Round Table Pizza

I wanted to surprise my kids on valentines days with a heart shaped pizza. Round table is a less than 10min drive from my condo so i order there all the time. its convenient and they deliver when i don’t want to haul my two kids to pick up food. I ordered online at 6:33pm, fulfillment time is 7:13pm. I ordered a heart shaped pizza had gourmet chicken and half plain cheese (for my kids). I get a call 5 mins after my order is place confirming my order. Come 8pm still no pizza, i call the restaurant to get an update on my delivery and all they can say is that the delivery guy left. I ask if he just left and the woman repeats that the delivery guy left but states no time when he actually leaves. I hang up and 1 minute later the doorbell rings and its the delivery guy. I told him he’s late and my kids are starving. he apologizes and says its busy. no tip given btw. I open up my pizza and i get a round pizza half cheese half chicken and garlic (no veggies, just chicken and garlic). I ordered a heart shaped pizza with half chicken gourmet and half cheese pizza. Im so disappointed and frustrated for my wrong order and late delivery. I called restaurant again to give them a piece of my mind. Lourdes was calm and wanted to do right by sending me my right order but I’m already upset and don’t wanna wait again. I told her i should get a refund for this unwanted pizza. She said she would, will give an update if she does.

:(might help if they use friendly tone of voice. I love the pizza! Dont get me wrong, its just sad when the order taker sound like she dont wanna be there:(

WARNING: TERRIBLE DELIVERY!!!
It’s not often I write reviews, but the delivery time for 1 pizza was just ridiculous considering this pizza location is down the street! (The whole household was sick or else we would have driven to pick it up ourselves)
When you order online you are quoted 40 minutes. Both times we’ve ordered delivery it’s taken 1 hour and 45 minutes. Pizza arrives cold.
When I called to check on the status of our delivery, the lady was EXTREMELY rude.
Ordering from this location is not worth it and they do not deserve our service. I’m highly disappointed in Round Table and those in charge of hiring the terrible staff.
Never again!

I don’t know who hires these people but it took an hour and a half to deliver my order was cold like it was sitting for awhile and my full order wasn’t delivered 2 hours later I am still waiting for my bread sticks that I’ve paid for I will be contacting my credit card company for a refund this is messy and I even called and talked to someone there 3 times this is a ripoff !!! I will never again order from this round table

The service for delivery is so bad !!! the lady that answered the phone was rude !!!

Pizza is bomb. Pizza gets 5 stars but the person who answers the phone or takes the phone orders is rude she gets the 1 star. If I could give no stars I would. She has no kind of customer service skills. Hubby trying to tell them his phone number and when he got to the last 4 digits of it she missed the last two and she was like «23 what?!» No beezy it’s I’m sorry I missed the last 2 digits could you repeat that, not what. And don’t assume we are paying cash ask us how we would like to pay before hanging up the phone. It’s no wonder your reviews are horrible. Improve on the phone etiquette and your ratings will go up. I am a paying customer!

The food is good but the service must be the worst service I have ever had. I was promised my food at a certain time and it didn’t arrive till 20 mins after and when I called to ask about my food they were not even sorry. They didn’t even offer me anything for the inconvenience they caused me. It’s very disappointing!

DO. NOT. COME. HERE.
I decided to come to this round table because it was conveniently located right after I got off the bus to go home, after I ordered (personal size cheese pizza) the cashier told me it would be about 10 minutes. So I sat and waited, 20 minutes passed, still no pizza. At this point SEVERAL customers have come in to pick up orders. While I was waiting I noticed 3 employees drinking soda behind the register, and in the kitchen, eating cookies out of the DISPLAY and casually watching soccer that they put on at a very loud volume. (Not washing their hands once) One customer that came in while I was waiting had to ask if they could lower the volume at one point. After 25 – 30 minutes of waiting the cashier pulls out a pizza from the warmer that had to be sitting there for at least 10 minutes and handed it to me. No words to explain how I feel about what I was handed, please look at the photo. They are lucky I was in a rush to get home after waiting so long or else I would’ve complained and asked for another pizza. Do yourself a favor and don’t ever come to this location.

They deliver so late, this the most slow delivery of pizza i encounter.
And the customer service is not so good. They must do something about this.

Ended up here on a weeknight because of a pizza craving supported by Groupon.
The location was not ideal because we were coming from Richmond District of SF, but can’t ding the business for that! However, what I can say is that the location looks like one of the older ones that have been around for a long time and there is no effort or desire to invest some time into creating a clean and pleasant atmosphere.
The service, contrary to other reviews, was pretty good to me. The staff was friendly and got our order to us in a timely manner. The pizza even tasted good. We asked for ranch, and the lady gave us two containers without trying to charge us extra, which was a nice gesture.
No big complaints about the experience, so that is why I am giving it 3 stars = A-​OK

I waited one and half hour to get my order. So the pizza was cold and hard as rock. and they totally forgot my special instructions. I will never order from them anymore.

