Firestone Complete Auto Care

My Lexus got a bad flat on the front driver side and it needed new tire. My little brother took my car to Firestone to get the tire replace since i was busy that day. He went to other Firestone locations before and didn’t have any bad experiences. He brought my car at 10am in the morning. The mechanic told him it should get both new front tires for even wear. I gave him the okay to do so. He also said they are really booked and that it should be done by 2−4pm. He was okay with it since he was able to kill some time at the gym and have lunch around the mall. He got back at 4pm and my car was still parked and unmoved. He was pissed. His thought was that It should have been done around 3pm. Nope. They started around 4:30pm and was done around past 5pm. They were also suppose to call him when they were done with the car. At least, call to let him know ahead of time that it would take longer. We are human and understand we are not perfect. After getting new tires and my car from my brother, I thought I was done and life goes on. However, that was not the case. Here is a list of half hazard mistake Firestone did that makes me question their professionalism and integrity.
–One of the new tires that was installed was under-​inflated. Thank god the low tire pressure light was on. PSI reading on my gauge was 15 psi. Lexus recommends 32 psi.
–Because my Lexus is a front wheel drive, new tire should be on the front as it wears faster then the rear. They move the old tires to the front and installed the new tires to the rear.
–The Lexus has metal valve caps. They replace them with some old plastic valve caps. I will update this later to see if I can get my OEM valves back. Otherwise, I will have to go to the Lexas dealer and pay $$$ for it.
One somewhat good thing is that the service manager said he will give me a free oil change for my car for the long wait. However, it is not a coupon or voucher. It is his business card with a hand written note for a free oil change. I don’t want to come back at the same location and experience what my little brother had to go through. I doubt they will honor the free oil change.
It best to stay way from this location. Hope this helps.

I dropped by here today on a Sunday to get an oil change for my Corolla without an appointment. Luckily, they had one slot left to get it done for the day! And because I didn’t have an appointment, they didn’t get my car done (w/​courtesy service i.e. tire rotation) until 10 min before they closed. It’s fine with me as long as they got it done on the same day instead of the next or never! I had even called around 4.30 (they close at 5) to ask about it and the lady went to go check the status and came back with an answer. $ 37 for an oil change is a good deal!

If unfriendly/​condescending staff and 6-​hour tire changes (even with an appointment) is your thing then this is the place for you. Otherwise go somewhere else.

Brought our car here on several different occasions: Oil Change, Serpentine Belt, CV Boot, Brakes, Tire Rotation, Battery, Brake Fluid and Alignment.
I made sure all the works were done at each and every occasion, and they were. In my opinion, I would say they work quite fast and efficient for a chain auto shop. I’m just glad that they take our car every time without an appointment, I don’t like it when I have to call ahead to make an appointment.
I would definitely continue bringing our cars to here for service in the future.

Julio is the man. He was really professional, gave awesome advice, and when there was something I was not sure about, he looked it up for me. My oil change was done right when he said it would be, and he saved us all of the money he could! 10/​10, would recommend and go back again!

We are long term Firestone Customers… Over the past year we have spent over $ 1,000 on one of our vehicles… The Manager of this store was Allen H. He is amazing! Sadly Alllen transferred to the Hayward Store… Long story short. Monday of Labor Day weekend my engine light came on and my car stalled less than 5 miles from Serramonte Firestone… While on the side of the road i called the store… I was put on hold for over 8 minutes… When I called back I left my name and number requesting a call back… They never bothered to call back.
Apparently a loyal long time customer means NOTHING to these folks… If we ever do business with Firestone again… we will make the drive to Hayward… The Serramonte store could care less about YOU or your car… only in it for the money…

Recently visited them for new tires. They changed them on time and for reasonable price. Had a great experience.

This place is a freakin joke! We called before we went and they told us to come in. We went 2 different weekends to get an oil change. First time, Saturday at around 8am, we were told that we would have to drop it off and pick up around 5pm. 2^nd time, we went on a Sunday around 7am and was told it wouldn’t be ready until 4pm… does it seriously take that long for an oil change? We asked them why it takes so long and they said that they are down 3 guys. Smh… is that my problem?!! We were out in Vacaville on Saturday and decided to stop by a Firestone out there. They are an appointment only basis everyday and advised that they are not sure what kind of operation is being run in Daly City but all Firestone locations should be appointment only on the weekends! Idk, but I guess my money’s not good at Firestone. This is super frustrating and such a waste of time! Never again!

I called to ask of they could take my car today, and they said sure.
I drove all the way out here, and then they told me they won’t take me because they’re overbooked. And they told me this rudely.
Wasted over an hour of my time, I drove over as soon as I was done calling.
That was pretty rotten.

I have attempted (notice I say attempted) to drop in for an oil change on weekends. I ALWAYS failed. Firestone opens at 7am on weekends and when I arrive at 7am, there’s always a line for drop in oil changes! THREE TIMES, I attempted to come in and always left disappointed and frustrated. I finally tried making an appointment for a weekday (even though it is extremely difficult for me to commute with my car in the shop), and was able to schedule an oil change for 2 weeks later.
The only reason I keep trying to go back to this Firestone is 1. Giselle is so awesome! She is on top of her work and gets things done quick. 2. The Firestone card gives extra discounts.
Luckily my scheduled oil change only took 35 minutes to complete. It topped the 45 minutes I waited in line to talk to the receptionist.
Bottom line: schedule an appointment! And get there at least 30minutes early, just in case

Absolutley awful customer service! And ridiculously overcharge on repairs. Wanted 700 $ to change an alternator. Then when I said no thanks, and they said if I don’t pick up my car it will be towed?! I need two days to arrange a way to come get it. I will never return and urge you not to go.

They over charge and they dont do all the work they said they would. Had my tires changed. They never fixed the alignment. Initially they said i have a warranty if it gets holes. Well when i did they said i dont have any if that.