Sephora

Best staff EVER. Ari, Kelly and Kai were extremely helpful in helping me find a Christmas gift for my girlfriend. They also helped me with cologne. Thank you Daly City Sephora.

In this Sephora you don’t get approached as much, but if you ask for help the associates are very nice.
I went in last week asking for Benefits High Beam, Ari took down my phone number and told me they would call me when they have more in stock.
Came back yesterday not specifically for that product but now to buy ABH Brow Wiz, Dip Brow, and brush #12. Ari was there again and rang me up, she was super nice, complimented me on how pretty I was, and how nice my make up was. And put my items in a tiny bag.
I get home and my brow wiz & dip brow are in the bag but brush #12 is not.
I call this morning to see if I can go in and get my brush that I paid for but didn’t get, and I spoke with Kai, who then called loss prevention to see if everything was put in the bag. He calls me back and is super nice and has excellent customer service and tells me the footage shows everything go into the bag so there is nothing they can do. I’m pretty bummed my bag went straight from the store to the car, to the car into my house. I checked my whole car and it’s not there, so it sucks that I just waisted my money ($ 18+tax) here for something I never even got to use, so I guess the brush just got up and jumped out of the bag.
Thanks Sephora of Serramonte

This is hands down my favorite Sephora in the area. The people who work here are super sweet and helpful!
My mother and I were helped by Kai, and he was AMAZING. His make up is always on fleeeeeeeeeekkkkkk! He was able to win my stubborn mother over with his amazing selling skills and he just seemed so passionate about everything. I was immediately impressed by that.
But aside from that, everyone at this Sephora is super friendly and helpful. They even put the cream contour kit on hold for me, because the Burlingame Sephora sold me the wrong one. (Good one guys).
All in all, I love this Sephora! Haha

I had to write a 5 star review because every time I come here they are all rock stars! This time is was KAI! Thank you Kai for being a sweetheart and going above and beyond! I was telling him how I was treated badly at Stonestown (even being VIB Rouge) and he took care of me! From what I gather from the other Sephoras, Stonestown has the worst customer service. (I didn’t want to believe it until the Managers showed this) I can’t tell you how refreshing it is to have someone really understand customer service and be so personable! He is a doll and I will be back to purchase products here! Thanks Kai, you made my day! P. S love Tracy too she’s amazing!

I walked into Sephora today disappointed that two of my products are no longer available for sale. However Ari and Kai helped me find products that were quite similar to what I was looking for. I was greatly appreciative with the great customer service they offered. It’s hard to find great sales people these days that actually take interest in what you need/​want. I highly suggest people to check out this Sephora location. Thanks again to the Sephora team at JcPenney –Serramonte!!!

Terrible customer service! Called to see if they had an eye liner in a specific color so I didn’t have to run around and they said yes. I drove right there and when I got there, they didn’t have it and made me go somewhere else.

I went into this mini Sephora at JC Penney this afternoon to pick up a replacement for my Tarte tinted moisturizer. I asked for help finding something similarly light but with better coverage. The first lady that helped me was great and suggested drops to increase the pigmentation in the Tarte. Which would have been fine except that I balked at the price after a few minutes. I talked to KAI, who was fantastic! !!! He found a bb cream that has a similar end result as a heavier foundation. Brilliant! And it was on sale! He was totally understanding about my cost consciousness and never made me feel like I was just being cheap. So go see KAI!!!

Firstly I like going into sephora. It’s a great store with a wide variety of products you can count on. The downtown store is a bit hectic and crowded for me. Unlike the downtown store the sephora in JC Penney at serramonte never has long lines and has great customer service and is NOT fake. If you’ve been to a sephora you know what I mean. Kelly helped me with my purchase and was incredibly knowledgeable about each item I picked up. She was able to help me out although I was on a budget as well. She’s great!

