Diddams

party city charges $ 1.29 for latex ballons (inflated). float time is a couple hours unless you want to pay an additional charge for longer time. at party city they just have open cubes to the left side under the cashier counter which are barely stocked and youre basically on your knees choosing balloons.
here, balloons are 0.99 inflated! float time here is automatically 10hours. the balloon selection for individual latex balloons are more organized here– they are all in plastic covered cubbys like a candy store.
this store has everything party city has and more– a toy section and a candy section like sweet facotory and huge variety of taffy, and overall has better customer service. im never going to party city again!

Take my kids here at least once a week. The helpers are always a joy to talk to. So many selections. Will come back soon for sure :-)

their customer service sucks especially if you“re doing a return or an exchange, associates are disrespectful and knows nothing about customer service i’m never going back

i read a lot of the reviews on this place and their website’s about us section, before heading over. and i found a lot of the reviews followed the same theme; that being that the customer service sucked, so i prepared myself to not be wowed and just go in and grab what i needed for a party i’m throwing in a few days and head out. i am so happy to say, that i was greatly surprised and totallly wowed by the level of customer service i received there. bianca, (i believe was her name) was super helpful and most accommodating as well as kind to my little daughter, who was basically, a kid in a candy (or, in her case, toy) store.
that said, i am giving my review 3 stars, wishing there was a half star status, as it would be 3.5 stars, for the simple fact that they only have baskets and no carts for you to use while shopping. maybe i am a super-​spendy customer and spent more than the average person, but when i went in, with my 1.5 year old in tow, i left the stroller in the car, figuring they’d have something to contain kids in, being that it is part kids store and party supply store.
they did not.
and she was like a bull in a china shoppe.
this place was like heaven for her, and hell for me, in that i spent most of my time, running after her, instead of shopping, like i had planned.
not to mention, that i bought about 4 baskets full of merchandise and to have to drop them off at the counter and grab another one to load up, while chasing the little one. got rather annoying after the first trip.
so, perhaps it is a silly thing to dock stars for, but parents; beware: there are NO CARTS TO PUT YOUR KID IN and they will run allllllll over the place! thankfully, bianca distracted her with some balloons and was most helpful, not only in helping me schlepp things to the counter, but she also offered to run my many bags full, outside, when i drove up. –instead of me having to worry about schlepping it all back to my car.
one other thing that bothered me, was that they claim they «buy local, so you can buy local» which i am allll about, but sadly, felt that was not the case, when i got there. while i tried to make the majority of my items, all made in the usa, it was rather challenging, and i saw no local artists items. unless by local, they mean china…
i was happy to see a fair amount of biodegradable items in the plates/​napkins/​utensils section though. and a lot of them were made in the usa. maybe that is what is meant by local? but pretty much all of the toys, pinatas and themed items, were all from china. :(
so. in summary: i believe they may have gotten their unpleasant employee situation in check, (or you should just go in when bianca is there!) but they should TOOOTALLY look into getting a few carts, for the more than average shopper who has a mini-​entourage in tow and think about adding more local items, if they want to be a locally-​supplied, supply store.
ps~ i totally appreciated how everything was theme and colour coded though! that is a brilliant idea, especially when you feature every theme and colour choice under the rainbow!

I constantly find myself wandering into this store, not just because of the merchandise, but because of the service. Oftentimes, it is during the evening. The girl usually closing the store is always helpful and kind! I believe her name is Jocelynn. Great store! :)

Great party store ! But it seems as if the space should be utilized better. There seems to be too much and often times things can be scatter or shelves with nothing on it

Sign up on their email list because once in awhile, they will send you a coupon for a free 7″ party plates and cocktail napkins, with purchase. There is no minimum purchase so yes, you can buy a roll of candy and get your free plates and napkins!
They also will let you choose any design so you’re not relegated to plain colored plates. I got a dolphin/​turtle design. My purchase were the exact same set of plates and napkins so yes, this was essentially a BOGO purchase. 2 sets of plates and napkins came down to $ 1+ a set!
The gals at the counter were friendly too!

Good selection of candy to purchase by weight. cute toys. plenty of party supply for any occasion (color specific, too). sorry wrestling fans, no WWE ballons or party supply.

