Verizon Wireless

Very helpful, salesman was upfront and saved me money on my monthly plan and some free accessories :-)

Super friendly and accommodating staff, everyone here went above and beyond to help me out! I went in on a Saturday afternoon and there was zero wait time to be helped which was nice. Usually I hate dealing with anything at the Verizon store but it was not a hassle at all coming here.

Vic helped us out choose a plan and phones. We were new customers to Verizon. Everyone there seems very laid back and they are not pushy. I really liked their service. Definitely, I will come back next year for an upgrade and recommend them with my friends.

Alex and his supervisor Roberto is the best. I came in the door and Roberto said hi and asked me what I needed right away and refered me to Alex. Everything went well. They both helped me in everything and were very patient with my application. Easy breezy stop by to get a new number and line. Thanks.

I would recommend this location to my friends.
The general store manager, Rob, was very accommodating and professional.
Elham is one of the best sales rep who showed extraordinary patience and did outstanding work as I migrated 3 phone lines to my account.

Alex was very helpful, patient, pleasant, and knowledgeable. He helped me reset and transfer photos, save battery, contacts.

Tim, Rami & Kareem are the best!!! They helped me in a situation that the other stores in their area would not. They bent over backwards to help me. I don’t even live in California and will not have the opportunity to be a regular at their store, but would if I lived I their area. They figured out a way to help me and saw it through to the end. They even left notes I my file so that when I returned to Tennessee I would have no trouble trading in my old phone. Every i was dotted And every t was crossed. Great work!

After a 14 year relationship with Sprint my husband I decided it was time to join the Verizon network. Now is a great time as they have all new affordable plans & a fantastic import credit ($ 300.00/line). The team in this store is Captain by a great leader (Tim), Tim was kind, fair and completely understanding. I questioned him on everything from hidden cost to network coverage. He answered every questioned honestly and I trust him (not easy for me) Tim had his assistant manager (Tearra) stay after hours just to help us. Terra is a very patient person, her ability to multi-​task was well notice. Her staff respects her and she is a great example of what a good employee looks like. I’m a tuff customer but at the end of it all, I’m a loyal one. My first interactions with customers service via the 800 # has been hands down the best cellular network customer service call ever (Thanks Deborah). Don’t just read this; stop in and see Tim & Tearra.

Best service I ever got was from this rad guy named HARJOT!!! I upgraded my father’s phone, and my own phone with him. Harjot really breaks everything down into detail for you. Super friendly staff, new management, great customer service and enthusiastic crew! Best experience with verizon in my life! Guys if you need help with your verizon phone go to this store! :D
I will definitely come here from now on!!! Woot!

I qualified for an iPhone upgrade and rather than have to wait to have it shipped, Verizon gave me the option of being able to pick up my new phone here. What should have been a 5 minute transaction turned into 30 minutes of their high pressure sales people trying to sell me a new phone plan along with cases and other items I didn’t want or need

I was here this past weekend to upgrade phones with the family. You would think you would be in and out with an appointment but we didn’t end up leaving until 2 hours later. They really do need more seating inside. I was so tired from standing so long.
The store was pretty busy on a Saturday evening and we had 2 workers helping us too (Tim & Ebrahim + a silent co-​worker). Not sure why it took so long to activate and transfer stuff from our old phones to new phones.
Customer service was hit or miss. Most of the people we encountered were friendly but one of the guys helping us barely spoke to us and didn’t even have a name tag on.
Anyways, not only did the process take forever, not all the phones worked when we left. One of then couldn’t even call out or connect to the 4g once we left the store. I had to end up calling Verizon and getting that fixed. Another issue was transferring an upgrade from one line to another. They said it would cause a temporary interruption for the line we were transferring the upgrade from. We didn’t realize until later that they never connected that line back and that cause another phone call to that night.
I’m not sure why everything took so long and why not everything worked when we left. Maybe it would have been easier going to Costco or ordering the phones and upgrading off the Verizon website.

Jeff was extremely helpful. He was able to solve my problem that the SF market location couldn’t.

