Bed, Bath & Beyond

Annoying when staff are just chatting and blocking the aisles, especially since there is limited space. Cashier was nice but when handing back my change did not count the change back, just handed the whole thing back to me. The positive is that they now have toiletries and more items than the Colma store.

Worst customer service ever. Managers and SA yelling at customers, standing around doing nothing. If you hate your job, quit! Going to email corporate and see what they gonna do about the incompetent managers and SA.

I do like the new location — bright and clean and well-​stocked. Really a fan of the customer service here — Nav in particular has been extremely helpful the past 2 times I have been here on a mission. Anything I couldn’t find in store he has been able to order for me, cheerfully and patiently, with free shipping to my home and with coupons — can’t beat that!

Big bright store, well stocked, friendly and helpful staff.

coupons… But higher tax here than SF location.

I recently moved to a new community near by. I collected 20% & $ 5 off coupons and brought a stack of coupons to the store. I purchased bunch of items and used 20% off coupons for every single item that was worth $ 25+. Unfortunately the bathroom rugs I purchased didn’t work out since my door was too low and had to return all the rugs. I didn’t get any of my coupons back!
Few days later an employee at the return register told me I can request for my coupons back. So today I went back to the store with my receipts requesting for my coupons. The lady looked at the bottom of the receipt and it only says I used only 1 coupon… I got 20% off in every single item I bought that was on my receipt! It’s not my fault the cashier didn’t bother typing how many coupons i used. If I only had one coupon. I would only get one 20% off on 1 item!
I bought 2 rugs today and did receive 20% off and still didn’t get the 6 remaining 20% off coupon I was trying to retrieve. The cashier (s) was clueless and didn’t know what she was doing. I didn’t want to cause a scene so I left and said whatever.
READ THE DAMN RECEIPTS CAREFULLY!

As seen from the movie, Click, I always wished there was a Beyond section… but recently, this wish has kinda came true.
Like since when did bed, bath & beyond sell makeup and toiletries?! I absolutely love the makeup (kiss and ardell eyelashes included) section. They offer brands such as nyx, physicians formula, loreal, Revlon, and Maybelline for a cheaper price than most retailed places. Same goes for the wide range of hair, face, medicine, and other hygenic products! Head to the checkout with the 20%, $ 10, and $ 5 off coupons and splurge with a steal!
They also sell Questbars in a huge variety of flavors! Double chocolate chunk, mint chocolate chunk, cookies n cream, chocolate chip cookie dough, pb&j, white chocolate raspberry, chocolate peanut butter, apple pie, and mixed berry bliss. Get a whole box for the discounted price of $ 26.99! (Add a coupon on top for a even sweeter deal)
Their customer service are very friendly and helpful too!
SECRET TIP: Their coupons NEVER expire!!!

I went here for pick up and hold. They were super nice and made my experience simple. They registered me really quick and I was able to scan whatever I needed for college.

I’ve only been to bed bath and beyond in my hometown in Elk Grove and I didn’t quite understand what all the fuss was about. I went to this location and I am just amazed by how organized and clean it is and their wide selection of just about everything!!! This place is waaaaay cooler than target

New location is worse. I was expecting the place to be less crammed and more roomier; instead, it is even more crammed then before. Parking is worse, too.

I do have to say I love BBB. They always have those 20% either through mail or email that you get so pretty much everything is always 20% off. If you don’t sign up for it YOU ARE A FOOL! If you buy something and don’t have the 20% off on you, you can come back later, within a reasonable amount of time I’m sure, and show the coupon and they will refund back your 20% discount. I also bought an item just over a year ago, the item didn’t work as it was supposed to and they are glad to refund you for the item, even over a year later, if you have your receipt or if not… well, they might give you a merchandise credit. Not sure if they do that when item is over a year old but you can try. I didn’t start using the item til about 4months after I bought it and then knew there was possibly something wrong with it, so I did some trouble shooting and found it was defective. Got a lil lazy, then couldn’t lift the item myself for a bit, and NOW, as I said, over a year later, with my receipt was able to get fully refunded. The people at this store are really nice and willing to help you with anything you need… I always price check against them to see if best price.

This store is too large with too much variety in its products. I like just bed, bath and kitchen stock, and plenty of it. Its too crowded. Three employees were walking, joking down the isle and I had to tackle one of them to help me. The cashier was like a robot, talking quickly with the spiel she had been trained to give. They really need to learn customer service. I will not return to this location.

This store is huge, but I like the one in Larspur landing. I came here with my mom this evening around 7:30p, she wanted to get these blankets for her office, they had the brand, but not the type of blanket she wanted. They said that they didn’t have the one she wanted. When I was checking out the cashier was on the phone and did not acknowledge me, I was buying this coffee pod rack and she was just talking on the phone with a customer. I have worked in retail and it’s important to acknowledge the customer who is standing in front of you. She didn’t even say thank you, have a nice evening after I paid $ 25 for the item I bought.

