AT&T

AT&T Wireless, WOW! I switched to Verizon and they kept billing me for a number I was not event using… Customer service is so bad… transferred three times up the ladder and still they will not go off the script… Very sad so I had to pass this along. Gave them every opportunity to fix it and be fair. I would go with Verizon for sure. How do they train those people and the supervisors there… Disappointed with the level of customer service received from AT&T. Go elsewhere. Took me even a bit of work online to event know where the corporate office was.
Company Info:
(UPDATE: OK so I did just called the corporate office below after speaking to 4 other people of which 3 were supervisors so when i called the below number, a nice lady in billing took care of the outstanding bill which was nice but I will not get teh 1.5 hrs of my life back.)
Tel: 210−821−4105
ATT Inc
208 South Akard Street
Dallas, TX 75 202
United States
Randall L Stephenson Chairman/​Pres/​CEO
Rafael De La Vega «Ralph» Vice Chairman/CEO:Bus Solutions
John M Donovan Chief Strategy Ofcr/Pres:Tech & Ops
David S Huntley Chief Compliance Officer
John T Stankey CEO: At&T Entertainment

After having a multitude of problems with our uverse service over the last 9 months, I contacted them yet again yesterday. I have now been without service for 2 days and the expected time for service to be reinstated is yet to be determined. The 5^th customer service rep (3^rd supervisor) of the day told me to contact «The office of the president, Randall Stephenson, by certified mail.», if I had a problem.

I hate this company with a passion. Sometimes, I guess, you get what you pay for. Their deals are great. I just spent an hour speaking to what seemed like robots. I did not understand how AT&T has their cheapest international deal as $ 30 which includes streaming. Or they have pay per usage. I tried to explain to them that Verizon has a $ 7 international talk plan, hoping they could either match it or discount the $ 30. I explained to them my situation, I was transferred to 4 different people and in the end I was told no. I’m not sure why I kept getting transferred then. I then asked for a Corporate address so I could escalate the situation (they were not understanding my issue and that I have been a loyal customer for YEARS), and they gave me a bogus address. I know this because google provided me with the right address. They told me they got the address off my bill. I’m telling you, robots, apparently run that company. I hate AT&T with a passion.

This is for AT&T headquarters — in Dallas, TX. If I could give a negative star, I would.
AT&T continuously raises my rate. Even when they tell me I have a locked in rate for 12 months, they raise it before the 12 months. I call customer service and after being on hold (always on hold — one time up to 2 hours!), I was told there was nothing they could do. They said everyone’s rate was raised.
Every 12 months I call customer retention, because every 12 months when my contract ends, they double my rate. Yes — double my rate! Then I have to waste hours on hold trying to get to customer retention to try to get a better rate.
I can’t recommend AT&T at all. Their U-​verse is bad and their rates are worse!

Absolute criminals. In 2002 I had to pay over $ 300 to break a wireless phone contract because they purposely made sure the amount of data used surpassed the amount allowed by month. It’s obscene that this multi-​billion dollar corporation feeds off the heart of America. The phone they sold me was racking up data even when turned off. When taking the phone to their store to have staff correct the issue they said, «Something is running in the background.» They also claimed that the apps, which were installed by AT&T, could not be stopped or removed. As a result of this the data use was 11 gigs the first and only month even though I used the phone very little.
Now this corporation has taken over DirectTV, jacked up prices, and ruined it. Crooks that run corporations like this are receiving handouts from congress and the regular taxpayer is paying for those gifts on top of the elevated charges or various services. It’s aggravating as hell to witness big business lead the demise of our economy. It’s called oligarchy a la carte.

Rated them a 1 as there are no negative numbers. ATT would not allow me to buy a new phones and assign it to mu unlimited account. Paid my ETF of $ 430 on Friday 2−6−16. As of today Wednesday 2−10−16, the payment has not been processed and my devices are still locked. Funny my $$$$ came out of my account the minute I made the payment but ATT refuses to process it and unlock my devices. Let me go ATT.

Salesman Robert was very helpful to me with my purchases and account. Good customer service there.

I would rather cut off my arm than deal with this company– My latest/​ongoing issue– Bundled service! I am unfortunately stuck with Directv cable and Uverse internet. So– somehow when I transferred service my rep requested my service to be unbundled. Honestly, I cant figure out one bill– let alone 2 bills. I just paid directv and att cant «see» that money so they are threatening to turn my service off because of non pay– Now because I am behind they cant rebundle my service! I am having freakin panic attacks because some rep messed up my order! ANYBODY out there possibly help? I keep getting transferred to some line that never answers or somehow accidentally disconnected. I wish there was a law against service this bad!

