Pump It Up

Had a 5^th birthday party here and really can’t say enough about the service we got from Trenton. He came out to our car to help us unload BEFORE WE STEPPED FOOT IN THE BUILDING… He was off to a great start. He led the activities throughout the party, took notes for my wife on who brought what gift, and served all of the pizza, drinks, and dessert. Service like that is rare at any place including even the finest steak houses. Trenton singlehandedly made our entire experience worth 5 stars.

Had my sons 2^nd birthday party here. The staff was amazing. Everything was setup by the staff during our time in the bounce rooms. I would highly recommend this place for a child’s party

This is a good spot to have a birthday party. Fun for the kids and the adults that are willing and able to participate. I beats the heck out of Chuck-​E-​Cheese for kid’s parties, but I do prefer trampoline parks to these places.

I almost got lost because if you blink you miss it… located in a shopping center with just an itty bitty sign that leads you to the entrance through a walkway, Pump it Up offers kids, and parents, the chance to just jump around. Mind you my son is almost 2 years old, and he hasn’t been a fan of bouncehouses, until this birthday party. He was a tad afraid since we walked in the blacklit portion of the party. Apparently they had done something already in the lit portion that we missed bc we were about 20 minutes late, so we walked in on the black light fun! My son wasn’t having it, but when I took off his shoes and let him roam on the mats and jump on them, he was ready and by the last 15 minutes of the party, he was in a bounce house jumping like a pro. Of course I was in there with him, so I had some fun as well! This was a different kind of party and I would suggest it for kids older than 3 or so because there are some risks involved when jumping in bouncehouses and such, but they do have open play some weeknights so check the website for that. All in all it was a fun time, due to how far it is I don’t think we will be back for a bit, at least until my little man is older…

We attended a birthday party for a 5 year old. This is located directly behind the Aldi on the SE corner of Marsh. To access the location, drive to the furthest left side of the shopping center and drive around back. When you enter, the party first gathers in the lobby. They have a small TV which shows the children a safety video. Make sure you bring socks for your little one, as it is a rule (I had no idea of this, and they never said a thing to me, I just saw signs everywhere advising socks are required.) Another mother was given the option of buying socks for $ 2 or using washed, used socks, so that option is always available.
They then transfer your party to the first room. The space is entirely reserved for your party, so you don’t have to worry about tons of other kids and strangers being present. There are 5 large bouncy houses in this room, and they play music while the children play. There is an air hockey table; but I believe it is coin operated. These bouncy castles are tremendously robust so if you feel you need to go on with a younger child, there’s no problem with that. One of the bouncers was a bit of an obstacle course with a climb, and there is an employee inside to assist the children.
After a time you’re moved into the next room, which has more bouncy houses. The feature of that room is BLACK LIGHT. It is very dim, so make sure you took adequate photos in the previous room. Also, and I can’t recommend this enough, dress your child knowing you’re going to be in black light (white or neon). I didn’t, and I couldn’t easily spot my son. I wasn’t worried at all, as the place is quite secure, but I really envied those who had children wearing white, I can tell you. In this room, there is another air hockey table and those little hurricane machines where you can go in and it’s really windy inside. It showed it was $ 2 to use it, but the employee came over and offered to let the birthday boy and his friends into it, which I thought was really cool.
Before you enter the party room, a couple of young employees came and danced to music with the children. I thought it was a bunch of fun.
They then lead you to the party room, which is rather large and brightly lit. Before you enter an employee makes sure each child gets hand sanitizer. There was a large inflatable throne, and two long tables. The party package comes with 3 small CiCi’s pizzas, and a bottle of Coke and a bottle of Sprite. Since our party was all 3 – 5 year olds, there was actually 2 pizza’s left over for the adults to partake in. The birthday boys mother had bought a very cute cake which topped off the day. As you leave, the children are furnished with a balloon and a small party bag. Although all the gifts are attractively displayed on a table in the room, there is no gift opening. We saw an employee putting them in large bags for the family to take home. Me and several mothers noticed this, and were slightly disappointed that there was no present opening (as that’s my favorite part of a party) but I suppose they do that in the interest of time. I’ve been to very few party places for children so I don’t know the norm.
Although the employees are all young, I must admit they were all very polite, and excellent with the children. I was very impressed. In the lobby, my 3 year old ran out of sight. When I went around the corner to discover he’d found the water fountain, I also noted an employee had seen him run over and made sure to stay with him till I got there.
All in all it is a very cute idea. The children LOVED it, and I loved that they had 2 hours of robust exercise. I must admit even I went on one of the bouncers and it reminded me of my age. It’s important to go having eaten, since you’re there for a while before food is served and then it’s mainly for the children. I’m from New York where we overcater EVERYTHING, so I’m learning. We have no complaints, and my kid had a fantastic time. I might even do a party for my child.

This place took our money a month ago and now messed up our reservations and will do nothing to make it right. My son was devistated, thank god jump street said they will help us out.

I took my four year old here to attend a Birthday party. Very cool set up and fun for all the kids. (I would say 10 and under) They give like 45 minutes in one jump room then another 45 minutes in another jump room. Then you get a little party room for food and cake. The jump rooms were a lot of fun and looked to be safe. All the kids had a great time and seemed like a nice convenient way to throw a party.

I’ve attended many Pump-​It-​Up birthday parties, and most locations I’ve been to score a solid 4. Good experiences at other locations led me to book my toddler’s birthday party at this location. Big mistake.
We booked a party package that included 3 pizzas and drinks. We wanted to have enough food for the adults also, so we ordered 2 additional pizzas. 3 + 2 = 5 pizzas.
The staff (all teenagers) ordered 2 pizzas TOTAL. Needless to say, many of our guests left hungry.
If that wasn’t bad enough, the staff was incapable of basic problem-​solving math.
Again, our party package included 3 pizzas, and we received 2 pizzas. 3 — 2 = 1 pizza owed to us. Apparently it was too difficult to deduct the price of 1 pizza from the party package price, because the staff had no idea how to do it. Now that I think about it, I doubt the staff even knew that we were owed 1 pizza.
We finally just asked them to remove the cost of the balloon add-​on. We still paid tax on the full amount, so in the end, we paid the full amount for what we received. We left feeling very angry and hungry. I think I’m more angry at the US education system for not teaching these kids basic math skills.

One star is just too generous of a rating for this place. Took my 3 year olds today and the facility was awful. Very run down, dark, smelly and HOT!!! When I went out and asked the girl if she could put the lights on b/​c it was dark she came in like I was bothering her and said that the lights are on and that’s the way it is. We were in Arena A and counted about 4 – 5 bulbs that were out. There were 3 jumpy’s there and the girls couldn’t play on the one in the back (against wall) b/​c it was too dark! It was so hot and stuffy we were sitting watching the kiddos and sweating! So I peeked my head into Arena B and of course it was bright, cool and lot’s more to do in there and the girl said we couldn’t switch. Her attitude was well you are gonna move over there in 15 minutes so deal with the heat! I can understand if there were tons of kids there but there were only 6! And the mom of the other kids was complaining about the same things we were. she said it was sad b/​c it had been a year since they visited and couldn’t believe the condition of this place. We realized that was problem a big reason why it was so slow. So instead of making the customer happy, now we will never come back and in addition to this review, tell all our friends not to play here. Sad!

Great party place! Cost effective and well organized.