I walked in here today browsing for a full coverage foundation and I asked one of the consultant’s help to assist me and this lovely lady came to me and greeted me with a smile and said «I can help you». I told her about my Sephora experience in Stones town Mall yesterday (which was awful) and she felt apologetic afterwards. I told her it wasn’t her fault since she wasn’t the one who was helping me.
Anyways, I told the consultant what I was looking for and what I wanted so she inquired me about my skin if it was sensitive and what kind of skin I have (which is combination and VERY sensitive). She recommended a few products which was Kat Von D, Nars, BB Gel and Make up forever. She was very patient with me and very helpful so helpful that I finally found the foundation that will do its job. Full coverage foundation. Kat Von D.
I asked for a sample to try a few times before I can actually purchase the item to see if my face will react postively (or negatively to it since my face is really sensitive). Kelly was enthusiastic of giving me a sample and when I asked for some moisturizer she gave me one that was good for the skin. (I don’t remember which one it was though).
So for all the ladies out there who’s looking for a sincere, and genuine customer service, ask for KELLY! She’s Filipina and petite and always carries a smile on her face! !!
I will come back here again and will definitely ask for her.

My bff needed eyeliner and I needed an excuse to be at Sephora even though I’d just been there the day before. This location is the closest to her house. I’ll typically shop at the store on Powell or Bay St or online if I can’t make it to either so being at such a tiny Sephora kinda threw me off. I figured it wouldn’t be the usual experience but again, we had an eyeliner emergency. I’m rating this location a 2 because of the lack of product knowledge among the staff. I realize their stock is limited but at least familiarize yourself with the wide variety of products that Sephora does offer. I asked if they carried the newest Atelier cologne (that yummy mandarin one). She shrugged and said I don’t know what you’re talking about, what is that. What? That’s the best you’ve got? If it wasn’t carried there I expected a «it’s not here but it is available at our stand alone store or online». Not just a blatant lack of basic product knowledge.
There are also no makeup remover bottles to clean up your swatches, just water which only smears everything around. I ended up using a makeup remover tester in the Lancôme section to clean my hand. There are also no trash cans so all of these gross balled up tissues are sitting around. I also noticed a lot of testers were missing which was strange. And kinda yucky if you’re stealing testers that a hundred other people used before you.
It also took a while before someone came to the register to ring me up.
Another weird thing was they have to make you confirm if it’s really you or not if you use your rouge card? I’m not sure what that was about but I’ve always given my rouge card at the register without any other questioning. Maybe it’s a JC Penny thing that had to «make sure it’s who I really was».
Ok I sound like a spoiled asshole, I get it. I’m very used to the Sephora in union square and Emeryville where the stores are huge and carry a wide variety and there’s like 50 knowledgeable people working there ready to help you.
I highly recommend taking the extra time to travel to the Powell street store if you’re located by this one.

I went into this Sephora very recently and its just OK. On the items that sell well, they take pretty long to restock.
The reason I’m writing this review is for the customer service I experienced today which absolutely SUCKED. I’ve been to this location various times to pick up my usual make up, but today just flat out annoyed me. First off, nobody even bothered to greet me, as the women working would pass by and make eye contact and did not even say anything. When I was standing at one of the sections, one of the workers even stood next to me to look for something but again, IGNORED me. When I finally asked about one of the items, she was rude and had an annoyed tone to her.
I ended up purchasing some stuff and when I got to the counter, another lady rang me up and she didn’t even bother to greet me or talk at all. Im not a fan of small talk to begin with, but she didn’t even try.
1 star because your customer service at this Sephora SUCKS!!! Im not saying that all the workers are rude, but the ones that were there today definitely were. If you plan on working a customer service job, then be prepared to GIVE CUSTOMER SERVICE!!! Ive been in that situation plenty of times so I know how it feels. Also, I work two jobs and go to school so I rarely have time to even shop for myself, so thanks to JcPenney Sephora workers, you guys ruined my one time of make up shopping. I won’t be coming back!

The girls are the best at this Sephora! Their friendliness, customer service and attitude is the best out of the sephoras in the Bay Area. I have been to sephoras in the Bay Area and Nevada, the daly city location will always be my favorite even if sometimes they don’t have enough items they always pull through and put it on hold for me or able to order it online for me. The Kat Von D eye contour palette was placed on hold for me when it wasn’t even getting released till a couple days and I was able to buy it days before. Always answer the phone so friendly and helpful.

I understand that there is only limited items because it’s inside JC Pennys, but I’m giving this Sephora location 3 starts because everytime I’m coming in for a items that I wanted to give it a try, or re-​purchasing an item, always out of stock! And it only took more then 2 weeks to get the items in Stock that I can’t wait any longer.
Customer service is alright depending on there moods.
Would come back because it’s the only sephora close by –sigh-.

