MINI of Dallas

JOE BURKE IN THE SERVICE DEPT IS THE WORST! I am about to make a long story pretty short. Took my 2007 Mini Cooper S in to have the timing chain, tensioner, and high pressure fuel pump replaced because of the recall. It was in PERFECT condition when I drove it there from Bossier City, Louisiana, which is a 3 hour drive since we don’t have a Mini dealership close to me in Louisiana. Joe told me it had an oil leak around the gaskets and the pan needed replacing ($ 1100). This was LIE NUMBER 1. Then, he said my drive belt had cracks ($ 995). LIE #2! LIE # 3 came when I drove there to get my car. After replacing both of the recall parts, they couldn’t start it. Now Joe says that my throttle chamber is bad ($ 1100). I told him that NONE of those repairs were needed because the car was just looked at by a mechanic with me standing there and it was PERFECT. Got it home and died on me 2 days later. After a LONG 2 month ordeal with my car being in a local shop where I live and the shop being told by Joe and the shop foreman what could have caused my car to all of the sudden not want to start and when started it had a rough idle, flooding of the engine, and would rev high, JOE never admitted that he messed up my TIMING CHAIN TENSIONER! Another mechanic found what was wrong and the tensioner was completely off. I could have been KILLED the night I drove it back home from Dallas when I picked it up for the recall work. DO NOT USE THIS PLACE!

Craig Robinson is exceptional. He made our purchase of a new MINI very smooth.
George in service is very helpful and he took the time to help me with features on our new MINI.

I recommend George at mini Dallas– he is professional and helpful. I moved from mini Scottsdale to mini dallas.
I had to switch advisors since I wasn’t getting the help I needed.
George made my mini service visit pleasant.

Recently bought a Mini Cooper from Mini of Dallas. My sales person Cat was knowledgeable and easy to work with, a no pressure kinda a gal who just wanted to promote the Mini Cooper and she did a fine job. She came through like a champ when we had a little last minute snafu with an unwanted luggage rack. I’m loving the car and still getting used to going from a truck down to the little mini but It’s super fun to drive and was just the change I was looking for in a car. I will go back to Mini of Dallas when I trade up! Everyone go talk to Cat when they want a fun test drive or are looking to purchase their first or second or third Mini Cooper! Zoom Zoom and happy motoring!

If you are in the market for a new car ask for Robert Grisham, he is very professional and has a lot of Knowledge about cars and financing options, he won’t push nor sell you «add ons» that you don’t need

We bought a Mini from Mini of Dallas this month. Working with Jonathan Ziemer on the purchase was a great car buying experience. He was informative and knew the product line. We drove different models to find the right car for us. Thanks Jonathan for all your help.

Always a 5 star experience. I am a big fan of my salesperson, Frank Atcheson as this is my third vehicle that I have purchased from him and this dealership.

Great experience with the MINI dealership. George was very helpful and the main reason we would come back. His excellent care and attention made the large bill much easier to take.

Great Service. Chris Jurgens is an excellent salesman. I will recommend him anytime.

I had work done 6 times on my 08 mini S. It has the JCW dealer installed engine package. They claimed to had never seen one before. They installed a new transmission at 41k miles that wouldn’t shift into gear and had 4 loose bolts. I had more rework done than actual work. They charged my warranty company 2 and three times for work THEY were responsible for. They damaged my car and didn’t say a word. I went to pick it up and noticed it. This place has such a high rate of mechanic turnover that you never get the same mech twice. They refuse to give you your old parts back and attempt to talk their way past crappie workmanship. I HATE this place. They broke off bolts all over my engine and now that I’ve moved this dealer won’t pay for damage done by the Dallas mini. I’ll never buy another one of these foul, halfassed, overpriced turds again.

Go see Catherine Adams at Mini of Dallas! I have wanted a Mini for years, and she was able to get me into my first one with ease. She was awesome through the whole experience, and kept me well-​informed on the entire process. I am excited to own my first Mini. MINI of Dallas has been great. They made sure that my vehicle was in great condition. I can’t wait to send other people their way!

I went in to trade my Jeep for a countryman. Joseph Jeoun greeted me quickly, shook my hand, and he began showing me my options. The process was quick and hassle free. I told him my trade in value I wanted for my Jeep and what I wanted to pay for the Countryman on the showroom. Both Joseph and Derek the manager met my numbers to my satisfaction. Best car buying experience. Legit service. If you want a Mini without the BS car salesman speech GO SEE Joseph Jeoun!!!

