Massage Envy – Dana Point

I never ever review a place unless is really good or really bad, have been a member of ME for a few years now, Erika is a wonderful therapist, how ever always have issues with the girls in the front, they are so rude and bitchy, every time I try to schedule an appointment is like you owe them something or your doing them a favor, they put you on hold for ever to talk to friends coming to visit or other employees, I’ve seen them do this when going to my appointments, and the last incident made me want to cancel my membership except I have 20 massages accumulated… But one thing is for sure I’m not coming back to this location, I’m using them somewhere else… Talked to the manager Darci and she had no management skills… Her answer was:
*well how was my employee being rude? Really? Do u need me to tell you the entire conversation? Come on. I don’t know of this is a franchise or what but if there is an owner that cares about business they should train the receptionist girls with customer service skills, could bring more business instead of driving it away… Just some food for thought.

So if you come here– see Camille because she’s amazing with massage. If I lived here i would definitely use her as my therapist!

Due to a tremendous amount of personal stress, my husband and I decided to treat ourselves to a couples massage at Massage Envy — Ocean Ranch in Dana Point. My neck and shoulders had been hurting and I was really looking forward to tonight’s massage. However, I left annoyed and pissed and without the massage being completed (or even started).
We arrived at the suggested 15 minutes early to fill out the paperwork. We sat in the tranquility room and patiently waited for our therapist to greet us (which didn’t happen until 5+ minutes after our appointment time). Strike one. When I called to make the appointment, I clearly stated we both my husband and I wanted medium to deep pressure. When we got into the room his therapist said she «only does medium pressure and they should have explained that to you». I said to my therapist (Melissa) «well if you do deep pressure, maybe we can switch». She retorted: «I do but I don’t think I can do that». Rude, strike 2. We then got undressed (waited 5 more minutes) and lied on the table. Melissa walked back in and I asked her for a tissue because I wasn’t feeling well. She immediately said «Well it’s not good to get a massage when you’re sick. You can make me sick and prevent me from doing massages, you know? You can get sick too». Ok, but why did no one say anything when I called about not coming when sick? Or when I arrived and spoke to the receptionist and clearly sounded like I have a cold? Whatever, I got up and left, strike 3.
As I was walking out, the receptionist said to me, «Sorry about that, let me talk to my manager and I’ll let you know». When I came back to pick up my husband, they said nothing and didn’t even acknowledge I was waiting for him. While in the waiting room, I heard the two people at the front desk snickering about the customers that were coming and going. Completely unprofessional. Strike 4.
This not only completely ruined my experience, but my husbands as well. Before tonight, we seriously talked about signing up for a membership. After tonight, I would be crazy and a glutton for frustration to even consider that.

From the very first time I started coming here they ALWAYS incredible customer service!!! I can be pretty picky with massages but I have only had top knotch massages from Massage Envy Dana Point/​Ocean Ranch. I have had so many massages here and every time the massage therapist really listens to what I want. A few years back I went to a different massage place where I had the most painful massage of my life, but that’s never been the case here. Darcey, the manager, offers helpful tips on which massage therapist to try you can tell she truly knows everyone’s different massage styles. She’s extremely polite, professional and every time I check in everyone at the front desk is so friendly, not only me but every single person that comes in the door. Which makes the atmosphere more welcoming, relaxing and comfortable. Anyway, I see Summer for my facials she’s so sweet and extremely gentle, my skin is always glowing after my facial. They use Murad products that work really well if you have acne prone skin (or any kind of skin there’s different lines for different skins types i.e. anti-​aging, vitamin c). I’ve seen major improvements in my skin since coming here.
Try Massage Envy in Dana Point, it’s the best place around for massage and facials! You won’t regret it!!!

The absolute worst facial ever! The steam machine did not work. When I asked she said they are all broken. The estethician wore gloves during the facial! Who wears gloves during a facial? Horrible pinching with the gloves and bad technique. I just absolutely a waste of big time and money! I also have returned three times to find a massage therapist whom I like and been unsuccessful. I used to have two at this location I liked but both left. I’m so sad this place has gone downhill.

This place used to be awesome, but the good massage therapists left and what remains is terrible. The last straw for me was a massage therapist who was hung over and reeked of alcohol. She «dead fish» handed me versus giving me a massage. I cancelled my membership after this experience.

I got an appointment last minute on vacation which I was psyched about. It wasn’t far from the St. Regis, which was where we were staying.
I wish I could remember the therapists name because she was excellent. It was probably one of the best massages I’ve had, especially for a massage envy. It was an hour and half and it flew by. She was great!

