Strong Vision Center

As far as the optometrists at Strong Vision, they are outstanding. Very professional and your 3pm appointment is at 3pm! Regarding getting your glasses, that’s where this experience goes out with our resent flood waters. Glasses ordered. About 12 business work days later, my phone rang and was told that «during a quality control check» it was found that the glasses didn’t meet Strong standards. That I like! Weeks later, thought I would check. When I called, they said «oh, there here». I was told that they would call or email me when they arrived. Didn’t happen. When I stopped by, I was seated right away, fitted and I was out the door. Three days later I called and said «the glasses just didn’t seem correct». Thought I would ask if they were «polarized». She said yes. It was noted that my glasses NOT TO BE POLARIZED. Received an email yesterday that they were in. Stopped in to get the new glasses, forgot to bring the polarized ones. Discussed my disappointment with the a staff member. Listening is great, but acting and recovering is paramount! All I was told is «my experience would be forwarded to Dr. Strong. Long story short, get your eyes checked at Strong Vision and take your prescription somewhere that cares about customer service.

They accept my insurance so I made an appointment. The regular check up was fine. Fine-​tuning my prescription was a little tricky but the doctor was very patient and helpful. While I was getting eyes dilated they had me browse the shop area for frames. The cost of frames were ‘normal’ which is to say, mostly all overpriced. But there is a nice selection.
The customer service was good. They called me the day before to verify insurance. The sales rep for the frames was helpful and patient.
I would go again if my insurance doesn’t change, but I will never buy frames or lenses there. Get online! Do your research– search for online glasses providers. A lot are legitimate now!

Strong works well for me and my family.

We’ve been going here since they started accepting our insurance a few years ago. My husband and I tried it out first and were very pleased, so we brought our kids here. 4 out of our 6 kids have seen Dr. Strong and she’s awesome with them. (I don’t know how Dr. Knight is, we’ve never seen her).
Nice, clean waiting room. Area for the kids to play. The times we’ve been there, they have been on time. The staff has always been good with us. Helping me and my two of my daughters pick out glasses. Dr. Strong has been very helpful finding me contacts I like. I have bad allergies and she gave me a few different ones to try. She also helps by giving me eye drop prescriptions.
I use the picture scanning thing instead of dilating my eyes. Costs extra money, but very worth it.
Dr. Strong was also good with my 5 year old. My daughter saw her in August and the school sent home a note about 1 – 2 months later saying she failed her eye exam (at the school). I took her back to Dr. Strong who re-​evaluated and insisted she was fine right then. The school wasn’t taking their time with her. She didn’t just prescribe glasses to make money off of us. The doctor said she didn’t need them.
Those of us in our family that have had glasses from them have always been happy. Once my husband ordered contacts online and needed the prescription. The person he talked to at the doctor’s office tried to get him to use them and even said they’d match the price.
We really like Dr. Strong and her office and highly recommend her to everyone.

If you want to get scammed then go here. They either have the most consistant incompetent staff, or they’re just downright scamming customers. Everyone in my family have had something go wrong with orders, and this last one, and I do mean last literally, would have pocketed them over 200.00 in addition to the insurance reimbursement for them. I’m quite sure this is happening to all the other customers, but most do not understand exactly what is right regarding an optical prescription, or specifics on lenses. The funny thing is when you KNOW it’s wrong, and they give you some ridiculous excuse to why it’s not wrong. For example: The progressive level of bifocal lenses I ordered were so low on the lenses, I had to hold my head up to read. They’ re excuse was, and I’m not joking here, «That’s how they’re suppose to be, and tilting your head up is natural». WHAT THE??? Really? Wait a minute; did I walk in here with an S on my forehead, or what? Were my eyes closed when you measured? Of course after they realized I wasn’t an idiot, they re-​measured the level, and replaced them. Four weeks later I might add. This is only 1 incident. So, I’m pretty sure you’re seeing the picture here, and if you don’t believe me, you will after your first order. I guarantee it!

My whole family went to Strong Vision Center when we lived in Cypress. We were very happy. The office is nice with state-​of-​the-​art equipment. They are kid friendly and did a wonderful job accommodating my special-​needs son. If we were to ever move back to the area, we would go to Strong Vision Center.