Caliber Collision

Thanks to a random car’s tire blowout on I-​35 two months ago, the hood and bumper of my Audi was badly damaged. Thankfully, I have Geico insurance— which I love. Geico had me get my vehicle evaluated by one of their adjusters, Andy, at this Caliber Collision location. At first, I was hesitant to come here because I already have a body shop that I prefer to use for repairs. However Andy, did a good job assessing the damage at this location so I opted to get my repairs done here. Geico got me rental (that they set up) for me while my car was getting repaired. It was a big plus that Caliber has an Enterprise Car Rental in their building.
The repair itself was done well. No complaints on the quality of work. They even cleaned the car for me once it was returned and turned off my tire pressure alert (after checking the tires of course– which were fine). My only real issue was the Caliber Collision customer service (outside of my Geico adjuster and the body repair staff who did a good job). First concern was that they didn’t return phone calls. I had to call repeated times to get an appointment booked, even though they assured me that they would call back when the person I needed to talk to was available. Secondly, the manager (I forgot her name) was horribly incompetent. Even though I had already gotten my car evaluated by their in-​house Geico adjuster, I returned on the drop-​off date and she insisted that I somehow become a car expert and again assess the damage and repairs that needed to be done. I directed her to the Geico report that she had on file, and she was still extremely pushy about the matter. Frustrated, I finally had to get another manager and Andy (the adjuster) to come out and speak to her– to ensure that I did not miss any damage a second time around. My fear was that I would miss something while evaluating the car myself, and that she would say that it was never pointed out to her during this discussion. Caliber Collision really needs to improve this process and this person’s communication skills. Other than that, it was a decent experience. 3.5 stars (I rounded it up to 4 because of the repair quality and speediness.)

Caliber Collisions was excellent. They made an appointment for me fast to get my car in, they called every day to update me on my car repair progress AND they cleaned and vacuumed my car when it was done and the repairs were phenomenal.

This place is awesome! Quick repairs and friendly, knowledgable staff. There’s also car rental available on site. Beau did my repair which consisted of a scratch on the back left corner of the bumper from another driver. He went through and fixed other scratches unrelated to that accident and now my entire bumper (on a 6 year old car) is flawless and all in two days! Would highly recommend this shop for any car repair.

The quality of their work is not good at all. My vehicle was redone a couple of times. They eventually said that they wouldn’t do anything further to correct the problem. Allstate eventually agreed to pay another shop to redo the work. It looks great now.

Caliber collision is a pretty convenient place. Getting my car repaired here was as painless as I could reasonably hope for. Was scheduled an appointment here with my insurance company to get an estimate on repairs and was told I could choose any where to get my car fixed.
I decided to get the work done at Caliber Collision because it was close to home, they appeared well coordinated with my insurance company and enterprise is located in one of the rooms making my car rental which was coordinated with my insurance company seamless.
The three of them being under the same roof made the repair process easier to bear when it took 1 extra day to fix my car all of the paperwork was coordinated so that the extra day of car rental was taken care of behind the scenes.
Car came back looking great with Randy being a very kind and devoted service manager for my repairs. Knowing the level of professionalism, quality of care, and convenience of having a one-​stop shopping experience I would say Caliber is the place to go.

Awesome service! Very easy to work with and very professional.
Aubrey at the front desk is super friendly and helpful. Billy was awesome in going over the repairs done on my car and he even opened my door for me as I was leaving. Even the manager at the store came by to make sure I was doing okay when I was waiting on my rental car.
I rarely had to wait more than 5 minutes for someone and I was provided an update 4 hours after dropping my car off and got the repairs done that same day!
I will definitely be recommending this place to all my friends!

I literally just moved to Los Angeles yesterday and had a freak accident on my first day here. I came to Caliber Collision by strong recommendation, and am SO happy that I did! Their service was fast, honest and more than reasonably priced. Arthur was my service advisor, and he was such a pleasure to work with. I know where I’ll be going to from now on and who I’ll be working with in my future automotive needs! Thank you so much Arthur!!!

