Sewell Lexus of Dallas

I’m extremely satisfied every time I come here for maintenance. My family’s been pretty loyal Lexus owners and we come here every time we need an oil change or anything of the sorts done. As soon as you drive your car to their service dept (no appointments necessary), you’re greeted by genuine smiles. You tell them what you need, they’ll ask you if you’d like to take a (free) loaner car for the day or sit around and wait. On this particular day I was a total ditz and forgot my license at home so they couldn’t give me a loaner. I just waited for my car to be serviced in their waiting area which was nice and quiet with free (fast) wifi. It was on a Wednesday around noon and it must be around the time older retired gentleman take their cars to get serviced because the waiting area was filled with with men in their polos or crew neck sweaters sipping their (complimentary) coffee while reading their (provided for) newspapers. Pretty sure I was the only one under 50 in that room. But I digress. After my car was finished, the guy comes back and gives me a list of recommendations they think my car needs and an estimate. I didn’t feel pressured to do any of their recommendations at all. I then go out to pay for their services and they offer treats for you (chocolates) and your dog (if you bring it) as well!
Love their customer service and the quality of care they put into my vehicle. Will remain a loyal customer for years to come.

I bring in my Lexus for service at this location. I love coming here as the customer service is awesome. I get a loaner right away as well, the full experience is great. Triston is my sales rep and he’s very knowledgeable. I couldn’t have asked for a better car dealer.

I had an absolutely fantastic experience purchasing a 2014 IS250 from Sewell. I drove in from Houston for the day due to the competitive pricing and recommendations for Richard Hood, and he did not disappoint. He offered to pick me up from Love Field his personal vehicle, and had several cars prepped and ready for a test drive when we arrived at the dealership. We thoroughly went over the CARFAX, inspection report, and all work done to the vehicle. I knew exactly what I was purchasing and felt extremely comfortable and relaxed through the entire process! The pricing was extremely competitive, and Sewell was willing to compete with a financing offer from a major bank. While I was signing the papers, Richard and his guys had the car detailed and ready for delivery so that I could get back on the road to Houston. We were in and out of the dealership in less than 2.5 hours. If you want a great car buying experience, Sewell and Richard Hood should be your first phone call!

Best experience purchasing a car EVER!!! I visiting 7 other dealerships in the area before Sewell Lexus and was extremely disappointed. (Mercedes, BMW… you name it!) The other dealerships seemed like scam artist looking for a quick sale. I am a single young lady and could tell SO MANY of them were trying to take advantage. Within the first five minutes of walking into Sewell Lexus I felt 10 times more comfortable! I was very open about my finances and what I was looking for in a luxury vehicle and they not only found the perfect car for me, but was able to extend my warranty and get me an INSANE price! It seemed too good to be true… but it wasn’t! We got the paperwork done easily and I was out of there with my new car within a few hours. I worked with three different employees throughout the day and each one was so professional yet personable and genuinely seemed to want me in a safe, reliable car. I have a friend who I sent to them to get a new car and she had the same positive experience. Car shopping should not be stressful, it should be exciting and fun! I HIGHLY recommend anyone to Sewell Lexus if you’re car shopping. (p.s.-they have cars other than Lexus, so if you are interested in another luxury car type, still stop by! I bet they will go above and beyond to find you what you’re wanting!)

They know how to define service!

I had the best experience with Sewell Lexus of Dallas. I came in to look at an RC 350 in November and Colby was the sales person who helped me out. I wasn’t completely sure that I wanted to make a change because of how expensive the car was. Colby was so kind and patient with me. He emailed with me for a little over a month, back and forth running numbers, and trying to work the best deal for me that he could. I ended up in the perfect car, with a deal better than any other Lexus in the area. Colby and the Sewell Lexus team moved mountains for me and I would recommend them to everyone I know!

After careful consideration of all the businesses we dealt with this year, we decided to give Sewell Lexus of Dallas our prestigious Bottling Day Award for 2015 for superior consistent service and quality after purchase of our Prius V5 wagon in May. See my post on Linked In on New Years Eve for details. Congratulations to Steven Farrell… keep up the good work!

I bought a Lexus RX 350 from Sewell Lexus of Dallas and the sales representative, Dawn B. (internet sales) was very nice when I purchased the car. I live in Austin. She promised me a oil change when I am in Dallas and in need of an oil change. I got multiple oil changes and maintenance done in Austin as needed. So this week, I am in Dallas and the light came up indicating the need for an oil change. I called up Dawn and asked if I can take her up on the offer of the complimentary oil changed that she promised. In short, she refused to provide an oil change that she promised when I purchased the car. It is not the $ 100 that I am worried about, it was the fact that the promise/​word is not kept. I will not purchase another Lexus or a car from here again. I would not recommend any of my friends or family to purchase from Sewell because they are not able to keep their word.

I recently purchased my very first Lexus. They didn’t have the specific car model that I wanted at the Fort Worth location however, Trong did an excellent job at finding one at a different location. He sent me over to Dallas where I met with Russell Young who did a great job at handling the buying process and taking care of all my needs. Overall I had a wonderful experience and I’m sure I’ll be going back when I’m ready for my next car.

I had the most amazing wonderful experience with Anthony and Colby. I flew in to Dallas from Houston to lease a new RC350 and then drove it home that afternoon. Colby picked me up at the airport in a new Lexus and chauffeured me to the dealership. He was Extremely kind, thorough and explained how to work all the badass features in the car perfectly. Anyway, initially Anthony was referred to me by a family friend who works at the Sewell Infiniti here in Houston and I am extremely impressed with the Sewell commitment to service. They both went above and beyond for me considering the circumstances I was in. They did everything they could to make sure I left 100% happy and satisfied. They also checked in on me the next day after I drove home to Houston to see how the car drove and if I ever need anything to just hit them up anytime. I seriously can’t say enough for those two. If there is ever a time to give five stars, my entire experience that day (December 12, 2015) was definitely worthy of it. Oh, I can’t forget the finance chick, Brittany I think her name was. Super friendly and got me in and out quick. It’s a good thing to have efficient, positive and friendly employees at this Sewell location. Hands down best customer service.

