Bay Luxury Autos

Brought my Range Rover with the help of Ehrin and Kyle about two month ago. The team at Bay luxury Auto was very helpful and professional the moment we walked in. With our request they also brought the car to my mechanic for inspection. Being our first time buying from a used car dealership, We had a pleasant and easy time with them. Would recommend and will come back to them for our next car.

Awesome service! Worked with me on price of my vehicle, which I didn’t expect
Definitely a good place to do your car shopping!
5 stars from me!

My boyfriend and I were browsing to find a family car. We stepped foot at Bay Luxury Auto just to do some window shopping. This lovely sweet lady came out to help us right away. My fiancé was looking at a BMW 5 Series 2007 Model and we went for a test drive. Immediately after driving we said yes to the car!!! Rohla, our car saleswoman, was very helpful as well as Bill our finance manager who also helped us get the car at a 8.99 APR, with money down. Their customer service was excellent. Shout out to Rohla and Bill. Thank you for helping us with our beamer!!! We highly recommend you check this auto dealership out.

Don’t trust this place!
I went to look at a black 2009 VW TDI Sportswagen, VIN 3VWTL71KX9M287321.
The asking price was a high but I was interested in the car so I went to have a look. Cosmetically the car seemed fine and it drove okay. I spoke to a salesman named Bill and he wasn’t able to do anything to work with me on the price. I told him the car was overpriced and that TDIs are due for a pricey maintenance around the mileage this car has on it. He said he had to get his boss. A few minutes later Bill and his boss Kyle return to the office. Kyle asks a few questions and then says to me, «I don’t know how much you know about these cars but they are due for an expensive maintenance around this mileage and this car has had it done». I asked him what was done and he said, «The maintenance». I told him I’d need to see documentation of what was done, when and where. He pulls out the car’s file and says «You see, $ 874, right there». I read the dealer paper and it was a work order to get a cracked vein in the turbo repaired. I pointed out to him that not only was the maintenance not done but the car had a damaged turbo that needed to be rebuilt. He went on about how there was nothing physically wrong with the turbo but it was probably just a bad sensor. The paper clearly stated that the vein was damaged and was repaired. I informed him that the maintenance I was referring to was the TDI timing belt, water pump and pulley replacement. He then tried to convince me that 2009 TDIs don’t have timing belts but they have timing chains and they don’t need to be replaced. I told him he was mistaken. He decided to get on Google to prove me wrong and pulled up some obscure blog/​forum where someone was stating the same lie, that Kyle was telling me, by a dealer he spoke to. Kyle pointed to this as proof of the legitimacy of his statement. I then pointed to the answer below the original poster’s question that said «No, the 2009 TDI has a timing belt just like all TDIs before it».
If you’re not familiar with TDIs this probably doesn’t mean much to you but the bottom line is that this place is your run-​of-​the-​mill sleazy used car dealership. They also state that this was a 1 owner vehicle when it’s clear on the Carfax that there have been 3 owners. The car had a sticker in the windshield that had their original price of $ 17,xxx and was then reduced to $ 15,xxx (I don’t remember the exact amounts) and now they were asking $ 14,999. He said cars don’t sit at their dealership and it wouldn’t be there long. Now two price reductions and nearly a month later and it’s still there. They clearly paid too much for the vehicle and had to put too much into it and now they’re trying to pass their losses on to the customer.
I don’t expect them to know everything about every vehicle on the market but don’t flat out lie and try to convince the customer they’re wrong. I’ve been researching TDIs for quite some time and thankfully know enough to not get fooled by these scammers.
I walked 6 blocks up the street and bought a 2012 Audi a3 TDI for $ 13,500. Easiest, most straightforward vehicle transaction I’ve done.
This review is already too long so I won’t go over every detail of their lies and strong-​arm sales tactics they tried to pull but you get the point.
The only person there who seemed like a decent human being was Rohla. She went with me on the test drive and seemed like a good down-​to-​earth honest lady. The rest of the people there are trash.
Unless you know your cars and what exactly to look out for this scummy place will lie and cheat you out of your money!

The staff was very courteous and attentive. It was evident that there was no pressure on them to sell me a car. And once I was in the office to start talking numbers, the financer was agreeable to my position and offer on the car, and was very accommodating with regard to my financial situation.

This past weekend, my wife and I were shopping for a used car with our 9-​year-​old son. We did research online on the cars we wanted and dropped in to do a test drive. We rented a car from San Francisco and drove to Daly City. Ehrin, the saleswoman, helped us. We were impressed by her service and class. We test drove two Mercedes-​Benz C-​250s. One was perfect but not the right color. My wife preferred a silver one but there was a problem with the engine and front-​wheel alignment on that one. The cylinders pinged very loudly upon acceleration and we could all tell the steering alignment was off. We returned to the dealership. My son was hungry so we said we would come back after we fed him lunch, and could I please have a business card? The manager Kyle then asked me what was wrong with the car that I didn’t like. I told him. He then asked me to come to the car and ride with him while he tested it. I said I have to feed my family. (Anyone with children would be sensitive to this.) He then screamed at me to don’t waste his time and that his employees took the time to drive the cars out of the lot so we should take the time to explain the problem to him (which I already did). My wife and I were shocked by his immature and unprofessional behavior. I want Kyle to know we were all set to buy the black Mercedes all cash (but Kyle you were too focused on financing).
After that poor shoddy treatment, I am never going back there. What you have now is a motivated non-​customer. We drove all the way to Pleasanton that day and did buy the same model, but without all the abusive non-​courteous treatment. My wife says Kyle probably had a bad day and was desperate to offload that car. She didn’t want me to write this. But I felt I owed this to you and any fools who come by. BTW, ditch the ‘60s jacket and get yourself some dandruff shampoo.