No one wants to be here, especially for repairs on a little fender bender! But in the end Caliber came through and I am very pleased with the results and service.
Brought my car here after my very very recently purchased Nissan Rogue got scraped. It wasn’t bad, but it was pretty heart breaking after only having had my awesome, feature-​loaded bae for such a short time! The Geico claims adjuster is on-​site, as is the rental car place, so it was nice only needing to go to one place for everything.
I was so excited to get the call that it was ready only 2 days (well…really about a day and a half) after dropping it off, but when I stopped to take a look at the new paint job on my front bumper there were still some scratches. My heart kind of sank a little. :(
I pointed it out to someone in the shop, and they tried to buff it out but it was still there. They were super faint scratches but I still have a lot of payments left on this car! :(Adam, the manager, came out and took a look and went as far as to shine an infrared light on the spot to see the scratches. Like most women, I HATE getting my car worked on because so many shops will be dismissive of your concerns. (Sorry, but it’s true.) Adam was awesome and addressed my concerns immediately, and let me know that he saw them too under the infrared light even though I thought for sure the whole shop thought I was nuts and pointing out invisible scratches. They took care of it and now my front bumper looks as good as new!

Maybe this is my fault because I just HAD to buy a special edition Scion. I couldn’t have just settled with a standard, normal, regular ol’ Scion. Maybe if I did, then it wouldn’t have taken these guys 4 months to just get my damn special silver side mirror caps.
4 months…
The beauty products I buy directly from Japan don’t even take that long to get here!
But nnnooooooo, it was always:
«Oh yeah, I’ll give you a call tomorrow, they’re scheduled to be in by then.»
– Call them a few days later
«Oh sorry, they were back ordered.»
– More days passed and I call them back…
«You know, I opened the box and they were the wrong color»!
– Yeah okay you suspicious piece of…
«We ordered some new ones and the tabs were broken on them! Sorry you had to drive over here.» (Except you told me yesterday I was all good to go)
How did I even get here in the first place? They replaced my broken door and after painting was complete, they noticed that the driver’s mirror cap was a different color than the passenger’s cap. It was great up until that point. I had frequent text updates and calls. Everyone I spoke to was incredibly nice. I was quite pleased with everything until something as small as stupid mirror caps stretched out for months. I’m not sure what Pat Baby had to say to these folks in order for me to finally get them today, but I’m glad I was not on the receiving end.
So, if you actually like your car and are crazy anal about it like me, get your repairs done elsewhere. If you drive some Joe Blow car that’s 10 years old and has absolutely nothing special about it, come to Caliber Collision.

Very excellent customer service. Chad was on vacation and they had Mike to help out with the repairs of my bmw. They did a great job and looks excellent. Will continue to use caliber.

Awesome job. Quick turnaround. Ask for Billy — he was extremely knowledgeable and always there when I had questions. Reliability is key for stuff like this and I highly recommend him and the crew at Caliber 100%.

Don’t take you car here, there customer service is crap, if they call you and need something they don’t bother leaving a message, I went in to schedule an appt to have work done, dropped my car off the night before as explained, I call later that day to see if the work was done and was advised I needed to fill out a work authorization. Why was this not done when I scheduled the appt? So yeah customer service is horrible.

Allen Miller and Caliber Collision did a terrific job repairing a fender-​bender on a new car. Excellent skills and great communication and customer service. Couldn’t rate them more highly.

I was in a hurry to get to an appointment and called the center to see if they could get my car ready. They made it a mission to get me out of there on time. When I pulled up they had my paperwork ready to go and my car up front. They helped me move my stuff over from my rental and got me checked out with my repaired car in less than 5 minutes. I am very happy with my service there. Thank you!

My car had damage to most of the hood and grill of the car. They told me it would take 2 weeks to fix. It only took 6 days to fix and they did a good job on the car. I took my other car to get the small dent out on Saturday and it was finished today. I would recommend caliber collision because they are really fast at getting your car fixed. I used to go to service king but they were really slow to fix my car.