Sadly, said associate Collin took matters into his own hands and wrote a review about ME thinking that his review was going to unnerve me. Unfortunately, his review reflected his immaturity level and continued unprofessionalism. I got in contact with Doug at Diddams’ corporate office LAST Tuesday and sent a follow up email severak days later to find out the status of the situation. A week later I have heard back from Doug and he sent an email stating «employee has been removed from schedule pending disciplinary action.»
To me this means that he’s still employed with Diddams, probably given less hours at this point. Is this enough of a repercussion for bad behavior towards YOUR customers/​guests? You be the judge.

I was so excited when I saw Diddams because of their large selection & I don’t have to travel far to buy surprises for my kid but I was so disappointed with their customer service!
My review is strictly for the terrible customer service I received on ⁴⁄₁₈. I went here on ⁴⁄₁₈ around 11:45 a.m. & the young cashier just gave me attitude from the get go. Firs, t I asked if they carry the lollipop Chupa Chups & she just looked at me like I was stupid or something. Then when I was checking out with my 3 year old son & I asked about their promo (buy $ 20 or $ 25 worth of toys you can buy a gift bag for $ 1) & where I can find the bags, there she goes again with her attitude. I came back & changed my mind about what I was going to purchase but I didn’t know that she already rung up all of what I left on the counter while I was away. So I said I’m not going to get some of the items but it was getting so confusing so she had to redo everything. I don’t care if it’s an inconvenience because firstly, I didn’t tell you to ring them up. Second, it’s your job as a cashier. If she hates her job so much she should just quit because a lot of people would love to be employed. If you’re going to have a pissy attitude then you shouldn’t work in customer service at all. Next time I walk in this store & I see that cashier, I’m walking right back out!

First time entering this store, i was amazed! Diddams has a large selection of candy that goes way back in the days. I was thrilled over their large selection of party goods, educational toys, and stickers for days. However, while the store has a beautiful set up, I feel the staff needs to be in tune with customer service. I revisited Diddams today because I needed to pick up easter goods. Compared to my last visit where the store employees were asking if you needed help finding an item, made suggestions on some of the toys that they thought would be great for my grandkids, Today was the opposite! The employees stood behind the counter listening to loud music, a young male was dancing to the music, while another staff member leaned on the counter biting her nails.
Diddams your store will not last long if the employees disregard the customer. i saw no one on the floor to ask customers if they needed any help finding merchandise. i asked the cashier if there were any more of the scented pencils, her response
was, «i don’t know. » All employes should know what stock is available, not
say, i don’t know. Last, while i was observing your store, a customer went up to the counter to ask where an item was, not one of the employees left the counter to help her, she was given a hand direction to its location. I’d call that down right lazy!
i will return to your store, but i won’t have high expectation of helpful service.
I have been in business for many years and know that the customer is very important, They are the ones that keep your business going! Lesson to be learned, what can make you, can also break you!
Best,
the judge

My new favorite party supply store! A great selection of decorations, supplies, toys and candy. I was looking everywhere for Strawberry Shortcake plates and napkins and finally found them here!

Love the wide selection they have of party items as well as the educational toys they have for children … very big store with friendly staff … my new go to party store …

Wow! What a great store… has everything from quality wooden children’s toys to party goods. Stopped in to buy items for two parties… Western and Fiesta. They had everything I needed and a donkey piñata. Forget Party City, I would much rather go here in the future for all my party needs.

I dropped by here today to purchase some last minute party supplies. The store is large and organized, the staff was helpful, and I was able to easily find what I needed thanks to their big aisle signs.
I’ve been to the San Mateo location before, and while I was able to find what I needed, the staff there isn’t very helpful. The store was also more cramped and a tad messy.
The only downside to this location is the parking. It’s so hard to find parking in this lot. The San Mateo location is in a smaller plaza with parking spots readily available.

Diddams’ slogan is they buy local so we can buy local. They’ve got a nice selection of toys and books for various age categories. And party supplies.
I’d probably give it a higher rating except I only popped in to purchase a stocking stuffer gift today, and didn’t have time to walk the entire store.
Friendly staff and a huge storefront.

Diddams is a nice addition to Westlake Center. It looks like some parts of the store are still being set up, but it’s open for business. The store is huge with aisles for regular and themed party supplies, toys, dolls, books and candy galore!