They need better management. Workers need to be better trained on policy.
I asked to cancel before my payment went through but I was told that I had to pay for an additional 30 days of membership after I filled out the cancellation paperwork.
I truly needed that money for other things. How much better of an experience could I have had if the management would have informed me of this 30 days ago.
She claims that she had informed me when she did in fact not inform
Me of that at all. If I would have known that I would have filled out the paperwork 2
Months ago.
Then I sit there and argue with the customer at the front desk in front of your other employees?! Real professional right?
Stay far away from this franchise and stick to private massage therapists.
NEVER AGAIN will I ever become a member. It’s sad that after two years this is how it has to end.
Not only that but I live 30 miles away from this location but since I signed up initially to be a member here my cancellation HAS to be processed here at this specific location. That’s the most terrible corporate policy and it’s completely asinine.

DON’T GO… I am a loyal patron, been a member for almost 5 years. I am an athlete and I train hard, marathons, triathlons, centuries, and I know that I need to take care of my body and believe very much in massage and body work. I do not believe in supporting bad management or ownership. Tell tale signs a place doesn’t treat employees well… revolving door of young unqualified staff. Not just massage therapists’, cause I understand that’s tough work and the money can’t be good enough for them to bust their chops the way the do day in and day out for hours on end. This location has a steady stream of high school girls that are obviously expendable and cheap. Why would they stay when they are paid probably close to minimum wage especially if they are treated poorly? I don’t blame them. You get what you pay for and they never offered the kind of service I expect in a place of value. I still went back for too long because I loved the massage therapist that I used to see at this location. The owner has two franchises (Laguna Niguel and Ocean Ranch) that I know of and I’ll never step foot in ether again. Management is slow and lazy but that’s not the part that really got me to finally leave. What broke the camel’s back was the bad mouthing the owner did about his employees. I’m in the customer service industry and it makes me very forgiving of others in the same industry, but when an owner has too much vanity and money to care, it makes me mad. I don’t want any of my hard earned money going toward someone that blames a problem on an employee. Take the heat yourself and support your team. This owner has to get a clue and realize that that kind of attitude isn’t rewarded. It is really tough to get a membership transferred to another location, and I will keep at it till they release me. I will close up my membership after my next event. In the mean time, I will go onto every social media site and tell them how I feel and why. So moral of the story. Act like a jerk and Ill tell everyone I know and be loyal to the truth and not your profit.

Paul is the best! I carry all my tension in my upper back, shoulders, and neck which Paul noticed and suggested we focus on those areas rather then whole body. As he puts it «quality over quantity» Um yes please! I also have a reverse curve in my neck which causes a lot of pain but Paul helped this tremendously! You can tell he has a passion for his work and truly wants to help his clients. I will definitely be going back to see him.
Only thing I would suggest differently from massage envy is to please, for the love of god suggest your membership BEFORE the massage. No one wants to be sold something when they are trying to relax.

I’ve been a member for over a year and thought I should post Mr review for this place. I come here maybe once or twice a month, and it is such a treat. I always get a fantastic massage here, and I get treated in a really professional manner. For the price and what I get out of coming here, it’s something that I really look forward to. I usually request Desiree or Shawn, and I’m looking forward to my next visit.

I would not recommend this place. The good therapists all leave and then you can’t get the only good one that is left. It takes sometimes 3 weeks to get the one you like. The management is horrible. My last massage was not honored even though I had an appt booked and was told by their staff both on the phone and in person that it would be. Holly the asst manager and Darcy the manager are both terrible for customer service. Go somewhere else that wants to keep customers happy and coming back.

You should become a member here, it’s worth it. You walk into a beautiful receptionist area — greeted by a couple good looking ladies I may add. They have you fill out a quick form asking you to list any medical condition (skin rash, disease, etc). After that, the receptionist leads you into another premium waiting room. The music is really cheesey. I think Massage Envy should try playing some Zero 7, Telopopmusik, or even Enya (lol). Anyways, your therapist walks out and greets and then takes you into a small little room with your massage bed on it. Generally, the thearapist should ask why you’re getting a massage, what target areas you need hit, and any sensitive spots. She/​he gives you a couple minutes to undress an go in the covers.
The massage: wonderful. I asked for a medium pressure, full body massage. I’m a surfer and body builder so I wanted my back hit extra hard. She did wonderful — she got rid of all the lactic acid in my back. I tipped around $ 15 or so. You feel so good after the massage, almost a drunk/​high feeling. I literally went home after my massage, poured a glass of wine, and passed out. Great experience here. If you are an athlete, getting a massage once every month is almost as important as drinking your protein after every workout.
The reason why Massage Envy Spa in Dana Point didn’t receive 5 stars: the rooms are a bit small, the music is cheesey. I hate to be picky, but I asked for a glass of water and they handed me 3 inch tall plastic cup of water — I think it would be nice to get a traditional glass of water.
I love this place overall though. Please go here.

