Design Within Reach

Awesome store. Beautiful products… yes they are expensive but they are iconic pieces and investing in something from here will get you something you will have forever. Buy one thing from here and you will get the bug to save your money and wait until you can afford something else. You will NOT be sorry. Talk to Phil. he is great and very helpful.

Online Shopping Experience: I ordered $ 4500 worth of shelves from DWR over a month ago. Firstly, I received no estimate about when I can expect the shelves to be delivered. Two weeks go by and I call them. All of a sudden they have the shelves and they’ll be here the next day. They did arrive the next day. Unfortunately only two out of three arrived. It took me over two hours to explain to the DWR that the third shelf was missing. They didn’t know how their furniture was packed, so they were totally confused. It was like no one had ever ordered from them before. After they realized their mistake they scheduled the third shelf to be delivered.
The delivery guy just called me to ask if I could meet him at a grocery store and we could put the furniture in my car because he was worried the trees in my area might be too low. I think my silence said it all. This is a IKEA-​type company posing as an expensive furniture provider. I spent a lot of money on delivery and they failed me twice. My time and money has been totally wasted.
Buy their furniture and you’ll understand the ikea part. It’s really heavy junk.

I came in here yesterday to browse for a coffee table. I decided to walk throughout the store and check out what else they had for «show».
The furniture is very nice and seems well built. A lot of the pieces have something original or unique about them. And the staff was very friendly. They greeted me when I walked in, walked out and asked if I needed help when deciding.
I think the price point is a little high. It’s a little frightening to me to have furniture marked up so high, when I just ate a hotdog at the joint next door…

I receive their catalog and went in to see a few items in person. The sales people are nice.

I would not recommend buying DWR own Cross collection. Bad quality and short warranty period. We purchased Cross table 6 years ago for our kitchen. It was sitting in one place since delivery service assembled the piece. One day one leg broke at the seam of X-​shape by itself. I immediately reached out to DWR for help and the referred me to furniture repair company since warranty was expired. I called the number and after sending requested pictures was informed that the table was not repairable. It was a known design flaw at the time of purchase and the company redesigned the BSA since then. Well, nobody send us a recall when warranty was valid. I called the store back and after two weeks of negotiations was told that we could purchase a new base for $ 1000 vs. $ 3,500 we had paid for the table. We gladly agreed and paid. We have not heard back for 4 weeks and then finally (in about 6 weeks), I got a voicemail from our sales person Alexa that they could Not replace the base and, by the way, it was her last day with the company. I was very upset and escalated to the store manager. David was nice and promised to find a way to help us. After two weeks of silence, he came back with an offer of 15% discount on a new table. Are you serious? Do you really expect customers to spend $ 3.5K (plus tax and delivery) on a bad quality kitchen table every 6 years. We were able to find furniture repair guy in antique place in Dallas Design district. He fixed the table and said that he never saw such a bad design. Table was assembled with wrong type of screws (not wood). One screw was defective (no treads) and another was missing completely from day one (no hole in the base) that caused instability and breakage in the leg. We were happy to buy American made furniture after being Ligne Roset and Smink customers for years. Well, we made a mistake hoping for the sane quality and service from DWR.

I don’t have to tell you guys DWR has some amazing furniture. While Christmas shopping, my friend and I popped in to look for a new couch for her place and was pretty surprised with how affordable the couches were. (of course the leather option doubled the price tag) The staff was very helpful and attentive and showed us all the many options for ONE couch! I dont remember her name but she was great. and even told us to come back in January because they were going to have a 20% off sale! Def. will be back!

I am such a dork. I have been buying from these people professionally for years and I just realized that we have one here in town. A little pricey for my own income level, they offer a large selection so just keep your eyes open for sales.

Design Within Reach is a modern furniture lovers dream. Although not quite within my reach. :(I’ll have stick to estate sales to find my perfect Eames lounge chair.

Unfortunately, we are not blessed with a DWR in KC, but that is where the internet comes in handy. I have checked out the DWR in Denver, Santa Monica and Chicago. I have tons of items on my «wish-​list» online, but nothing beats checking them out in person.
Can I just buy the store and turn it into my house?!