My wife dropped her iphone 5 recently. The screen is now cracked and some of the functionality of the phone seems to work on its own without her touching any buttons. I have insurance on the phone so I filed a claim to have it replaced.
The AT&T insurance agency informed me that the color yellow is now in stock but the white iphones would be available if I wait 3 business days. I told the insurance representative that yellow will not make my wife happy. I will wait and have the white iphone 5 sent to me.
The phone came 3 days later as schedule but to my surprise the phone that was delivered was yellow. I followed up with an new insurance representative and she told me the that per my contract, color is not guaranteed on replacements so I have to keep the yellow. My wife hates it. I asked if I could go to a local AT&T retail store and ask for a white iphone 5 there and exchange it, the insurance representative said no because they are different companies.
Here is what I don’t understand:
— Why wasn’t I notified that I would receive the yellow instead of what I ordered? There was no explanation, no apology that they were out of stock, there was no communication whatsoever.
— I have been with AT&T for over 20 years and the only reason why I consider staying is that I am grandfathered in on their unlimited data plan. Their rates are at a premium when I compare them to the other major phone providers.
— I am paying over $ 2,000 a year in phone services but when I want to get the phone replaced (that I pay monthly insurance and a deductible for) I should expect that I get the phone that I want.
— AT&T seems to separate themselves from their insurance agency but in truth I came to AT&T for their services and customer support. They have failed because they partnered with an insurance agency that does not look out for their customer and does nothing to make sure their customers are taken care of.
Listen, in the big picture this is a small issue but don’t you think for all the money I am spending yearly that I should be able to get the phone I requested? Don’t join AT&T if you need to file a claim with your phone. The insurance partner of AT&T does not care that you have to tell your wife she has to use an ugly yellow phone.

Christmas Eve ready to buy a phone. 8 people standing around doing nothing. No greeting. Talked to 3 rude people and had to deal with one of them
Not even thank you for spending $ 600! Forget a Merry Christmas
Sad

Steer clear! I have been with ATT for 20 years and just learned they have been stealing from me via auto bill to a cc for the past five years, netting over 7000 dollars from me. I called and they admitted the line had been cancelled (or at least requested to be cancelled), yet they did not cancel it. They stopped sending statements but the charges continued to bill.
I have four accounts with them for various products and services so we believed the charge was for that.
It was not. I spent 2 hours on the phone with 5 representatives who all admitted culpability on ATT’s part, apologized, but no one could do anything. The last representative stated a supervisor would call back but, no one did. Shocker.
Do yourself a favor stay away from companies that bill you for services they aren’t actually providing.

If I could give zero stars I would! I have been a loyal customer with AT&T for 10 years my phone bill for three lines never less then $ 300. 350 unlimited data on one phone. I called customer service asked if I could switch the due date since my company only pays the 1^st and the 15 of month. 1^st of month all bills due 15 I can
problem well the first bill on the 15 quadruple needless to say. I only paid the past due amount! Called customer service to get an extension was told no. So they rather loose a 10 year old customer then work with them. This morning at six on the dot my service was cancelled
So now I had to dig into my rent – food money for the rest of the pay period to pay them off.
Not only that it took 4 hours and 20 calls to 611 which was only phone I could dial from my phone horrible
Service. And I have to pay 40 dollar to reinstate service
RIPPPP OFFF

I want to clarify the 5 stars, this post is for one employee, Ed Churchill, Okay we have been told for Months and Months we cant get Uverse, its not available where you live, over and over, dozens of times, well then we talk to a field tech and he says «yes you can get it, here is the cable» today finally was the day… I waited for the excuse of «well you see…» it never materialized, instead the Field Tech Ed Churchill here in Granbury, Texas did the most professional job I have ever seen, fixed the cables from the time before and within a very short time we had 20x faster internet than before (we had 1Mbps) so Ed has renewed my hope in your company, your customer service should take a lesson from Ed, that would be «find the YES» don’t be so quick to says it can’t be done, don’t take the easy way out, you’ll find that it may make a difference, it day to me today, and twice your Social Media Specialists said the same thing to me, «sir it’s because of Loop Technology» or «sir it’s available yet in your area» …the Cable has been here for two years. so many thanks to Ed for the job he did today, you guys in the office might want to invite him to speak for you on Mission Accomplishment.

The challenge with reviewing AT&T is that the people that typically hate the company review the company. A lot of the good experiences tend to go unnoticed.
I frequently stop by to by accessories and other services from AT&T. The team there always try’s to help out. Sometimes they get busy but it’s all part of the game. I don’t mind waiting as long as they treat me with respect, which they do.
My cell service is great and I’ve loved all the stuff that I’ve gotten from the company. Prices are high but I’m paying for a quality service that I won’t lose on my drive to Austin or Houston.

