I like the beds, but the customer service here is awful. I would love to be able to walk into Palm Beach without being pressured to buy more stuff. I already pay $ 55/month…giving me an attitude when I decline to purchase a lotion that is over $ 100 is a slap in the face.
Corey T.
Évaluation du lieu : 1 Dallas, TX
Customer service here is wretched. My girlfriend asked the store manager for a «basic three month membership,» he insisted an «upgrade for diamond tanning,» which turned out to be $ 190 for 10 sessions(no membership). We went in together on her second visit, and struggled with a rude associate to fight for a full refund(which they have to do thru corporate, of course). It’s clear to me that the management at this establishment preys on unwitting customers and pushes products that are unhelpful and unnecessary to make a buck. I prefer a business with ethics, at the very least, at the point of sale.
Annie N.
Évaluation du lieu : 1 Dallas, TX
I hate the feeling when I taken advantage of. Or the feeling that I just got dooped. And it seems to take place when they have their tan specials. I once had a female employee direct me to a lower lever bed than then one I initially paid for. I mentioned that I didn’t recall having that room. Apparently it didn’t matter. Then last night. There’s a coupon out two for three(bed). I purchased it. Cost $ 50. I paid Blake $ 100 and received $ 45 change. I asked him why was it short? There was a small pause. He finally mentioned due to taxes, fair enough(I just didn’t understand why the the total amount wasn’t mentioned when he initially rang me up.) ODD. So I asked for a receipt. Didn’t make a scene. Apparently Palm beach tan has something called a «tan tax.» So their tax rate is 10%!!! Versus the Texas state tax being 8.25%. Unless taxes have increased!!! Be aware! I’ve taken a picture of the receipt and posted it as well, in case maybe I saw something wrong.
Anne D.
Évaluation du lieu : 1 Dallas, TX
The customer service here is ABYSMAL. I’ve only been in twice and I’m ready to cancel my membership. The people who work here are pushy and rude if you don’t buy every single thing they push under your nose. They never asked me ANY questions about my tanning history or anything about my skin type but INSIST that I need certain products or services. Without knowing my skin type or how easily I burn or don’t burn, insisted that they knew which beds would«fry» me. Evidently they have tanning ESP or a tanning crystal ball or something. How can you know what your customers want or need without asking them a single question? Terrible salespeople, embarrassingly bad customer service. You do have a LOT of options for tanning in Dallas, this is not the place to spend your money.
Mickie n.
Évaluation du lieu : 5 Alpharetta, GA
I love pbt… the prices are GREAT, the staff is so personable, however, just when you get comfortable with them… they get moved to another location. The only other thing is they hound you for buying product! When you pay over $ 100 a month for unlimited tanning… the LAST thing you wanna do is buy MORE. I totally understand the staff makes $$$$ selling lotions, but I’m not about to pay $ 100 for lotion. Otherwise… love the people, the locations and the concept… pay them more per hour so they don’t make you feel bad for NOT buying product everytime you walk in!!! ;)
Jill P.
Évaluation du lieu : 4 Dallas, TX
OK, so the only reason I am a fan of a tanning salon is because they have the VersaSpa machine at this location. I think a couple other Palm Beaches around town do as well, but this is the closest to me. I ONLY do spray tanning in hopes of avoiding the unsightly leather-skin effect and of course skin cancer(had it, don’t want it again). For the majority of the year, I am pretty friggin ghostly and simply don’t care. But there are certain times when you really just NEED a little extra color. Maybe for a friend’s wedding or to complement an extra-special new outfit that simply won’t look good against pasty skin. Whatever the reason, if you aren’t a tanning pro but want some color, try the VersaSpa at Planet Tan. The staff here is friendly and will explain all the options/features of each type of tanning — beds, Versa, or Mystic. NOTE: I have brown hair, brown eyes, and skin that tans fairly easily with few freckles… but the Mystic Tan makes me look like an Oompa Loompah!!! I am talking ORANGE! Plus, I also end up choking on the fumes from the enclosed Mystic booth and freaking out. Versa has an open-sided booth that is much less threatening and produces a much more natural color. They typically have good deals on spray tanning here. I recently got 3 Versa sessions for $ 54. Since one session is $ 30, this is a pretty darn good deal. The tan fades after about 5 days, but it sure looks nice while it lasts. I am sure you can get a UV-free only membership, too; if you want to go multiple times per month, that is probably more economical than buying per session. This place can get crowded, particularly for the Versa. I wish they would get more than one machine… in fact, they should do away with some of the cancer beds and bring in some additional UV-free. Anyway, try not to go on a Friday afternoon or during lunch because it gets packed.
