Instant Shoe Repair

Hate giving bad reviews but sadly this place is dirty, dismal and the repairs are mediocre. The gentleman whom I have had dealings with on 3 occasions, is offensively impolite which is the main reason I shall never visit again.

Don’t bring your shoes here especially if they are expensive shoes. He does a really dirty job and he’s prices aren’t cheap. My shoes looks worse than when I brought them in and he gets mad if you say anything is wrong. Don’t waste your energy or money here.

I paid $ 55 to fix a heal and get shoes polished. When the heel fell off he wanted to charge me to repair the heel. He said I broke the shoe. I told him he didn’t repair it correctly. When I told him I would not come back if he charged me he said he never wanted me to come back again. He fixed the heel, but was absolutely repulsive in his behavior.
I had been coming there for years and that made no difference to him.

I have been going here for years. He always saves my shoes and returns them to me much better then when I dropped them off. The turn around is quick and the prices are reasonable. Highly recommend.

I have had two excellent experiences here with repairs on men’s dress shoes. Most recently he did a complete replacement of the soles and heels on a pair of Allen Edmonds oxfords. Two years ago I paid $ 125 to get the shoes «recrafted“by Allen Edmonds, and wasn’t willing to pay that price again for a 6-​year old pair of shoes. For $ 50 he replaced the heels and soles and gave them a polish. Quality of work and materials is excellent, and I expect to get another 2 – 3 years out of the shoes.

My boss has been going to Don for over 20 years! Everyone in her family calls him the «Shoe God» because he makes everything better!
I tried to look up his shop on Unilocal and was turned off by the negative reviews… it kept me from trying him out for a long time.
I’m so happy I finally did try him out because he’s fantastic and super sweet. His prices are reasonable as well. Highly recommend trying him out if you are in the area

Instant repair my ass! That advertising is just to get you in, then you’re trapped. I left a pair of motorcycle boots just to get glued and he told me to come back to pick them up in a week. He had me prepay and when I returned a week later, they weren’t ready. He simply said «I forgot». Haven’t picked the final product yet, so more to come on that. I’m already a never will return customer and so should you.

One star is too much for this place! Save yourself time, money, and a headache by going to another shoe repair. I brought a pair of boots here to get fixed, paid $ 30, and now can’t even wear them because he ruined them. When I took them back in to show him he said «it’s not my problem.» He then proceeded to tell me that I don’t have to come back there again. By far one of the worst service experiences I’ve ever had in my life!

This is a really great shoe repair shop! It’s a true find to have a shoe repair shop with a real craftsman who truly cares about his customers. He is always friendly & helpful, with quick repairs & always reasonably priced. If you need good repairs, you should definitely give Instant Shoe Repair a try. We’ve been using them for at least 12 years & though my husband & I moved out of the area, we still take all our shoes, belts, purses, etc. to Don for repair since he’s so good & the pricing is just right. He’s often given new life to shoes & purses I might have otherwise thrown away. We’re lucky to have him & his expertise in our community.

Didn’t even make it in! Called to ask a question & he seemed so rushed! He didn’t even answer my question then hung up before I could say anything else! I called back & it just kept ringing. I obviously won’t be taking my Burberry purse there! Or anything for that matter!

