EmbroidMe

I don’t even want to give a star. I will NEVER recommend this place to anyone. I am in the business of customer service where my clients ask me places to go all the time. Worst customer service and communication I have ever received. A no go for me. Awful. I could go on, but I won’t.

DO NOT SHOP HERE! Worst customer service ever! Amber (red head) is very unfriendly and not helpful. We ordered our marathon relay team shirts here and had never ordered shirts before, so we were hoping for some friendly guidance, and were sorely disappointed. Amber has been extremely rude to everyone from our office that has stopped into the store, including our boss. She stopped helping us to assist other customers who walked in while we were there, she rolled her eyes repeatedly when asked questions, every question we asked was answered with «I don’t know». We will NEVER order anything from here again and caution anyone from wasting their time.

After a hellish ordeal trying to order a custom hat from Lids, I bought a blank hat and took it to EmbroidMe hoping they could do a very specific job in a short amount of time. Larry spent 30min helping me pick out the exact graphic, lettering and colors I wanted. His recommendations were super helpful and it was clear he knows what he’s talking about. He went above and beyond what I was hoping for at an incredibly reasonable price. I wish I would have taken it to them in the first place. I’ll definitely be back and highly recommend it to friends and family.

I’ve ordered shirts online before many times but decided to support my local businesses for a change. Well, «no good deed goes unpunished,» was the moral of my short visit to EmbroidMe near Mockingbird Station.
After waiting for half an hour to been seen, I explained to the embroidme rep what I needed and asked if I could have a sample ready in a week because if the sample was good my organization would place a large order. She said it was possible but when I tried to make revisions to the design they hastily created she, and the manager, tried to rush me into making a decision.
It got really weird when I politely asked to make a change to the design that I felt would make the shirt a better fit for my organization. Well, apparently I asked for Rome to be built in one day because I was immediately told no changes were possible.
When I asked why the changes couldn’t be made the embroidme rep became frustrated and kept pressing me to abandon my revision. (All of this happen within the span of 30 mins.) She was unable to answer my basic questions in an eloquent manner and repeatedly had to consult with the manger to muster new excuses that all sounded like things you would tell a two year old.
And I understand customer requests can get out of hand with these types of business who cater to custom designs, but seriously my design was very small and not complicated at all. It was three lines of text, no graphics or elaborate design.
The manager had to finally come talk to me in person because the rep was unable to explain why they were too lazy to edit my design. He basically said my request was impossible. (Not true, I had the shirt made with my design cheaper, faster and on time by a different company from San Antonio.)
I was shocked by his temperament and by the way he quickly lost his composure, which mainly was attributed to the incompetence of his employee, as he told me my design was «impossible.» It was total unacceptable behavior from a manager (he may of been the owner). At that moment I understood EmbroidMe really didn’t care for my «small business.» Who would of thought?! I thanked the manger for his business and politely walked out the store, forever.
I’ve never experienced such a level of unprofessionalism from a business who is dependent on local business. I don’t how this store has managed to stay in business after all the poor reviews on here. Save yourself the hassle and shop elsewhere these people think they are the only game in town.

Horrible experience! They abandoned helping me to help another customer that walked in after me. It also looks like a teenager’s room in there. So unprofessional in every way especially how I was treated.

I had them add my son’s name to his back pack and lunch box (both from pottery barn) and the backpack turned out ok, but the lunch box. they put the name right on top of a «batman» figure, so you can’t even see it. When we’d discussed it at the consult, the rep indicated it would be in the blank space RIGHT about the batman. I mean, couldn’t they have looked at that before monogramming? Very disappointed, will probably be buying a new lunch box and having pottery barn do the monogramming. And will definitely not be going here again.

Bad experience, you know when you pick up your dry cleaning, get home and there is something wrong? You call them and they deny that they did anything wrong? That is my experience. Have all your ducks in a row, count everything, twice, maybe even a third time. I will give them some credit in that they owned up to destroying two of the garments we were having embroidered but no comment like, we are not going to charge you for them. Also I had to follow up consistently to find out when the project would be complete. Customer service needs a lot of help. I won’t be back.

I found out the only nice person they have had working for them is no longer there, I can tell u I will not be returning to this place. The man that owns it should not be working directly with the customers or the machines. He is not a good business man or machine operator. My shirts turned out lopsided and uncentered. He had the worst attitude for a business owner. One would think if u want to keep business you would treat ur customers with some respect, but that man doesn’t careless. I do not recommend this place to anyone.

I just had my diaper bag monogrammed with EmbroidMe, and from start to finish, it was a wonderful experience! The owner was even one step ahead of me and prepared several font and size options for me to choose from, and gave me his opinion on what would look and fit best. We will definitely use EmbroidMe again for future needs, I HIGHLY recommend this locally-​owned and operated store!

I went in person with specifics with what I wanted. I was also interested in other promotional items. Was told that he would rather email the info to me because he was too busy to quote. Never received any information. I called back asking for the infrmation again. I was told that I would get a call back and I never heard back from them. There is too much competition to deal with people who don’t want to do business.

REALLY, THIS PLACE DOES NOT EVEN DESERVE A STAR!!! The person who answers the phone mumbles her name. I still don’t know if it’s Christina or Christiana, Chris whatever! She needs to take customer service classes and she has poor Phone etiquette!!! I ordered my scrubs OCTOBER 12!!! It was shipped on the 24^th and they sent me some stupid USPS notification showing that it was shipped but I can’t track the damn order! Mr. Larry Peterson the owner doesn’t care about my concerns or my issues. SAVE YOUR MONEY AND GO FIND ANOTHER PLACE! Bad business!!!