Was hoping to test drive my future car today around 2PM.
Was «greeted» by a not so pleasant Asian female. I informed her about a specific salesman that helped me a week ago and that I wish to see/​use him again, to be courteous. The lady told me she would go «page» him. I sat and waited around for 30 – 45 minute. Then these white couple came and and my salesman was paged out immediately to help them.
This just shows me how bad their customer service is, that or the lady was racist since the white couple got help immediately from the salesman I requested for. Either way, after that incident, Lexus has lost my business. I guess I’ll be shopping at BMW or somewhere else that will value my business.

While still very disappointed with Sewell’s quality of work on my car, especially this last time, I will say that they did reach out to me the morning after I wrote my first review and happily refunded me the entirety of what I paid to get my bumper touched up. They obviously offered to redo the job but put up no fuss when I just asked for a refund instead (which is a lot more than I can say for most businesses these days about refunds). I just received my check in the mail and I would like to thank Sewell for making the effort to reach out to me and resolve the issue in a way I found satisfactory.

UPDATE:
I received a call from Byron, a manager at Sewell regarding my Unilocal review. He apologized for what had happened and was willing to work with me to resolve the situation. I appreciate Sewell taking the time to show that they really do care about their customers and prove that they will go the extra mile to make us happy.

Very good service. Tried other places but came back to Sewell. They know what they are doing and are great at retaining their customers and keeping them happy. Recommended as the best in the category in DFW.

Byron from Sewell called and rectified my initial situation. When i go to a dealership i expect first class customer service. Byron arranged for my car to be picked up and the original repairs redone. I was very pleased with Byron’s resolution.

I appreciated the quality of communication, integrity, and honesty with which I was granted. Seth told me the worth of my vehicle compared to the cost of repairs and suggested that Katie could really offer me a deal I couldn’t refuse! From then on, the service was A-​1! The SRX has been a dream mommy car of mine, and I’m proud to say you all made my dream come true, complete with a big red bow! As a simple educator, I’m often made to feel like a servant only. But Sewell went above and beyond to treat me like a Queen! A million thanks!

Just picked up my 2007 BMW 335i from Sewell’s body shop. You read it right, I rather drop my car off at Sewell than BMW, which is just down the street. Let’s be honest, the BMW dealerships are sometimes just as douchey as the drivers of their cars. I just didn’t want any hassle, and Sewell lived up to their reputation for customer service. My usual body shop, which does awesome work, didn’t want to deal with the small town insurance company that the guy who hit me had.
I was always greeted and asked for assistance when I arrived. They emailed me updates about my car once it was in the body shop, and the on site Enterprise had better customer service than any other Enterprise. Being in and out was easy-​peasy.
Right before I dropped off my car, the oil light appeared on my dashboard, informing me that I had to put in one quart of oil. When I got my car back, I was not looking forward to hunting down the oil at AutoZone. Luckily, the service light was gone because they went ahead and put the oil in it! They didn’t have to do it since I came in for body work and I didn’t ask them either. Another pleasant surprise was that they cleaned my car really well from the inside. Wiped down the leather and trim, and they vacuumed. The tires were cleaned as well. No half-​ass job here. This is the cleanest my car has been in a very long time.
I would prefer driving a BMW, but I would take it to Sewell Lexus for work.

Mrs. Bear and I had the most amazing experience buying a pre-​owned car at Sewell Lexus. I can’t think of any other time I’ve ever bought a car from any dealer that was a more pleasant use of our time.
This place is FIRST CLASS, all the way. Even the restrooms are like you’d find in a luxury hotel. The offices are paneled in dark wood, and the whole place has the feel of an executive boardroom.
Our salesman provided outstanding service. Absolutely none of the hard-​sell, pushy treatment I had received at other dealerships. Everybody was extremely friendly and helpful, low-​key and professional to a fault.
I can’t recommend this place enough, and I hope they stay around for a long, long time.

Poor customer engagement and influence tactics. As a former salesman and someone who practices social psychology on a daily basis, I will say that my salesman severely missed the mark. As I arrived, we talked a bit and he mis-​judged my buying power. When the time came for a test drive, my salesman decided to pawn me off on a salesman in training who had absolutely no knowledge of the product, no social skills and no sales training.
When I returned from the test drive, I noticed the original salesman was affixing a dealer tag to a newly sold car, but it was for another salesman who had actually made a sale. Does a menial task, like affixing a dealer tag, really require a salesman to accomplish the job a shop technician, or even a custodial engineer would be able to accomplish. A great salesman should exude excellence in sales knowledge and make the CLIENT feel like they are the priority, and I experienced neither of these concepts.
I left the pre-​owned division very unsatisfied, abused, and insulted. Do yourself a favor and spend your hard earned money elsewhere.

Reason #9259 I continue to do business with Sewell: I arrive this morning for my 15K service and I’m greeted with absolute smiles and sweetness. They put me into a convertible IS on this beautiful 70 degree, sunny day. I proceed to cruise all day with the stereo blasted, hair blowing in the wind with my Jackie O’s on. I get a call at 4pm that my car is ready. I reluctantly return the convertible but they give me cookies, chocolate, and an amazing ice tea.
Best service on the planet! Service means everything. Make me feel like I mean something to you and I’m loyal for life.