The new store location at Gellert is atrocious. First of all, one has to deal with finding a parking space in the lot that is even smaller than before due to the constructing of all of the new stores and restaurants. There is absolutely no courtesy shown, as usual, by many drivers. Stop signs are placed only in one direction so when there is a wait it forms quickly into a massive traffic jam. Whomever thought it would be great to pack so many establishments into this space is an idiot. It’s the same sort of non-​thinking that they’ve done with Manila Oriental’s parking lot as well as the new shopping area at Westborough Blvd. Sure. It’s great for business but a nightmare for customers unless one does not mind driving round and round for at least half an hour trying in vain to find a parking space.
As for Bed, Bath & Beyond I cannot even discern that this new space is larger than their old store at 280 Metro in Colma. The reason is because almost every inch of space is packed with items from the useful to the useless. This makes the aisles narrower than they ought to be. There is also no organization at the front of the store because it is difficult to find the cashier desks. Again most of the reason is because there are far too many items all over the place.
Thus, the combination of a claustrophobic store and a horrific parking lot I won’t be returning. It’s just too stressful.

The guy who working in the cashier is so rude, I feel so bad. he didn’t really want to help me when I try to buy something with my coupon. It makes me feel awful, and waste my time, never want to go back. Bad customer service

This new location for the bed bath and beyond it’s a little crowded in the old location but parking is so that’ll be hard to find took about 20 minutes give or take but the store is pretty nice they read the sign on the floor on a items are pretty good still the same it’s much easier to find what you’re looking for now other than that anything else here you can eat shopping and you’ll have to find parking again well I hope you guys all had a good Saturday and Happy Easter it’s a little cold and windy all day but it was nice so enjoy it be safe out there and have a good evening to all of you take care love you all

The new BB&B location is amazing. It’s at the renamed and redesigned retail space now called Gellert Marketplace up from Serramonte shopping center.
So much more inventory than the previous location in Colma. We went in and said wow. Higher ceilings call for more inventory. Bedding piled high and more of it. Just more of everything. Did I say more already?
The only thing that is not more — it’s parking. Less parking cuz BB&B’s neighbor is Sprouts, the new supermarket.
And the proximity to new eateries like The Habit burger place and Panera Bread. Parking is at a premium unless you decide to park further up by Ross.

Those DICKS!
Went in there to browse around since I hadn’t been to the new one. Two stars solely for the sheer size and amount of stock ! The place is huge and there’s a lot more stuff in there. AND for the cashier he was very friendly. The ONLY one in there that was. And speaking of cashiers I waited in line and it looked as though there was an issue with the customer in front of me. Someone came up and walked Him off somewhere to help him, the cashier didn’t even tell me that I could be helped, I thought she was waiting for the guy to come back, so I hop into the next line, which I kind of didn’t want to because she was going pretty slowly, which is not a big deal to me, but I saw the last cashier take on another customer, WTH?! That’s when the friendly one called me over to customer service to ring me up.
How-​Ev-​ER, i digress…
I’ve NEVER felt like a thief when walking into any store. Not even when I walked into Bloomingdales, where I was snubbed, but I wasn’t made to feel like a common thief. Anyway, walked in to check it out and almost off the bat I knew I was being followed. The guy made it real obvious. I mean I saw you in the same 3 aisles OBVIOUSLY pretending to look at items. I understand loss prevention, and just doing your job. I’ve worked in retail before for years so I get it, but they went about it the wrong way. I meant you got caught following someone, (I looked right at him) the least you could to do was pretend and offer help, something along the lines of, «hello ma’am, did you need help with anything??» Which was a phrase I didn’t hear ONCE the whole time I was there. Mind you employees everywhere. I think i even saw management pass me. Didn’t even offer a hello. RUDE!
Sometimes I think places should make it mandatory to take customer service courses and get tested on it. UGH!
Hopefully if I have to go in there again j could change my review.

The new location is much closer to the mall now, but a lot more crowded since it’s located in a smaller area with a less number of parking. Anyway, this place has so much stuff everywhere, which I really like. They kept it organized! If you want to find something though, you’re gonna have to look around the whole store till you find it, which won’t be a problem since it’s not too large!
The cashier was really nice and friendly. She didn’t give us a hard time and held on if we seemed like we did.
The only big downside to this store that concerned me was that I noticed that they only have one doorway where people enter AND exit, so be careful when you do that because you might bump into someone or get run over! ;)

this is the one B3 that is in the same plaza at the new Sprouts. I feel like all my fav stores are now all all in nice little plaza. Its a good size, clean, and well organized.
friendly staff too