Melody L.
Évaluation du lieu : 4 Los Angeles, CA
Okay I’ve had it! I’m SICK of my skin resembling Elmer’s glue. I am SICK of the stupid tan lotion that makes me look like I am a lepper, and I am SICK of breathing in the spray crap. WHO gets out of there without sucking half of the shiz into their lungs and not crying the rest off their face?! Brennan is the master. I am not. Now I DONOT want my skin to look like leather either, and I DONOT want to end up with skin cancer, but what’s a see-thru girl to do? Maybe I just go a couple times??? Gotta get that base tan before I jet off to Jamaica to hang out with my sugar daddy. Note: I do not have a sugar daddy nor do I have a jet. If you would like to supply me with either one please PM me. JK I’ll get it my own damn self! I’m an independent woman! Cue the Beance song! Sorry, I just watched Oprah. Note: I don’t watch Oprah… except when it’s the holiday give away show… then I scream, «OMG I LOVEYOU! WAAAAHHHH!!!» as I jump up and down and hug my girl friends. Ahem. As you can read, I am losing my mind. But I’m gaining a tan thanks to the good peeps at Palm Beach Tan! I walked in yesterday, embarrassed by my ill-looking paleness. Note: I think pale looks hot on other chicks like Zooey Deschanel. She can actually do whatever she wants. But yeah I was pretty white compared to the staff at PBT. They were very nice about it though, and made sure not to laugh. I used to tan here back in the day, but I forgot how cheap it was! I signed up for a monthly membership that drafts 21 bucks out of my account on the 1st of the month. I ended up spending a lil’ more on the lotions, but hey they smelled nice and had good skin softeners in them. Oh so niiiiice. They also don’t lock you up in a contract. Just holler at them before the 25th of the month, and they’ll either put your membership on pause for $ 5 a month, or just cancel it all together. I plopped down on one of the beds and shimmied to the music that played while I cooked. I couldn’t really see a difference after only 8 minutes in the fryer, but I’m going to stop by again today. Next stop Jamaica MON!
Shanna L.
Évaluation du lieu : 1 Dallas, TX
So my friend is getting married and as a result, taking wedding pics. She wants to know where to get a spray tan. I think, hmm, let me see what the Unilocalers say! Little did i know that the only 2 postings related to tanning are both from dudes. Very weird. Especially the really detailed one with do’s and don’ts. Really? Nice visual. Anyway, it would never occur to me to review a tanning experience, but since I’m here… MYSTICTANISTHEDEVIL! A) It’s cold B) I can’t breathe C) It’s not the glamorous St Tropez look I was going for I have been a few times, usually a last ditch effort right before New Year’s Eve just so I can wear that skimpy beaded top I just bought. I go in, heart racing… SPPPPPPPPPPPIIIIIISHHHHHHHH and have flashbacks to the Friend’s episode(ross) and panic. What do I do now? Do I turn? OMGOMGOMG All the while, I’m trying not to breathe(because it smells/tastes awful) which results in holding my breath for as long as I can(13 seconds) until I actually hyperventilate and end up inhaling deadly volumes of this mystery mist. Overall, not a pleasant experience. Then I go, oh yeah, this is why I haven’t done this in a year!