Been a Verizon customer for a long time now. And we’ve always gone to this store for all our needs. We’ve always had great experience here with customer service with their sales rep, Shane who we used to ask for specifically (though I’ve been told is currently at their Stonestown branch), when Shane wasn’t available, the staff there always took care of us.
Just over the past couple of days we got awesome customer service from, Jeff. He helped my wife upgrade to an iPhone 6, and also set my in-​laws up with their own plan. He also helped us find ways to minimize our costs by looking up promotions that were a good fit for us. All in all it worked out in the end. Kudos also to his manager, Tim, for explaining our options to us.
Like I said earlier, we’ve always come here and will continue to do so because of the excellent customer service.

Don’t let the other reviews get to your head. This is a great verizon store and I have been going here for years. The staff are very kind and helpful. Just got a new iPhone 6 with the amazing customer service from Vince.

Kudos to Jazmine! Called in to freak out about a bill. (A bill that went from $ 350 to $ 450!) She remained calm. Explained everything. EVERYTHING, clearly in English so I understood. Not in «billing» terms. One happy customer here.
Thanks! :)

1 star for Verizon as a whole to have more convenient store locations available and started the queueing system in stores but the people who are in charge of coaching and training do have a lot to work on since the possibilities are out there.
–1star for wait time is often longer than what’s quoted.
–1star for most of the representatives not being knowledgeable about the services or products that the company carriers
–2 stars for BAD customer service –greeter J said «if you want to keep complaning and get another phone, you can «as he wasn’t sure the «why» after a customer asked if it was better to have someone look at the phone since the cooperate email setup didn’t go through via data but WiFi. What kind of customer service was that!!! I even made it clear that I didn’t want to get another certified replacement. In addition, it’s not Verizon being kind to send the replacement. Customers actually pay for this service, for a CERTIFIED phone. Where does the attitude come from?
The bottom line is Verizon better put themselves together before loosing more customers.

I visited on a Sunday, it was rather busy. There was a greeter at the door who let us know there was an hour wait and would call us when it was our turn. An hour twenty minutes passed and it was my turn to be helped by a representative. I wanted to buy a phone outright, no contact. He stayed he cannot sell a phone unless it is tied to an account. So I gave him two accounts to choose from, both under my name. I had a feeling I couldn’t order a phone on one of the accounts.
He said ok, let me go get the phone, no communication he was confused and going to talk to his manager for 15 minutes. So while he was playing telephone to his manager who I never met as I don’t see the point of making a scene, I was just waiting for my device.
He came back and told me he couldn’t sell me a device. I asked are you sure, and walked out without a phone.
Two hours wasted no device.
I called 611 and ordered the phone but now have to wait for it to ship.
Moral of this story:
1. The representative may not know what they are doing. Lack of training perhaps?
2. The representative may take some of your information to another co-​worker or manager.
3. You may wait and not get a solution.

This place is horrible & it seems the new GM, albeit kind & polite is ineffective in managing efficiently. Wait times are RIDICULoUS! ! ! Why should clients have to wait so long. Hello Verizon. A little consideration!

This place does damage control left and right-​damage caused by their staff! The wait times are always much longer than quoted, even at opening. The employees are unhelpful for the most part, which then causes managers like tuyree (sp) to run around having to promise credits to accounts. I came in with a broken phone and was literally directed to a phone to call insurance and fend for myself. Like, that’s what I’m here for. For you to assist me.
One bright spot here, and the only reason for a star: Andrew, a sales associate. He was kind, calm, and explained things in better detail than others before him.
You’re better off saving a trip and using the website.

Well I read a lot of review on Unilocal before I went in there to check out the customer services since iPhone 6 just came out. Earlier the same day I went to best buy in colma, radio shack at westlake to see how their customer service was, but I feel like I didn’t get the right answer and the services that I needed coming from a professional sales background in a huge corporation.
Off course iPhone 6 just came out for like two days so traffic was crazy and I didn’t had to wait 20 – 30 mins before «VINCE» came out to helped me. I told him exactly what I wanted and what I’m using currently. He suggest me to the iPhone 6. Which I don’t mind. The process did take a little longer then I expected, but it was him trying to explained the different plans and the difference between the 2 year contract and the edge finance. I was there till close and they were still there to helped thought out the whole process. Thank you! Vince…