I dont understand how these places are still in business. I came in for my first time introductory offer. They didnt greet me at all the girls at the front desk were absolutely terrible! I show up early and i was still cut short! ontop of that my massage was less than mediocre. After i was paying the girls tried selling me on their YEARLY! membership and then became nice to me? what kind of customer service is that? i have no idea how this place is still here and those girls were absolutely terrible the nerve of them to even try that. GOODLUCK FUTURE CUSTOMERS.

Tried to become a customer and they would not call me back! I made an appt online for a prenatal massage at the Spa Envy in Dana Point. I received an email letting me know that someone will be contacting me shortly to confirm my appt. I have attempted to get ahold of the office myself to confirm as I am in desperate need of an appointment. Not one time did anyone answer the phone, and I could not leave a message in the mailbox, because it said the mailbox has not been set up yet. The appointment days requested have come and gone at this point, with no contact to me. I am sticking with Burke Williams, who I consider reliable and professional.
Never bothering with Massage Envy in Dana POint ever again. Waste of time.

I always have a great time at Massage Envy. Paul and Jill are as good as it gets. It is a very knowledgable staff. The only thing they can work on is getting on time & giving the proper amount of minutes for the massage. Paul does make it up if he is late. Membership is a great deal for anyone.

Great prices, especially if you sign up for one of the membership packages. They promote the annual package, but you can ask for a 6-​month package if you’re not ready to commit for the full year. It is a great way for busy folks to force themselves to get a monthly massage because, let’s face it, those of us that don’t have time to do things for ourselves, are probably the ones that need it the most.
Another thing that I love about their monthly package is that you can roll over the massages (or facials, if you choose) to the next month.
The spa is clean, the staff is professional, and I’ve enjoyed every massage I’ve gotten there so far. I’ve gone to a few different people and they’ve all been great.
The only cons are: (1) the 60-​minute massages aren’t truly 60 minutes. Most of the time I’ve gone, I’ve noticed that they’re really only giving me about 50 minutes, so that they can stay on time for their next appointment. I do appreciate that they are on time, but you do lose out on a few minutes. (2) I feel like there are reminders everywhere about tipping and how much. Maybe this is helpful (and necessary) for some people that might not remember to tip, but I feel like it is overkill and I think it’s rude to ask for tips. I always leave a tip, but I don’t like that I was asked to. Maybe I just need to get over that. But, these 2 things aren’t that big of a deal and won’t deter me from going back.
Overall, great spa and good prices. Bonus: Yogurtland is right next door. Massage and yogurt in one stop… heaven.

Friendly front staff. Great prices and first time specials. Massage Envy Spas offer a membership package you can’t resist.
Compared to a place like Burk Williams: you do not get the spa and sauna room but their massage prices are half of what you’d pay at Burk Williams and the quality of massage is much better. I can’t wait to go back here every month for my massage.
Can’t wait to take advantage of my monthly package.

The place is nice, though I don’t think I’ll go back. I can’t complain of it not being clean, orderly, and very systematic. Everyone seemed helpful enough and willing to do what was needed to make the experience memorable, if not sedated.
My only disappointment concerns the over-​zealous nature to which my assigned masseuse took to scrubbing my tissue. I felt as if she viewed the skin on my back and legs as food burned onto a casserole dish, and her sworn duty was to remove it. As you can see, I survived the treatment. I guess what doesn’t kill you makes you stronger.
One should be more careful about one’s massage therapists.
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This place has it all … friendly and courteous front desk associates, talented therapists/​estheticians, easy-​to-​find location and great prices!
From the moment you walk in the door, you are greeted and taken care of (perfect way to begin your relaxation), you are then taken into the Quiet Room to further your relaxation until your therapist comes to get you. Once in your treatment room … oh boy … they have hired the best of the best!
Your first massage is $ 39 … your first facial is $ 49! Oh, did I mention that you could get a massage and a facial in the same room, and the therapists switch out! You don’t move a relaxed muscle! They even have a couples room!
Yes, there is a $ 59/​mo Wellness Program, but that allows you one massage session per month! A fabulous deal! Who doesn’t want a reasonable massage performed by a highly trained therapist?
NJ CHICK says … if you’re looking to relax, in a clean, professional spa, call NOW … just don’t take my appointment!