I love coming here. Whenever Kai is there I ask him for hep on what products would look fabulous on me, he is very patients and super friendly ritz was also cool when she work there. I don’t care about the other workers there, sometimes they are in a good mood and at times in bad mood, but Kai is a great guy and super helpful.

Sephora… How do I quit you. Every time I walk in, I walk out with my wallet that much lighter.
I would normally give a Sephora inside JcPenny less stars because they don’t carry as much product as a normal Sephora store. But the employees at this store are so friendly and helpful. I always go in with a million questions and they’re so patient with me.
Make sure to let them know if you’re curious about anything– they’re more than happy to make you a sample!

This Sephora Store is worth your time to shop!!. My experiences have been excelled Everytime I would shop here. The staff are Friendly and they don’t smother you asking you if you been helped. it’s very comfortable and Fun! That should be the case with all Sephora Stores. it’s really the folks who work there that make the difference.
I have been a loyal VIB Client for many years and because of my great shopping experiences here at this location I Never shopped elsewheres.
If you are trying to find that perfect match skin concealor or foundation be sure to request for Tracy… She is on-​point with her efficient honest recommendations!

I live by this location so this is my go-​to sephora! I love sephora. I love the products, the associates are so nice and kind and every 5 – 10 minutes a new associate comes up to me and asks if im finding everything okay which is totally find with me because it shows that they are aware of whos in their store. I’m so sad that majority of the products/​colors I want are sold out! and I wish they could stock up sooner but thats the only reason why I gave 4 stars and not 5. Other than that, love this sephora!

There is a Sephora inside JC Penny?
Guys — there is a Sephora inside JC Penny. I know, right?
Let’s do this in your typical «Kiss, Kick, Kiss» communication format:
Kiss:
This concept is really brilliant because there are JC Penny stores with free parking all over so you can pop into one to buy your beauty needs AND shop at JC Penny for towels and washcloths in one trip! Timesaving always makes me happy.
Kick:
This «mini» Sephora doesn’t carry the wonderfully enormous stock your stand alone Sephora carries so you will not have a wide range of product offerings like NARS, which is what I specifically visited here for. Some brands aren’t even offered. Lastly, you cannot return online purchases here — you have to return it at a stand alone Sephora.
Kiss:
The ladies I met here were as professional as they were friendly. It was really refreshing to go to Sephora and experience the same high caliber customer service I experience at Nordstrom. While the store didn’t have a massive inventory — they did have most of what I wanted to buy.
They were able to color match me for foundation. That’s pretty a important thing that the size of this store didn’t affect.
I enjoyed a great experience at this Sephora thanks to the ladies who had excellent knowledge of the various brands, products. pricing, and current cruelty free status.
I can’t wait to go back!

Let me start by saying that the staff here is very friendly and helpful, but by the time I finish this review you’ll know why I’m giving them only 2 stars. I came in last week to buy Bare Minerals foundation and found the color I needed and was excited to try the product.
Unfortunately when I got home and opened the makeup the product was ready to expire in about a month. To be exact July of 2014. I’m not sure if other people like using old makeup, but I sure don’t.
I came back to exchange it for another foundation. I was hoping for an expiration date of 2015, but no such luck. The guy who helped me looked through other foundations and opened up every box and they all had the same expire date of July 2014.
So in the end I had to return the product and now I’m on the hunt for Bare Minerals makeup that isn’t expired. This goes to show me that this Sephora is not reliable. So now that you know the truth if I were ya’ll I’d think twice about purchasing makeup here.
Overall I would only come here to buy perfume and that’s about it for now.

This is the closest Sephora to me so I frequent this place A LOT. I wish it was a standalone store because they carry the full range of cosmetic brands, but beggars can’t be choosers.
For the most part, I like this store. I’ve never asked the ladies working there for a consultation so I can’t comment on that, but they’re pretty nice and always greet me when I walk in.
Because they are located in JCPenney, they don’t carry a lot of inventory because of space restrictions so I always seem to never find what I need because it’s out of stock. =/​But for things like that, I just drive a few more minutes to Stonestown to the next closest Sephora, which just so happens to be a standalone. So no harm, no foul.
Unless they build a standalone even closer, I’ll always come back to this.