This company needs Jesus, man. My experiences chatting with their customer service representatives have been so agonizingly horrible that I think my human rights have been somehow deeply violated. At the very least, the Geneva Conventions’ Torture Of POWs section should be updated, ASAP.
For three plus hours, today, I tried speaking to someone at AT&T about a $ 190 charge for a phone service that doesn’t exist. And in that time, the Dallas-​based company has impressively done the following:
1) Transferred me ten times. (No one seems to know how to resolve problems, I guess.)
2) Hung up on me four times. (Insert despair emojicon.)
3) Allowed me to question what I did in my past life to deserve this kind of abuse.
4) Encouraged me to think about plunging a pair of chopsticks through one of my eyes. (I’m Asian, and that’s why I have chopsticks.)
Oh, and I forgot that my girlfriend actually started this three-​hour marathon, but lost her mind midway through and then gave the phone to me. Why? Well, she started crying in frustration. And for a person that serves as a resident OBGYN physician at a major hospital in Atlanta, Georgia that has seen horrific things like stillborn babies and pregnant women on crack, it takes a lot (and I mean a lot) to break her spirit. But you know what? AT&T’s customer service rang the bell and made Niagara Falls come out of her face. Bravo.
If you don’t get the point by now, let me finish with this:
I would rather «walk» across an entire football field covered in flaming glass and battery acid — with my face — than deal with another AT&T representative.
The only compensation that an AT&T rep offered to us — prior to hanging up the phone — was $ 20 off the $ 190 for the service we supposedly owe. How many times do I have to state that we don’t use this service? Helloooooo, AT&T.
For the love of God, AT&T, please stop transferring and hanging up on us.

After being almost 10 years with AT&T and being loyal customers to them, we are going to change our mobile provider due to super high ridiculous charges we are paying ¼ of our income to AT&T, and when we call after long time waiting to talk to customer service (mostly unprofessional and rude) to complain there is absolutely nothing they can do for us, maybe us and other people had given them so much business that they don’t care about us anymore and keep raising up the charges and there is no curtesy credit on our account! Well when us and other complainer start switching to other competition they will learn a bigger lesson! We must be united and boycott them!

I have come here pretty often to switch over to ATT and get various things for my iPhone. There have been some occasions where I have to wait a little longer because they are busy but my visits have always been pleasant. If you need a screen protector placed on, ask for Joseph. He is really good with those.
The store is inside the ATT building with the door facing Commerce St but is pretty noticeable. The inside is very clean and modern. If you walk into the lobby there’s a giant statue of «Golden Boy.» Pete, at the front desk can tell you all about the history of it and all the places that it’s been.

How do we in this country stand for abuse? Monopoly is the answer. I am still on hold with this office for the past hour… I’ve been sent from one person to another (mostly unskilled and unintelligent staff here in the US) and then some how accidentally or purposely (after being told that I needed an account supervisor) I was sent to offshore offices where people can’t even help you because they can’t even speak English.
Why must I stand this ridicule and lack of care? I have no choice. I am a business owner and have an account with At and T for the past 6 years (never late or missed a payment) after 6 years of service and payments they are charging me a ridiculous rate for a basic business landline and a crappy U verse (a huge mess of saving money and total fraud) I am being charged more than what I started paying when i started with them.
I told the last guy on the phone i was having a heart attack and can’t deal with this any more and hung up.
I will definitely find an alternative choice maybe a cel phone number and square for running cards as this is the only reason i have a business telephone.
I suggest as much as possible stay away from this company! Save yourselves!
At and t is by far the worst in the business.
We need to do a documentary on these guys or get Michael Moore interested. This shady corporation must be exposed!

This is their corporate office so I’m leaving a review here.
AT&T is just a scummy service — I think everyone knows, I won’t even go into their shady business practices and the like. I have to have a phone line to get DSL service and the only phone service I can get in my area IS AT&T so I have the basic, minimal phone line just to get DSL (with another company). I don’t use the phone, I pay as little as I can (until they sneak in the scam charges every six months) and I want to have as little to do with this scummy company as I have to.
They just refuse to stop sending me AT&T garbage mail. I call at least once a month. I’ve been calling for years. «Please take me off your mailing lists.»
«Yes sir, you’re now off.»
They’re actually playing tetris on the computer as they pretend to take me off their list. They won’t remove people off their scum lists because they know better and they’re sure that at some point, it may be the 100^th garbage mail, it may be the 1000^th, but you’ll take whatever scam offer they’re throwing at you.
I wish I could count how many AT&T employees literally lied to me and told me I was removed from their lists.
I am now collecting every single upper corporate manager at AT&T’s email and snail mail address. Every piece of garbage mail I get from AT&T, I’m sending mail to these scumbags. Let them know how their company is being run. Let’s see how they like it.

I have a business première account with AT&T Mobility and I have now been on the phone for over an hour and been hung up on SEVEN times now (the automated machine says they’re experiencing technical difficulties and hangs up on you).
They sent me an email saying I needed to confirm a pre-​order and the e-​mail has a link that doesn’t work and a phone number that routes you to «Shortel Conferencing Center.»
AT&T has the worst phone system in the universe. You’re constantly being routed around from place to place — for instance I went from the automated lady saying my order was «in process» to being transferred to «device activations» in one quick swift nothing. Every time I get hung up on it’s another 10 – 15 minutes on hold waiting for a customer service agent. When it comes to customer service AT&T is quickly becoming the new Sprint and God forbid you are a regular-​old-​consumer. If they’re wiling to treat enterprise accounts this way and they pay un-​Godly amounts more than consumers do, I can’t imagine what it’s like for regular everyday customers.