Barbeques Galore

My wife purchased an $ 8 lighter for me as a Christmas gift. The second time I used it the end fell off. Typical Chinese garbage. When my wife tried to return the item on her lunch break she was told that since BBQ Galore didn’t actually make the lighter that they couldn’t stand behind the product. No refund, exchange or credit. She was instructed by the sales associate, Jerry Edwards that she could go online and request a refund from the manufacture. When my wife asked if the store manager could confirm this ABSURD policy, Jerry went to the back office to speak to the manager and then he returned stating that the manager backed this ABSURD policy. Totally frustrated, my wife left. I then contacted the regional manager only to find out this is not the policy and that Jerry Edwards never really spoke with the store manager. Both managers said and did all the right things to apologize for his behavior and total lack of customer service skills. I do not know if Mr Edwards lies to all the customers or just the females. All over an $ 8 lighter. It is time he retires. Good luck if you have the misfortune of having him wait on you. Particularly if you are a female.

If you are buying a big green egg, I would go to Eilliots Hardware. My experience with BBQ Galore has been less than optimal. The plate setter on my egg cracked, so I stopped by the store and they took a picture or two, and said they would let me know whether it would be covered. After 3 weeks of waiting and hearing nothing, i called in and was told they were still waiting. 2 more months and no word, so I called again and the store had been closed. They give me the number for Lewisville store and tell me to speak with someone there. I call and leave a message there and ask for a return call, but nothing. I am done with this place.

I went and bought a big green egg there about six weeks ago. The salesfellow knew everything about the big green egg – not from just reading it but from actually using it himself. Like a bag of jumbo lump charcoal, I was fired up.
But the egg was on back order, so they told me it would be a few weeks. It ended up taking about six weeks, which was fine by me because no one made me any promises about when it would show up. No complaints. But they INSISTED on delivering it out to my house for free, which is a huge bonus because that sucker weighs about two hundred pounds. The two guys who dropped it off were really friendly and wanted to talk about how great the big green egg is. What I took from this is that the salesdudes at BBQs Galore truly do love what they sell.