David Ramos did a wonderful job of making the purchase of a new vehicle perfectly painless! Great experience… professional and timely

This was just a wonderful experience all the way around. Malcom is so amazing, if you go to buy a car, ask for him. He is a lot of fun, my husband and I enjoyed the test drive and felt like Malcom was a friend riding in the backseat. He doesn’t pressure you like many car salesmen do. I went home for a couple of days to think about it and he didn’t bother me. The manager and all the staff was helpful and kind. They have a charge station for your devices and free drinks and wifi!!!

On a scale of 1 to 10 I would rate the Service at MINI of Dallas a solid 20.
Joe Burk is the consummate professional service writer with GREAT personal service.
Dropped off my MINI for its 8AM service appointment and got it back just before lunch looking like it was all brand new. I now live in Fort Worth and am more than happy to drive by those other guys in Arlington. If you are looking for GRATE service, call Joe Burk at Dallas MINI!

I’ve been to classier Jiffy Lubes.
I just moved from Austin to Dallas, and this Mini dealership just pales in comparison. I had a scheduled tune up appointment, and after waiting 3 hours I then had to wait an additional 10 minutes for my car to be brought around. I get in my car and immediately get notified that the windshield wiped fluid is still low. I had it sent back, which took 10 minutes with no apology.
Another interesting bit was just the staff dynamics were off. There were a lot of rolling of the eyes when staff walked by one another and flat out ignoring each other. A customer was also in here and I overheard him calling an employee a liar and said he lied three times. I don’t read too much into this because I don’t know the circumstances, but then four staff corralled him into an office and the manager called 911. It seemed a little excessive, though maybe I didn’t hear him threaten someone. The guy also left before the cops showed up. Anyway, the staff took delight in retelling this story to each other and laughing about it. Just unprofessional overall.
I guess I’ll see what Mini of Plano has going on, but I’d rather drive to Mini of Austin than come here again.

I have had my MINI for a year now and I absolutely love him. I have had The Darkness serviced at a couple different MINI dealerships, but MINI of Dallas is like my family. They know me AND MY CAR by name and I know they really care about me and what my needs are. I mentioned I was in the middle of a move while I was dropping my car off for some service and the service advisors got me into a larger Countryman for my loan car. How thoughtful!

I just bought my new 428i from here & really loving it so far!
I really thank Jason Roman & highly recommend him if you guys are looking for breaking a great deal for your new car! Basically my 5 star rating is only for his great service rendered.
BMW of Dallas as a dealership is good. Unfortunately I did not get the desired value for my traded in 2011 BMW, however the management staff was really vigilant to understand my concerns and help resolve them. The dealership is pretty good with providing free car washes (even the interior floor mats). Overall, I recommend them for the purchase of your new BMW if you’re in Dallas.

This is my first lease and I custom ordered my mini exactly the way I wanted it. Catherine went above and beyond to help me get exactly what I wanted. She is passionate about her love for mini’s and knows the cars inside and out! I had a great experience with everyone there and couldn’t be happier with my mini

BEWARE! The service department of Mini of Dallas will damage your car when you bring it in, take no responsibility for it, then overcharge you to fix it. The dealership is obviously more interested in bilking the customer for as much as they can than true customer service.
I brought my Mini in for a state inspection. When the inspection was done, someone on the staff parked it and jammed the front bumper onto a curve. There was a scraping sound when I pulled out, and when I got back home I noticed the lower front trim under the bumper was hanging lose. I was able to mostly snap this back into place and the next working day call the service rep who was there when I brought the car in. He said something vague about him talking to his manager and never got back to me.
A few days later my temperature light comes on, I pull over and notice a drip under the car and a hose hanging down right behind the front bumper. After a tow to the dealer, it ends up with almost $ 2K in damages, and they deny any responsibility for the damages. They charged me to even look at the car, then took away my loner when the insurance company wouldn’t pay their outrageous charges. Instead their «body shop» would do the job for the amount the insurance company would actually pay. Same company, but because its not the «dealership» they charge less, and oh by the way, «we need that loaner back».
This is the kind of actions I would expect from a 3^rd rate used car lot or repair shop, but no — you can expect this from Mini of Dallas. Definitely out to scam the unwary customer.
I will say that everyone on the staff I dealt with were polite, but the dealership itself is unscrupulous.