I went in a couple weeks ago to check out an Infiniti G35. After having come to an agreement on the price of the car, I took the car for a pre-​purchase inspection. Turns out there were $ 2500 worth of repairs that needed to be made. Once I told the sales guy about this, they said they would have their mechanic fix most of the things but would have to charge me the full listing price. Seems a little unfair considering they were willing to let me drive away with the car thinking that it was in great condition. Wish they would have put themselves in my shoes. No wonder car salespeople are rarely trusted.

I bought a 2012 Volkswagen Jetta and the workers were very helpful… at first I wasn’t planning on getting a 2012 but when I saw the car I looked up it wasn’t my type… Ehrin was very helpful with finding the perfect car with me with the perfect price… I love my car!!! The service was outstanding… Bill & Kyle were very understanding and helped me with the price of my car… Rohla was very helpful as well… I would refer others to go purchase their car here because they have the best prices all around the bay and friendly!

Falsely advertised online, a car with a clean title. Turns out the car was a lemon buy back. In addition, the mileage was also off by 600+ miles. When I called to inquire about the car title and mileage the woman was dishonest. Quoting the online information, totally fraudulent to lure people with lies. Total scam gig… go to an authorized dealer. We purchased a car for $ 1000 less than Bay was offering (all the same specs and a certified car with a clean title). Dealerships are the best way to go to avoid a scam. No deals at Bay. Happy we dug deeper after being told I would never find a better deal by Bay manager. Do your homework and stay away from shady dealers saying they are a better deal.

I had an amazing experience purchasing my beautiful car! The dealership had a great selection and the best part was the staff was exceptional!!! They aim to please! They even washed my car that I drove there in! Lucky me, a pretty young lady (forgot her name) was able to squeeze me in! I would highly recommend buying your next vehicle here! Bill & Adam were very helpful, patient and very efficient. When i decided to buy Bill made the paperwork process a wiz… Definitely worth the 2 hr drive from Sacramento and 2 hrs back home! I will definitely buy from this dealership again! Happy Shopping!!!

First time buyers and my boyfriend and I are satisfied with our 2007 Rav 4. They were very patient with us (especially because we’re newbies to this) but in the end we are super satisfied! Ask for Bill or Kyle when you come in they’re very nice and assuring.

Best place in town to buy the car you’re looking for, Beautiful selection, and great service, In and out in car beep

Although we were not able to make a deal, Kyle and Bill we very pleasant and I felt they were very honest. The particular car we were looking at had some missing components (navigation DVD and center removable seat) but Kyle was very quick to offer replace these items at no charge. The price was fairly competitive but we’re still seeing what’s available. I would recommend this dealership and may make a purchase at some time. Good working with these folks. Competitive prices and financing.

To be honest, didn’t expect much. Thought it might be a typical used car lot, but when I got there, didn’t get the hard sell. I knew which vehicle I was looking at, and Erin was very accomodating with letting me test-​drive, answering questions. No pressure, no drama. Got down to business, and both Kyle and Bill were very attentive and helpful. Got me the financing I needed, handled all the paperwork efficiently, and I am now driving home in my «new» truck. They have a pretty killer selection of cars on the lot, too, but never once did I feel pressured to buy something more expensive, nor did they try to upsell me. I appreciated that. Good business, and when it comes time to buy my son a vehicle, I’ll be back.

I had the best experience here! I really recommend going here, all the cars are well taken care of and they are at great prices. The staff is friendly and they are attentive to their customers. As soon as I walked in Ehrin helped us choose cars to test drive, she was helpful and kind. I finally chose my car and thanks to Kyle I was able to get my dream car. Kyle helped my parents with the financing and I am so grateful! Kyle is the one to go to if your thinking of buying any car, he will help you with financing so that you will be able to buy your dream car! Really recommend coming here you will find bmws, Mercedes, and other really good cars! My bmw is well taken care of with no scratches, and feels brand new :)

After spending so much time looking for a pre used BMW, finally we were able to get one. And guess what? It’s almost like a brand new! Thanks to Kyle, Ehrin and Max for the incredible help. Ehrin was a great saleswoman, she have a very pleasing personality, she was in no way overly pushy. Kyle helped us a lot with the financing, he made sure we can get the lowest APR, he was awesome! The car we got have scratches on the 4 rims but Kyle promised us to have it fixed at no cost, for just 10 days after purchasing the car he was able to fix it through the help of Max, she was very prompt and helpful too. Over all this dealer have excellent service, they exceeded our expectations, it was a completely pleasant experience, we ended up walking out with a big smile on our faces. Thank you for everything Kyle, Ehrin, and Max, will definitely refer you guys to our friends!!!
Oh thanks for the food from Jollibee too!!!

