AutoZone

This is a review for what is now two visits at this store.
The first time I visited was three weekends ago. I was in search of some snow chains because I was planning to drive up to Tahoe the following weekend and the one after. There were two parties in the store already — two men talking to someone at the register, and another waiting in the middle of the store for the next cashier. I begin to wait behind this man. He gets called up, so I continue waiting. Eventually the cashier helping the two men finish up and steps away for a bit, then calls up another duo who started their own line. This was the first strike. Both cashiers made eye contact with me but I apparently they didn’t think I was in line.
I get my turn finally and give them my tire size. They have two chains for that size so I ask if I can see and compare the two. I decide to buy the more expensive, grippier chains thinking that it’d be the safer option. Fast forward to this past weekend — there were checkpoints to put on chains. I inspected the box prior to leaving SF to make sure the model supported my tire size, so I assumed they’d fit. They did not. My friends and I struggled trying to get the chains to link together, but no luck. I had to drive out and get new chains at a different store (closest Autozone was 20+ miles). I gave the same tire size, easily put on the chains, then headed home.
Here I am on the second visit. I find my receipt and walk in, asking to return the chains I bought at the store and I am immediately greeted with, «We don’t sell those chains here. I can’t accept them». Excuse me? How is it possible I bought something you don’t sell? This man named Mikhail (might be spelled wrong) tells me that the chains I bought are not their brand. Umm… Okay, I take that as in the chains I bought are not «Autozone”-branded. Fair enough. I mention that I was just here a few weeks ago and still have the receipt. He refuses to accept it and mentions that a store manager will be able to help me.
I was hoping to not escalate it to a store manager, seeing as how I bought chains from this store a few weeks ago, have not damaged the item at all, and have the receipt, but I ask where is the store manager just to move on in the process. «He will be here Friday». Umm… Your manager is working on Christmas? «Oh, he will be here Saturday.» I ask why there is no store manager right now and he retaliates saying, «they do not work all day» and that he is working as the manager on shift, but cannot help me.
Let me get this straight. Today is Tuesday. There will be no store manager until Saturday. Why is there no store manager to alleviate these issues for 3 days (today until Thursday)? Are you kidding me? I tell him I won’t be here this weekend and will be gone for Christmas and New Years and he just remarks saying, «You have 90 days to return.» Great, I get to waste more time making my way out to the store for a THIRD time. This is ridiculous, and I left the store fuming with frustration. Never again will this store be receiving any of my money.

The tail lights and instrument panel lights stopped working on my Daughter’s car, (2007 Chevy Malibu). I went to Autozone and after MUCH research by the by the employee, we were able to identify the problem, AND I LEFT THE PARKING LOT WITH THE LIGHTS WORKING! By the way, the Chevy Malibu mentioned has (3) fuse boxes! They were Great!

Realized my headlights were out but they had them in Stock which sears could not accommodate
Michael was great! He installed the headlights and blinkers with an upgrade to higher quality lights
Truly restored my faith in your customer service
Kudos for this professional

Good customer service, sometimes I come and they’re out of stock of a lot of the oils I want. Maybe it’s my timing. Their associate Charlie was a great help in picking good brands to use for a simple tune up. Thanks

I came in a few weeks ago to purchase back breaks for my toyota. There was huge line and I wasn’t looking forward to the wait at all. They were having trouble with the registers (all of them). When it was my turn to pay, Daniel was extremely helpful. He apologized for the wait. We had some trouble with the transaction going through due to the machines malfunctioning. He switched to multiple registers and when it finally worked the receipt wouldn’t print. I felt bad for him but he was extremely calm and collected and apologized for the inconvenience. He said he didnt want me to leave without a receipt just in case i needed to retun them for any reason and so finally after a while the receipt was printed. he handled the situation like a pro and I was very pleased with the service I was given that day. I Will definitely be coming back for all my car needs.

This review is based on my interaction with the manager, Daniel, at this location. (I’m pretty sure that was his name… he was wearing glasses, some tats on his inner forearms…)
I came to buy a heat shield visor and got the dual circle kind; well, after a few times of its use and thinking that I had gotten good at folding these concentric circles, I ended up breaking the plastic thing that maintains its ring form. It’s kinda like that feeling when you have broken part of an umbrella — even if the rest of the parts are fine, your still f*cked. Anyways, I had an hour of time to spare and went to see if I can get a refund, even though I didn’t have my receipt.
The manager assisted me, and he was really awesome. He told me that he’d be with me in a minute after helping the customer in front of me. He also advised me that the fold-​up reflective visor was the way to go because he’d gotten the same problems with the circular heat shields. He totally worked hard to find the transaction on the computer after I found on my bank app the Autozone transaction in my credit history. Daniel then tried to get the same discount on my new visor, as I did with the previous item; he ended up giving me the difference on an Autozone gift card, apologizing that he couldn’t give it in cash because it was a credit transaction. I was grateful for his help and told him not to worry!
So, he definitely made my experience getting a visor replacement seamless, and now my car is hella cooler on warm days! My last piece of advice to you, dear customer, is to give yourself time, if possible, just in case you run into a delay. It took some time for Daniel to look up the transaction, and he apologized for taking so long. I told him not to feel pressured — I was just glad to have an exchange without a receipt! Then again, I think it’s sound advice *in general* to give yourself time if possible when you make a purchase/​exchange anywhere.