Now i understand why this roundtable has such bad ratings. I figured, hey im not that hungry now, but by the time the pizza gets here i will. I put in my order at 740pm. I get a confirmation email saying i will be receiving my order at 820pm. Okay fair enough. 840pm rolls around and i call the restaurant, the guy who answered the phone said the driver left a while ago and that he should be there soon. 9pm comes around and i call again. a woman answered and said that the driver just left. I asked when did the driver leave, she said about 15 minutes ago! Wtf? Okay fine. I specifically told her and left instructions to call me and NOT ring the door bell since i wouldnt hear it. Then 10 minutes past and i hear a voice thats coming from the front door knocking and ringing the door bell (of course i heard the door bell as i got closer) so i ran out to get our food. It was cold and had to be reheated! After all this happened, i still gave a tip but alot less than what i planned since everything that happened. I handed him the cash and looked at the money and gave this expression like that’s it? I was so fed up i walked away.
I even noticed that sauces i ordered werent even in the bag! The wings sucked, garlic twists were hard, and pizza was below average. So disappointed!
This location needs to improve! I will no longer order from this roundtable or any at that! I hope this location closes down with the most awful customer service and way below mediocre food!

RUDE RUDE RUDE RUDE RUDE RUDE. The owner lady is the rudest person.
See some people make a huge mistake of working places where customer service is REQUIRED in order to stay in business. I order take out, she gets my order WRONG! And then doesn’t do ANYTHING to fix HER mistak! All she does is take another 10 damn minutes to ring me up. Never coming here again. I absolutely hate this place.

How could a person who lives in a city that is home to some very fine pizzerias ever like a chain place like Round Table?
I know. Crazytown, right?
But it’s true, and I’m not overly ashamed to admit it. .. maybe a little bit overly ashamed to admit it.
Yet it still doesn’t change the fact that Round Table has some excellent utility pizza and some of their specialty pizzas are kinda tasty.
The thing is when you couple Round Table with an offer I cannot refuse from Groupon, I become a fan.
Are we talking local organic ingredients here?
Will you ever find them serving a baked farm fresh egg on a bed of arugula that’s resting atop a chorizo and jalapeño pizza?
Highly unlikely,
but it’s still pizza
and like some comedian once said,
even the worst pizza you ever had was still probably still pretty good.

First time ordering here and last time as well! Hardly any pepperonis on my pepperoni trio. And the only pepperonis on the pizza were burnt! DO NOT ORDER HERE!

I was craving for some garlic twist from round table! I used to love eating them when I was younger and I believed it was way more yummier before. I haven’t had garlic twists from round table for years!
I tried to call to make a phone order but was placed on hold for awhile so I hung up and went there instead since I was almost there. Went inside placed my order and got my garlic twist in 10 mins. That was a plus. I opened the box and the garlic twists now are sooo small and not garlicky! Didn’t satisfy my cravings but I no longer crave for them anymore because it doesn’t taste like how it used to! –_–

Zero stars! Their customer service is terrible, when I call and place an order for delivery the lady hangs up without telling what my total is or how I would like to pay. I call back to provide my card information otherwise they won’t give me my pizza (it happened previously) so after waiting 1.5 hours my pizza is still not here… I call the lady again and tells me a few more minutes and hangs up again (how rude). I’m just 6 blocks up the hill, I can’t drive down there because of my kids… This is stupid it should not take 30 min to get the order here.

First time to try their pizza and I was impressed. Great flavors and the though wasn’t very thick. I love thin crust but my husband loves the thick one. This was in the middle so we’re both satisfied.
The dinning area was unsanitary though. There were flies flying around while we were eating.

The staff member who took my order was very friendly, service was quick. I came in for a salad and a drink. This Round Table and the one on Van Ness Ave have a salad bar available. This is a very good and healthy option. No lines plus plenty of seats available when I was here earlier this afternoon. I also liked that there is a soda fountain available, customers can fill their cup with a drink of their choice.
Overall, clean facility, good spot for a pizza, salad and a drink. Positive first time experience. I’ll coming in again for a quick bite next time I am in the area.
Hours of Operation:
Sunday 11 am — 10 pm
Monday 11 am — 10 pm
Tuesday 11 am — 10 pm
Wednesday 11 am — 10 pm
Thursday 11 am — 10 pm
Friday 11 am — 11 pm
Saturday 11 am — 11 pm
MUNI & SamTrans has stops nearby so public transportation is a very convenient option.

All I wanted was a simple cheese pizza with extra sauce. What I got was a pizza that seemed to be mostly cheese and no other ingredients. I had no outer crust to hold onto, and everytime I picked up a slice half the cheese slid off!
Needless to say, I will not be ordering from this place again. I’d much rather drive and get a pizza from domino’s or pizza hut than get the same pizza again.
I only give two stars because the garlic knots were as they should be.