Anthony’s Shoe and Luggage Repair

Way overpriced for the service they provide, I am disappointed and will be taking my business elsewhere.

I took a pair of shoes in for a shine; however, when I returned they could not find the shoes and kept me waiting while they flipped through card files and searched around the shop. I eventually could not wait any longer since my wife and I had plans so I asked them to call me when they found the shoes. Shortly after, they called and said they had found the shoes and that they would drop them off at our house after the shop closed (we live very close to the shop). When my wife and I returned home that night we could not find the shoes and we looked all around the outside of the house. I called the shop that evening and left a message, I called again in the morning and left another message, and I called one more time in the afternoon, but they did not call back. After work I went directly to the store and was told they had returned the shoes to the house about 5 hours earlier. When I asked why they had not called to explain the change in plans (the plan had been to bring them to the house the night before), they said they were busy and so they didn’t call. I didn’t mind that they had made a mistake in misplacing the shoes; however, I thought it was inconsiderate that they did not call to update me on the change in plans or return my calls. I lost time waiting in the store and I made a return trip to the store and waited in line a 2^nd time, I had called 3 times and left 2 messages with no return call. By not dropping them off the night before they did not do what they promised and they did not call to explain the change in plans. I told them I thought I deserved a refund and they got upset that I was asking for a refund. They did eventually give me a refund but then said «I guess you the money more that we do!» I found this final statement to be rude and I didn’t understand why they thought it was unreasonable to ask for a refund for the shoe shine as I lost about 45 minutes of my personal time beyond the time it should have taken.

fixed my leather half chaps

Totally got ripped off. They refused to give me a replacement product or give me a refund. I had the receipt and orginal box but because I had opened the product in the car in front of the store they would not help. Do not do business with these people.

Stiletto heel repair $ 15 and leather purse restore $ 89 (clean + scuffs)

I was very happy with their service until recently. The owner has developed an attitude and doesn’t seem to care if you his customers are happy or not. At first I thought he was having a bad day but it has happened several times. I took in a backpack, early Friday morning, to have a very small repair done a trip, I explained to the owner that I needed it Tuesday evening because I was leaving Wednesday morning… he said it would not be a problem and if there was some unforeseen problem he would call me on Tuesday morning to let me know. When I went in to pick it up he said «Oh sorry didn’t get around to it». I left, thought about it, then called him and told him how disappointed I was with his service and he said «oh well… good night and hung up on me». I have always been a supporter of small business and especially in my neighborhood… unfortunately, this only goes so far… I will gladly drive a little further for better service.

I went to this place because of the raving reviews. I had a pair of pointed toe pumps that needed some tlc. The tip of the shoes were peeling and needed to be refinished. I brought them in and the man at the counter spoke no English but he implied he could get them taken care of. He had me prepay which I thought was weird. I’m coming back for the shoes and they are more than comparable for collateral. When I went back to pick them up, they basically looked like a black permanent marker was used to color in the area that needed fixed. Definitely not going back here.

I could not be more happy with the work that was done on my 1000.00 semi custom Parlanti english riding boots. My boots came in really tight on the calf (to the point I would lose feeling in my legs) and they were able to stretch it enough to fit like a glove! I will be coming here with any and all boot/​shoe needs! I HIGHLY recommend them!

I took my John Varvatos bag to have a zipper pull replaced and was quoted $ 28.50 to which I agreed. When I picked up the bag, I didn’t inspect it carefully to see that they never replaced the pull as agreed, but merely put a ring through the existing pull and still charged me $ 28.50 plus tax for a repair that I could have done myself. They are dishonest and reluctantly refunded my money when confronted. Poor and deceitful business practices.

Left my belt here to be shortened and they said that it would be done on Saturday; well i came on Saturday driving out of my way to pick it up and after waiting a long time for them to look for it they realized that it was not finished and that one of the employees had taken it home to work on it. I was very upset and wanted to just take my business elsewhere but they could not even give it back to me. I had to pick it up on Monday. It was my first and last time taking anything to this business.

Took my cream Chanel purse to get cleaned and it turned out perfect. My only compliant was that the handle were he dyed it began to peel after 1 month and when I took it back i was charged $ 30. (I just paid $ 100) Ive always had great results but i kind of felt he should have touched it up for free.

The best ever! I recently had my LV wallet cleaned here, it came back looking brand new and it had an ink stain that is now gone. I’ve had a bag dyed here and shoes. Shoes were for a wedding and were perfect match. The bag was a print that was out of style, now it’s a gorgeous classic custom!

So happy with the work they did on my luggage! I thought I would have to buy a new set. They do excellent work. Highly recommended!!!

Quickly repaired the heel of my boots, can’t even tell they replaced anything. So nice and helpful, definitely recommend for any thing that needs fixing. Price was very reasonable as well!

They r awesome! Will recommend to all my friends!

Took a luggage in with a stuck handle they fixed it in minutes. Very happy

Brought a pair of boots here around 1:30pm on Saturday. All I needed was a heel replacement. They didn’t look busy and the guy told me it would be ready on Wednesday. Wednesday, seriously??? Where’s an Instant Shoe Repair when you need one? This repair takes less than 15 mins elsewhere.
I pleaded w/​him since I don’t live in the area and I sure wasn’t going to stick around a few days just for these boots. The guy finally accepted to repair them and have them done by 4:30pm. They close at 5pm so he insisted I return at 4:30pm otherwise I’d be S.O.L.
Total damage was around ~$ 13. Not bad. Wasn’t too pleased w/​the customer service but at least they got it done.
They accept credit cards but only for transactions over $ 12.

I wish I could attach pictures to tell the world about this very talented group of shoe repairers…
So I got a puppy, nice cute wonderful… two years later she’s still enamored by leather shoes, sandals, heels and shoe laces. I wear a size 11 and I’m flat footed so saying that shoe shopping is difficult is an understatement. These guys have taken half chewed heels and replaced them. Anyone can do that. These guys have literally repaired inches of damage on boots, replaces toes/​fronts of shoes, replaced straps on sandles… the list goes on and on. I’ve been going to them for about two years now and have made my favorite boots last forever!!!
They are affordable and prompt about when they say they’ll have things done. Definitely life-​savers!