The Downstairs Store

I always find lovely gifts and things that I want to keep. The staff is always friendly and helpful. They never hover or rush you.

Very poor customer service and poor quality items. THis store is very unfriendly about returned merchandise.
I purchased a somewhat pricy eyeglass holder last week and not only it didn’t work, it fell apart the first time I used it. I took it back the next day to the store. The lady behind the counter said that she cannot refund my money because the owner is not there, and she told me to come back in a few days. I called her back in a few days, she said to call back again, finally she confirmed that I can come back and get my refund at anytime. I stopped by in a few days, a very unfriendly clerk «Sharon» behind the counter told me that she cannot refund my money because the owner is not there and I have to come back again!!! I told her that the item was defective and the owner has authorized the refund. She again insisted that she I have to come back! Finally after 30 minutes of arguing with me she called someone and agreed to give me my refund.
If I had known that they sell such a poor quality items and that give you such a hassle to refund your money for their cheap defective items, I would’ve never wasted my time going in the store to begin with!!!

Strolled in hoping to find a surfer-​themed birthday card. Wrong place for that.
Your granny would probably find this place adorable. Check out the photos posted by the owner; they tell the whole story.