Within the first two months of my arrival in Dallas, a driver decided to back into me in a parking lot. While I don’t have State Farm, the other driver did and they covered my damages 100%. I picked Caliber Collision as my State Farm Select Service Repair Facility after the first facility I picked failed to meet my expectations. All I can say is that Caliber Collision did the opposite; they exceeded way beyond my expectations. All I had to do was contact Chad, their State Farm rep, and he handled the rest. I dropped my car off on Monday and they had it ready by Wednesday afternoon and it looked brand new!
I told Chad I couldn’t talk on the phone much and that email was the best way to reach me and he did just that, keeping me informed of the process step-​by-​step. The employees at Caliber are some of the nicest and friendliest people I have ever met, from the moment you walk in to when they hand you your keys back. I would definitely recommend this facility to a friend!

The staff here are very friendly and quick to help out. I appreciated the update on how my car was doing and when it would be finished. Not sure if it was State Farm or what but I was supposed to get a rental but they didn’t set it up for me like they said they would. The process was relatively painless. They did have to cart me over to another car place to pick up my rental though.
There were a couple scratches they missed on my door handle but the man showing me to my car was quick to address these. Other than that, they did a great job of fixing up the damages.
I was very happy that they also washed my car and detailed. I’d give this place 4 stars but I was really disappointed that the detailing made my car look dirtier than before as it was obviously rushed and their vacuum or whatever scuffed the inside passenger door near the window. When I got home, I had to re-​wipe down the interior with Turtle Wax.

Took my two-​month old (aka brand new) SUV with rear bumper damage to Caliber after my insurance company, Geico, highly recommended it. While I had the option of taking it to my dealer, Geico encouraged me to use Caliber because it would likely be done faster and just as well.
As it turns out, my SUV was ready for pick up in about 3 – 4 days after dropping it off. however, when I inspected the paint I noticed a difference between the original paint and the new paint. I brought it to my adjuster’s attention and he talked to Caliber to take the car back in. I didn’t mind waiting longer as long as the paint matched or was unnoticeable. It was somewhat concerning that the paint difference was noticeable yet they had it parked out front ready for me to drive off in.
A few more days later, I received a call that my SUV was ready for pick up. Good news – the paint job was way better on the rear bumper. It matched the original paint very well.
Overall, the main issue was addressed and my car was restored… but there was another pain point because that my car was dirty when I got in. There was white dust inside as well as white footprints/​dirt all over the floor mats that were pretty clean when I turned over the car. I just think they need to pay more attention to detail.
Caliber’s representatives are extremely customer service oriented, but the words don’t matter if I have to come back twice and the car isn’t clean or at least in the same condition that I turned it over in. I had to clean the interior of my car myself just so I didn’t have to drive back for a THIRD time.

This isn’t where I’d prefer to spend a Thursday during my lunch hour — after all, it means your car is at least somewhat banged up — but the people were courteous, professional and respectful. They also have an Enterprise rental center onsite and individual reps for many car insurance carriers.
Many of the area dealerships also use location of Caliber as their body shop of choice so I know if the «car guys» use this shop, I can feel better using it too.

I visited for a session with my GEICO adjuster and the service was swift and painless taking less than an hour total. This location in addition to completing auto body work, also serves as the Dallas hub for several different auto insurance company adjusters — a clever idea leveraging synergy of both functions in one location. The front desk staff were polite, asked if I needed a refreshment and had comfortable seating available while I waited.
So happens I was here back in July too courtesy of the ‘Great Dallas Hail Storm’. That visit was more chock-​a-​block with a large volume of people seeking service. However, even then they did very well to open an expanded waiting area, provide comfortable seating and table options and maintained excellent communications with clients to ensure timely service and well managed expectations.
Hope you never need them, but if you do, its a great place to get the auto claim insurance process started.