but to my delight I found another section of chairs in the back (
)! That’s like opening a box of Cracker Jack and finding not one, but TWO prizes inside!
Also unlike at OD, the chairs here were good looking and reasonably priced. I found many under $ 100 and only one above $ 300. I narrowed it down to a $ 170 chair and a $ 60 chair, both good quality, and in the end the $ 60 chair won because it was also the more comfortable of the two. Score!
Here you’ll also find plenty of electronics including the latest tablet devices, cool wall art (
), and sweet deals on paper (
). Something for everybody!
The cashier was also nice and helpful. No attitude. OD, take notes!