North Texas Orthopaedic Specialists

I just received a lovely hand-​written thank you card from NTOS. Amazing! I already loved them, as you can see from my original review on my experience, and this just solidifies that everyone there was such a pleasure to work with and that I will absolutely go back to NTOS if I need them. Fingers crossed I don’t need them, though!

Allow me to be the first.
Run down: went rock climbing, fell, hurt foot, went to urgent care, xrays, broken bones, call my general dr and they recommended this place, call this place…
I was greeted with attitude. Oh, I’m sorry, maybe it’s not thier JOB to help me but it angers me when people in customer service lack this skill. They tried to give me an appt the same day, one that was in 20 minutes from the time I called. I was too far away so I inquired about trying my best to make it and what happens if I am late. My fault for trying…
Made an appt for Monday. Went to appt Mon, Dr came in looked at my xrays and says, «yep, it’s broken. need MRI to see if there is ligament damage. Keep doing what you’re doing.» Got MRI Wed and had to continually call this place to read the results. They confirmed they had them in on Friday (which is when I was told I’d have results), they finally call me Monday afternoon with the results. They confirmed I have broken two bones but the girl was talking in medical jargon and gave me COMPLETE attitude when I asked what she was talking about. «I wouldn’t know that I am just reading what the doctor wrote down.» She could answer none of my questions and was really rude about it on top of it. I asked about pain medication which apparently with two broken bones and a sprain is just a ridiculous request… was told (oh, and I do quote) «it doesn’t require surgery so over the counter is enough.» Maybe I am just being a big baby.
Had to make a follow up appt for xrays and an appt to go over them. I asked (silly me, again) if they did xrays at their office and of course she answered like I should already know that xrays are done on the second floor in the same building.
Just tired of waiting around for this place to get back to me and feeling like my injury is just nothing… and being treated like crap on top of it. IF I ever break anything else (and I DON’T plan on it), I won’t be choosing this place.