Babies R Us

Called three times and no one answered the phone! Actually I take that back the first time I called someone picked up and immediately hung up… called back twice and no answer. Buy Buy Baby here I come!

I can’t deal with horrible service. Especially not at 37 weeks of pregnancy. One of the employees told me I can’t order the crib online to be sent to the store bc it’s not available at their distribution center but I can pay for surcharges of 50 $ to be shipped to my house. which makes absolutely no sense, so I asked her to ask another employee which finally clarified that it can be sent to the store at no charge.
If an employee works the furniture/​crib department, I expect them to know what promotions are going on and exactly what 10% off furniture $ 299 and up means. I had shopped the week prior at another location that said it meant 10% off each furniture item, not the total purchase. This lady argued with me that it’s off the purchase bc we can’t use the same coupon for each item, and I told her to please double check with her manager. Behold– I was right, but she didn’t apologize for arguing, she rudely stated «I had to verify it mam» when I said jokingly «yea I didn’t think the promotion would change because they told me it’s going on til the end of the month».
I then made the mistake of asking her to calculate what the total amount would be. she couldn’t even do math using a calculator. She didn’t accurately calculate it and by then I just wanted to go home.
Bad customer service overall, and this seems to be true at a lot of babies r us. maybe they need to better train their employees.
*update*
Went back (despite not really wanting to, they had the best deal on baby furniture.), and ask one of the associates to help us along with his manager after we explained to them how bad our experience was. They were very nice and explained everything they were doing/​charging and took their time making sure our order was accurate. This definitely made up for our experience previously, thank you!

My recommendation for all moms out there is to just shop online at Babies R Us, Target, or BabyEarth. It’s like the products offered on their online stores are completely different from the products offered at the physical locations. The selection is MUCH better online than in the stores and you will get zero customer service at either place. Honestly the best online store I’ve seen so far is BabyEarth, although it’s slightly more expensive, but it’s because they offer better products. Trust me. Don’t bother going into Babies R Us or Target. You’ll leave feeling stressed and annoyed.

As a single gal without a child, this review is based solely on my recent experience shopping for a baby-​shower gift. As those of you childless folks who’ve had to shop for baby items off a shower registry may know, shopping for baby items can be hell. Looking at pages of unrecognizable items off a registry, trying to match SKU numbers from items in the registry with the items that took you eons to find… it can suck the life out of you. So imagine my delight with the easy process here…
The expecting mother had registered with Babies R Us. Being the lazy shopper I am, I immediately went online to the Babies R Us website and located the expecting mother’s registry. I was able to select and pay for a number of the items with my mouse, and arrange for pickup at the store. Within an hour or so, I received an email confirming that my order was ready for pickup. I went to the store on my lunch break, asked for my items at guest services, and had my order in my hands within 5 minutes. The most painless baby-​shower shopping experience ever!!!
I would give the store 5 stars, but had to take away a star because I’ve actually never shopped here. And God willing, it’ll hopefully stay that way. So for you expecting mothers, if you love your friends at all, please register at Babies R Us! They’ll love you for it.

In general I refuse to shop at Babies R Us based on horrible experiences at several of their stores. If I had to shop at one, I would say this location is actually the cleanest.
The customer service is just appalling and it’s just plain sad that people are basically trapped into shopping at a place like this b/​c they might be the only place to carry something (but good luck finding it in the store or finding someone to actually help you).

Nope, sorry. I’m a new mom-​to-​be and we originally came in looking for a glider. For a store so enormous in size (indeed this is even one of their «superstores,») they just don’t have the variety I saw at Buy Buy Baby. Prices all seemed comparable, so we left and went back to BBB. (I mean, I’m not a huge fan of either especially, but sometimes you need a mega baby store.) No one was especially helpful either – no one even spoke to us. I didn’t see a huge reason to shop here instead. (Actually that’s not quite true. There is an ENORMOUS wine store next door.)

Literally, I can’t.
I ordered a gift online to pick up in store since I was in a hurry. I waited 20 minutes for them to bring the gift up to me. Guess what? I could have picked it out in the store, paid for it and gift wrapped it in less time than 20 minutes. Did I mention they don’t gift wrap?
Every question asked of the employees seems like a complete surprise to them, like they have never been asked this question before, though they seem fairly standard to me. An example: what’s your registry discount policy? Seems fairly standard to me…
There are always multiple employees but no one can ever help you or speed up the process. Literally the next friend of mine that registers there isnt getting a gift from me. Not kidding.
Also I parked in expectant mother parking. I dare someone that works there to tell me I cant park there because I am not expecting. That seems like it would be a fun conversation. Maybe if they didnt have 20 expectant mother parking spots there, I could park somewhere else. Here’s a great idea. Why dont you have a «I dont have kids and am just buying something for my friend who is pregnant and I would like to get in and out as quickly as possible so that a) I wont have to deal with the screaming kids in there and b) so I dont start crying thinking about my barren womb» parking spot.
I cant. Never. Again.

