Air Depot

Our A/​C stopped working on a Saturday morning in July (temps in high 90s) and Air Depot was recommended to us by another local company who couldn’t fit us in quickly, so we took a chance. When the tech arrived, he first told us that the diagnostic fee was $ 120, but that money would be credited towards any labor for any needed repairs. We agreed and let him go to diagnose the issue. He found the blower motor had gone out and said he had one on his truck but wasn’t sure if it was the correct fit. He offered a price around $ 700 and we agreed. That motor did not fit, so we had to wait until Monday for the correct motor. He gave us a written estimate for $ 694. He then told us that the $ 120 fee would NOT be applied to labor since it was a weekend. He left and took our broken motor with him. We didn’t feel obligated to use this service since the $ 120 we paid wasn’t going to buy us the labor fees for the repair. This is BAD business practice and I would consider it a bait and switch. We called and insisted he bring the motor back the next day. His answering service said they were closed on Sundays, we threatened to report his license and suddenly he called us back and said he was on a job (supposedly closed on Sunday and he was on a job???) but he did bring our motor back. We called one other company and told them the problem and they had the part and made the whole repair for $ 255. If we had gone with Air Depot they would have received $ 570 MORE than this other licensed HVAC service. Also $ 120 diagnostic fee is much higher than all the other local HVAC companies. The company we used (in business since 1992) doesn’t even charge a diagnostic fee. I will never use Air Depot again nor would I recommend them. Stay away from those looking to take advantage of you in a desperate situation.

This is the 3^rd time we’ve had to deal with Air Depot for issues concerning our AC unit. The first time the coils were leaking and the second time the fan motor (something like that) went out. Those two times we were lucky because our AC was still under warranty. This time it wasn’t. I was terrified!!! How much is this going to cost?
Well after a quick google search of the symptoms I found out what it was and it was cheap, but did I really want to risk messing with electrical wires? Yeah, I’d cut the breaker etc, but not sure I like the idea of messing with this. Because of this I decided to call Air Depot. Since they worked on our AC previously and did great work (and were great at communicating said work), I decided to give them a call to see if they could come out today. They were at my home, part installed, etc all within an hour!
Mind you, this is the middle of the day on a Saturday. I can’t say what would happen at midnight on a Sunday! But once again, the tech didn’t just explain the problem, he even showed me how he diagnosed it. Then he stayed until we were sure the fan was coming on and cooling. Now, yes, this cost much more than if I had done it by myself, and maybe next time I would do it by myself, but I much prefer knowing it is done right than having something blow out because I put the right wire in the wrong spot!

I have worked for Air Depot for four years. I work there because I choose to. I have been in the air conditioning industry for 40 years. I have worked for a few air conditioning companies, including my own. I witness every day at Air Depot a standard of excellence that is rare in our industry. Our employees come to work for us and they stay with us because of the quality environment that the Taylors provide. We guarantee 100% satisfaction to each customer we serve. We have an A+ rating with the Houston BBB. That becomes impressive once you realize that we have no record of complaint made against our company. I give Air Depot the highest praise! You will to if you choose to use us!