FedEx Office Print & Ship Center

Horrible service and pitiful quality control. The Assistant Manager was given the chance to right this opportunity and refused. So disappointed to have to present this subpar presentation after giving this location$ 150+ and be ran through the ringer for the entire process.

Helped me out in a bind at the last minute on Christmas eve! Super friendly and awesome thanks guys!

Friendly staff greets you as you walk in and the service is fast with a smile. Pick up in the evening is at 7:30pm, so gives me plenty of time to drop things off after work without a huge rush.
Why 4 out of 5 stars: Parking stinks! They are almost dead-​set at the intersection of Preston and Northwest Hwy and there is a Starbucks right next door. Fed Ex faces Northwest Hwy, so it’s really hard to park unless you pay attention before you set out to go there. I usually have to park on the side street and walk over, which is not a huge deal, but it helps to know that in advance so you don’t have to circle Preston and Northwest Hwy in traffic.

Don’t go this store!!! They can’t do professional job!!! They don’t even know what the social media is! And disttoy my work!!! No star for them.

I don’t typically frequent this particular location. However, I wanted to have some books spiral bound.
I got the books back and they didn’t have the cover I preferred (I’d had this service before), and they re-​did for me with no hassle, only a small unbinding/​re-​binding charge. Very friendly service and a good job on my project.

The events of yesterday morning: I walk in with a thumb drive and am the only customer in the store and state, «Hi, I need two copies of this document on my thumb drive on legal paper please.» (with hand extended to hand over the drive). With no response or emotion the employee behind the counter walks out from behind and heads toward a copier on the floor and points at a credit card machine and finally asks for my thumb drive. I hand it to him and he sticks it and my credit card in this machine attached to the copier and walks away. Now remember, he has said one thing to me, «Can I have your thumb drive and credit card?» I attempted to follow the instructions on the screen that never prompted for paper size and the system charged my card and spit out two copies of the document on letter size paper. I take it up to him at the counter and tell him this is wrong so now please do it for me. He turns and hands it to another employee who takes it and hands me one copy on legal. I tell him I need another copy of the entire document. He finally does that and I take the copies and he holds my thumb drive and tells me I have to pay the difference in the letter and legal size. I respond curtly, «See that guy over there? (Pointing to the initial employee) Take the extra charge out of his lazy and sh***y attitude… perhaps he has some credit built up in that department. Now give me my thumb drive back.» He handed me my drive and I left.
I ask only for this. Greet me, I don’t care if it’s kindly. Do what I ask, I don’t care if you direct me to self-​service. But no matter what… don’t leave a customer hanging and then ask him/​her to pay for your company’s bad service or incompetent systems/​personnel.