Melissa was very helpful and even found us a 20% off coupon for a baby shower gift. Excellent service :-)

This is the Babies R Us that is right by my house. And let’s just say I’d drive 100 miles away just to avoid it! When you need help you almost have to go on a magical hunting expedition to find someone. If you have a good imagination you can pretend you’re playing ‘Where’s Waldo?’. There isn’t enough people in this store, and that’s not the only issue. The people that ARE there are uneducated on their products, where to find them, and even what you can do on their website. When I went in there before I had my child I was asking a young lady about the breast feeding stuff they had there. She looked at me and smiled like I said the word fart to a 4 year old boy. Way to be mature honey. Also, it STILL amazes me that they have 10 registers and only 1 cashier every time I go there. With the holidays coming up, I will not go near this store. And I’d advise you to never go if you like Babies R Us. It will negatively impact you.

I am giving this store 2 stars ONLY because they REALLY need staff. We go to this location often because it is the closest around, but I just hate waiting in a long, loooong line to checkout. I have numerous times, just laid my items down and left because there was 1 cashier open in the middle of a Saturday. Just insane. Can someone PLEASE figure out a way to schedule the employees at this location. Pretty Please?

Wow. We spent quite some time in this Babies R Us today picking up some some last minute-​ish baby stuf f — 7 weeks to go!
The stuff was RIDICULOUS. Loud, inappropriate and just constantly goofing around. We were shocked and annoyed by the staff acting like complete children. There wasn’t a single employee on the floor that I would have gone to with any questions. I don’t love the layout of this store and the same product can be found in several places and some products you’d expect to find aren’t there. Their babyganics line was a wreck — some of the bottles were short on bodywash, etc. and many were incredibly sticky with leaking product.
I really wish they had more cloth diaper options. They only carry gDiapers in the store which is unfortunate. Would like to see some of the Flips brands.
We’ll be heading to a different Babies R Us next time.

My niece turns 1 this year so I went to check out some gift options here and got immediately overwhelmed: cute dresses, swimsuits, educational toys, jogger strollers etc.
Has a decent selection but the quality of some things, like the clothes, may be a bit junky.

Shopping for the impending baby, Buck Nekkid Ellis. Yep, that’s what they’re naming him. And they registered at Babies R Us and Target. The Target list is already devoid of unpurchased items so I’m online looking for a suitable gift for the also impending baby shower at Babies R Us’s website. It’s a challenge to find just the right thing – but there it was – Winnie the Pooh bathtub.
Add to cart for in-​store pick up. Awesome. I did this a few more times, until I had a nifty gifty. And all I had to do was print off the email and drop by the store before 9 p.m., and BOOM, baby Buck will be swimming in a giant Pooh head in no time.
Good thing I went a little early. DO NOT add to cart for in-​store pick up. It is the biggest pain in the butt evah – next to childbirth. First of all, you WILL stand in line at the register because that may house the only person you see. Second, they cannot help you. They will page a manager to come to the customer service area. Third, they cannot help you. They will, in turn, page the guy in the back to bring your purchase to the front. Note, he will bring the wrong item on the first attempt.
I asked the manager why this was not easier. It’s paid for. I have the receipt. Sam’s does it weekly with my work’s refreshment order. She told me it’s easier to come in the store and pick things out.
Plus…stuff there is way over priced, that’s why everything on the Target list was already spoken for.
Either way, I hope baby Buck enjoys his giant Pooh head bathtub.

Babies R Us has terrible customer service and surprisingly bad selection (especially considering its size).
Although we have so far avoided Babies R Us, we had a coupon for 20% off and were looking to purchase a $ 300 crib mattress. First, I went online to be sure they carried the mattress we wanted (they did). Then, since I was planing a trip there already, I checked to see if they carried a diaper bin that we’d received two of the day before. They did, so I decided to just return it there and use the credit for the mattress.
When I brought the diaper bin to the customer service and explained that we’d received two at our shower, she asked if we had a gift receipt or if we were registered there. I told her that we did not and were not. Then, she asked if we had the phone number of the person who had purchased it. The phone number of the person who purchased it?! Really?! Even I did have it, I wouldn’t have given it to her. She said she couldn’t process a return without proof of purchase. «Not even for a store credit?» I asked? Nope… they wouldn’t help me at all.
I was angered by their lack of service but decided that my frustration wasn’t worth the extra $ 60 it would cost to purchase the mattress elsewhere, so I returned the diaper bin to the car and came back inside to find the mattress. I found the mattress section, but they didn’t have any Naturepedic mattresses? I went to the service desk in the furniture section and asked about them, but she says that they don’t carry Naturepedic mattresses in the store, only online. The coupon, however, is only good in store. GRRRR!!!
We also needed a car seat, which is also relatively expensive, so I decided to look for that. The car seat we planned to purchase was the one rated #1 by Consumer Reports, so it’s a very popular model/​brand. They didn’t stock it like a popular brand, though; the only color they had in the store was orange. I asked if there might be more somewhere else; she told me to look online.
Although I was frustrated that I couldn’t use my coupon, I guess I’m kinda happy that they didn’t get any of my money; I really don’t want to give them my support.