Guess there really is a reason the ratings are low.
My story: came in to the dealership and was greeted with a young lady who helped assist me and introduce me to Louis. Wanted to buy a commuter car for work and saw one selling at the price point I wanted. Louis was accommodating. and was willing to let me take it to a repair shop to have it looked over, but it’s 6pm and shops are closed. Lewis was still cool, let me put down a deposit to hold the car so it can be looked at tomorrow. I leave the dealership feeling good because I’ll have the car looked over and then buy it. 15min after, I get a call from the manager, Kyle. This guy is the shady manager that fits the stereotype of a used car salesman: do whatever you can to get the sale. He reversed my deposit to sell the car to someone else. In short, there’s NO HONEST BUSINESS HERE. They don’t honor business transactions like leaving deposits for the intent of buying. What’s the point of a deposit when all they’ll do is simply reverse it! Moral of the story… don’t trust this place. If it feels shady, it’s shady. I’m just saying…

I purchased a used car here in December and really wish I hadn’t.
I looked for the car I wanted online, and found one at this dealership. I have since had to repair the car multiple times, and I honestly wish I hadn’t bought it, but that’s probably more my fault than theirs, so this review is primarily about their customer service. The main person I dealt with was Kyle.
There was a problem with the radiator when i test drove the car on the Friday. They said they would replace the radiator and give me a 3 month warranty, so I decided to buy the car. They said they would deliver it to me (in Berkeley) on Monday.
So, I make plans to use the car on Tuesday. I drive as part of my job, so having a car (or a plan for a substitute car) when i think I am going to have it is important. On Monday afternoon, no word, so I start calling them. I’d leave a message and no call back, until finally it is apparent I a not getting my car on Monday. So I have to scramble and rent a car for Tuesday. Fine.
Kyle drops the car off Tuesday evening. It has a tail light out. OK, whatever.
A few weeks later, the check engine light comes on and turns out it is the catalytic converter. Sure, it’s an old car, but it’s a $ 1500 repair. It’s not covered by the warranty. At this point I’m like, I should have spent $ 1500 more on a nicer car! So, I call to tell them I am not happy, and Kyle offers to repair it. They’re not obligated to, so, sure, they get a point for that. He tells me to take it to a shop in Hayward.
So, I drive to Hayward, the guy looks at the car, tells me he he’ll order the repair, and to come back next week. So, I call the next week, and the guys phone is disconnected. I call Kyle to find out what’s going on, and I have to call several times since he never calls me back. He said the guy is there and gives me the cell number.
I take the car there and drop it off, and BART back (this takes like 2 hours). Then the guy calls me and says he can’t do the repair. (WTF? Wasn’t that the point of me bringing it in that day?) So I have to go pick up the car again, and I call Kyle again. He says I have to take it to another place the following week, as if I don’t have a job and have all the time in the world to be driving all over the place. So, the next week I take it to Daly City and BART back (2 hrs), and the next day I go pick it up via BART (2 hrs again, plus the half hour I had to wait in the dealership while they got my car from the garage).
I don’t think that Kyle had any respect for my time or that I’m a busy person. It was difficult to get him to call me back, to find out what was going on, or to get anything done in a timeline manner. I ended up having to spend 4 half days dealing with one repair, not to mention all the other stuff I had to fix on the car that i didn’t want to have done through them.
Oh — I almost forgot! They gave me one key and one key fob/​keyless entry. The key DOES NOT OPEN THE DOOR. It only does the ignition. So if I lose the fob or it runs out of batteries, i’m in trouble. So i’ll have to get a locksmith to make a key that fits the door so i can have a spare.
I want to give them one star because it was such an unpleasant experience, but, they get two stars because they did a repair they weren’t obligated to do, and a few times Kyle wasn’t available I dealt with Sam, who was a lot nicer and usually followed through.

I sold my BMW 3 series here. Kyle was great — he gave me a fair deal, stayed true to his word and was honest with me through the process.
We had some DMV issues to iron out — they have an in house DMV clerk who was able to figure it out pretty quickly and we were able to complete the transaction.
I received my check right away and was able to cash it immediately without any problems.
I am now considering buying a used vehicle and will definitely visit Kyle for his honest business.

You can learn a lot from your teenage children… like YOLO!
That’s right folks you only live once so might as well do it BIG. Just copped me a sweet ride from Bay Luxury Autos and the process was smooth from start to finish. We wanted to test drive a car that was on the show room floor blocked by several other cars twenty minutes from closing. They were super nice and accommodating and moved all the cars around so we could check this car out on the road. We didn’t feel pressured at all and didn’t even buy the car until three days (and lots of research) later. We got a great financing rate and left there with the car of our dreams. Kyle knew his stuff and all the staff we encountered was knowledgeable and helpful! I would definitely continue working with them and would recommend to my friends and family!