Extremely slow and no regards to the endless line of customers; many of which eventually left.

Far from home with my light out, I pull into this AutoZone at the last minute before they close. The late night crew was super-​helpful, helping me get the bulb in when they should have been headed home. Can I give a six-​star review? Thanks, guys!

First… if i could give no stars to this place, i would.
Second…Is everyone’s name here Michael? I swear I’ve called 3 different times and every person I’ve spoken to is named Michael.
Second…I called them today because of a return credit that i still havent received from last Tuesday ! I bought a battery for my car (total price 138.42) because my car (sitting in the parking lot) would not start. Turns out, my battery was fine and my starter needed to be replaced. So i go in and return the battery and get my old one back. The cashier scans the items and has me swipe my card to (what i thought) complete the transaction. Hands me a receipt and says «thats all». Three days later (Friday), my return credit is not showing up on my card statement. I call and they say it might take 4 business days until it shows up. If it doesnt show up, i can call to get the number to their credit department. Forward to today, now officially 7 calendar days and 5 business days later, i call again and «Michael» tells me i was supposed to get my receipt scanned to get my money back. ARE YOU KIDDING ME? And while im explaining what happened he keeps cutting me off! Really? So now i have to bring my receipt back so that they can help me? Why didnt the cashier tell me i had to do that in the first place? And if i swiped my card to complete the return, what are you doing with my card number on file?
There is so much more that i could say but it all boils down to this place is horrible.

I never thought I’d write a review for AutoZone, but this place and a YT video literally saved me $ 320! I was on 101 and a rock hit my windshield, so I Youtubed how to fix a cracked windshield and saw that you can buy a kit at any AutoZone to repair the chip. I walked into AutoZone at around 9pm (thank God they were open!) and purchased a windshield repair kit for about $ 15 and some change and it also helped that the employees were really friendly and were always there to answer questions! Thanks AutoZone!

I’m sick and tired of your goddamn advertising on my moths fuckin speaker…
Autozone… Don’t play wit me…

Best customer service by far. This guy Andy was really helpful and changed my battery free of charge. The manager Michael was also helpful in finding my battery. Will come back here if I need help with my car

Came in, got out with my battery and other car parts I needed. Service was helpful and the person at the register was knowledgeable in determining whether it was my alternator or my battery that needed fixing. Prices are ok, a bit expensive on some things, but this is the bay area. Oil, however, will always be cheap IMO at any autozone.
Return policy was simple and hassle free. Parking is not a problem.
Overall: Great service, good prices.

This old guy is really not helping. If you ask for a parts of what you’re looking for, he’ll just give you a peace of paper. Then good luck finding it yourself.

Went there to buy some gear oil a few days ago. The old russian guy rang me up. Finished the transaction and he says thank you and it looked like he was walking away. I kindly asked him oh may I get a reciept. He replied with an attitude and told me «yes I am giving to you, hold on!» I had my hand out because it looked like he was going to hand it me but instead just threw my reciept on the table and walked away. I know it’s nothing major but the vibe from that store just makes me not want to go here anymore. All the employees looks miserable and I don’t blame them if they have that old Russian guy as management. I’m sticking to my original auto parts store from now on which was kragen now called O’Rielly’s or Napa auto parts.

Yeah just don’t, if you think you ring on the radar as a non gender stereotype. I went in there and the old Russian? guy was giving me a death glare but I was like whatever, gotta fix my stupid car. He played dumb with me when I tried to purchase an integral bulb I needed, not ringing up the slip of paper/​getting the merch.
I think what really got me was the blank stare he gave me when I asked him if I could buy the bulbs I needed. He just stood there for like 5 seconds while I waited for him to reply. It was closing so I dipped in defeat. Ugh just go somewhere else without this dweeb.

Lots of parking space. I quickly came in and got what I needed. Service was ok, No problems here.

If you need car parts, STAY AWAY FROM HERE. Worst customer service I’ve ever experienced from any type of management. Clearly the «Assistant Store Manager» must hate his job as it’s apparent in his rude attitude, unaccommodating service, and inability to satisfy customers.
You would think that when a customer made TWO trips to pick up a product confirmed to be on hold… only to find out, upon arrival, that it wasn’t even in stock BOTH times… that there would be some type of comp or an apology at the very least. (First time was fine as I know these kinds of things happen, but I drove back the next day after they confirmed «it was ordered from another location» for me and again they didn’t have it.)
But NOTHING, no explanation nor apology the first time nor the second. He also showed absolutely no concern or regret for the situation. Ironic that his name tag says «Customer Satisfaction.»

The old man who works there is probably the rudest, least friendly person I have ever encountered in sales. He needs to go if I’m going back to the place any time soon.

The staff are knowledgeable and helpful.
Bought my 2007 R6 motorcycle spark plugs cr10ek here and some engine oil Royal Purple