I cannot believe this guy is still in business.
I’ve been coming here every two years or so for about 8 years thinking… okay — maybe, I’ll give him ANOTHER chance since he’s still OPEN and maybe this time, he’ll do a better job… but every time he does a seriously unprofessional job… He puts forth no effort in detail or craftsmanship in his work!.. And will not think twice to destroy your belongings that you’ve entrusted him with.
The first time I brought him a pair if Donald Pliner silver dress shoes to clean. He ended up choosing whatever beige-​like color he felt matched ‘good enough’ and discolored the entire shoes. I never asked him to polish them with a different color. Just clean them, the best he could. And if he couldn’t — please let me know before changing the color of the shoes. I took them back to Nordstrom, where I bought the shoes, and they said they couldn’t do anything but darken them to black or brown to salvage the hideous color he polished them with.
2 years later, I brought him a light brown leather Gucci purse and asked him to clean it. Assuming, there could be no harm done with simply cleaning the purse. I couldn’t believe my eyes when I picked it up. He AGAIN polished it with a very dark flat ugly dark brown color that makes the bag look fake… It doesn’t even come close to the matching wallet… I haven’t used the $ 750 purse since. I was crushed :(
A couple years later, I had a baby, gained some weight and had a pair of Marc Jacobs black leather boots that were a little tight on me. I saw that he was still in business and thought — what am I missing… I’m going to try him once again since I live two blocks away.
I brought the boots in and asked if he could stretch them out a little. He said «sure»… Nervously, I left them. After I picked them up, they were so off — waaay off. One was so much bigger than the other, so I went back and after a couple tries — he couldn’t seem to get them to remotely match in size. So I gave up. I didn’t expect them to perfectly match in size, only to be able to wear them comfortably. He couldn’t pull it off.
And finally, 2 years later, last month I dropped a pair of leather ballet-​like shoes off to have him stretch them out a bit up in the front by the bunion toe for comfort — since they were tight there and in the heel. I thought id be safe as long as he didn’t clean or polish the color (given he’s terrible at matching) he did suggest inserts lifts that helped the stiffness in the heel, which I admit, was the ONLY thing he’s ever done right. Once I picked them up, they looked like as if he took the butt of a screwdriver or tool and pushed one shoe (bunion area) up to loosen it. It literally left a round convex circle shape in the area I asked to be stretched. And the other shoe looks like again he didn’t make any effort to hide that there was work done — he left dents and scratches, discoloration.
Thank God — he suggested the insert lifts that remedied the stiff heel or he would’ve ruined the entire shoe.
After all the years he’s been in business, I’m shocked that he doesn’t seem to care to improve his craft.
I will NEVER go back to this guy. My forgiving and hopeful nature has only gotten me frustration and loss from this shoe repair.
I forgot to mention how rude and impersonal he can be and expects you to pay up front because he knows there’s a chance a customer will not be happy with his work and will refuse to pay when picking up. I think he can do very, very basic shoe repair but beyond that — CONSUMER BEWARE!

DO NOT COME HERE! Not even worth a one star review. I brought a pair of Rachel Comey leather boots here to be fixed (scuffed toe). The man (owner?) fixed the scuff and I went home thinking what a great job he did… until I realized he used BLUE DYE instead of the actual BLACK color of the boot. I went back to ask if he could fix it and instead of helping me, he said I was crazy and that the boot was blue. My boots were 2 different colors because you could clearly see where he did the touch up! So I had black AND blue boots! He refused to do anything at all and told me not to bring my business here anymore. He even threatened me saying he had «insurance» (whatever that means). He was truly an awful person to deal with. Luckily, I found another shoe repair in Mission Viejo and they fixed it for me. That place couldn’t believe what this man did because they stripped the blue dye off and could tell that this man should have used black dye when originally fixing my boots. Horrible experience, horrible customer service, horrible attitude. I don’t usually leave reviews but I feel obligated to leave this one because of my experience there.

DO NOT EVER GO HERE!!! He makes you pay beforehand when you drop off your item and he does not have a computer system. I dropped off my Louis Vuitton bag to have the zipper fixed and when I went to go pick it up… HE DID NOT HAVE MY BAG. He lost my bag or who knows what he did with it. It’s not even really about the bag, he was extremely rude and when he panicked that he couldn’t find it, he said that I never dropped off my bag. Please take your bags and shoes elsewhere!!! I wish I would have read reviews before going here.

I have been a loyal customer to this shoe repair shop for four years. The work was always satisfactory, nothing special. Today however, I was very disappointed and left with my shoes in hand after the owner was immeadiately aggressive and denied doing the previous work on my shoes. He had glued the sole on my husband’s shoes about two weeks ago and it did not hold after two wearings. I returned today to have them repaired again and he totally denied the previous repair. He said they needed to be sewn and that he would have never glued them. Well in fact he did and I remember waiting for him to glue them while I waited because he was not ready for the pick up day. I was shocked at his attitude and he let me leave without offering a solution just denial of his work. I guess he doesn’t mind losing a customer, because I will take my business elsewhere, I did not deserve that treatment at the very least.