Apple Store

I just recently left Samsung and became an Apple user. I have never had the treatment I have thus far, received from this location, with any of my phones/​products… Ever… After an online transaction I had done to hold an Apple Watch in the store for me their was A LOT of confusion as to where my watch was. I walked around the mall for two hours and never received a notification saying it was ready. I went back to the store ten minutes to close and the manager there helped me and got everything I needed to be done accomplished. After the mall closed I was still in the store, I told him I could go and come back the next day and he said «it’s not a problem I want to make sure you know everything before you leave.» I was there until 10pm. This was a great experience for me. Thank you!!!

I’ve been having an issue with my iPad 2 after installing iOS 9.0.2, so I attempted to «downgrade» back to iOS 8.x.x. The iPad didn’t like it, so I tried to reupgrade to what I had — and it didn’t work. So, off I went to this Apple Store.
I walked in, and after speaking to only two people I was able to speak with a technician. He walked away with my iPad, only to return after less than ten minutes — saying that it was a hardware issue, and my only options were to buy a «refurbished» model that they had in back, or a brand new model. I didn’t have the money for even the refurbished model, and left the store quite incensed over this update.
The reason that I’m writing this review is to call out the complete and utter idiot technician that pretended to help me. When I got home, I made a last-​ditch attempt to reinstall my previous update — and it worked just fine. Everything back the way it was — still running slow, but running. The tech told me that it was a hardware issue, they could do nothing, and that my iPad was essentially a brick. It was, in fact — and continues to be — a software issue. He spent a couple minutes with the unit, and decided that he could sell me a new one rather than actually do his job.
Screw you, schmuck.

This is the closest Apple Store to me. I’ve bought several products here over the years and even had a few repairs done and in all cases, service very knowledgable and professional. Staff is always helpful, though it can get super busy at peek times, I usually come on a weekday morning with no waiting. I like that the geniuses don’t make commission so you’re getting honest advice and not the whole high pressure sales experience — never felt any pressure to buy at all.

Went through 4 i phone 6 for same issue and manager each time kept blaming us for software issue. Finally on phone number 5 which only lasted 2 hours before having same bug. I demanded a refund. Phone was only a month old. Jessica the manager refused to give a refund and wound up calling apple to get a refund.
**WARNING what they mean be remanufactured is that they sit in the back and refurbish RETURNED phones. It is not done in the factory like they claim it is a load of bull.**

If I could give a 0 star rating I would. I had an absolutely AWFUL experience yesterday which is making me rethink if I want an IPhone anymore to begin with. I purchased my IPhone in March, and already my bluetooth connectivity and my headphone port is not working properly. It is sporadic, so sometimes it connects no problem, other times my FitBit doesn’t connect all day because the bluetooth on my phone doesn’t realize that my FitBit is right there next to it.
I went into the Apple Store yesterday around 6:30pm and stood in line. The girl in front of me was having Wi-​Fi issues and the guy told her she would have about a 25 minute wait but they would diagnose her phone. It was not under warranty so she may have to pay.
My turn came and I explained my issues and was told they had no appointments until Monday of next week and could not diagnose my phone until then. My phone is 4 months old and in a case with a screen protector, no damages at all. I explained I didn’t mind waiting even until later as I worked a double shift today and again on Saturday. No can do he said, had to make an appointment… needless to say I left frustrated, only to visit the Apple Care website and see that they had appointments for today and Saturday and Sunday… so the guy basically lied to my face but helped the person in front of me without a problem.
I am now losing time at work to go to the Apple Store and if they do not fix or replace my phone as it is still under the manufacturer’s warranty I am just done with Apple products in general. They can take my phone and IPad and keep them!

The second time this store has «lost» an appointment I have made about my phone. I called apple care on a Saturday to make an appointment here for Wednesday at 6. When we called the store and told them they were running a little late they said it would be perfectly fine. When we arrived (after driving an hour) they told us there was no appointment in their systems. After being sent to about 4 different associates we were told they would «try to squeeze us in» and we had to wait 2 more hours for the appointment to fix my screen. great products, AWFUL service

I always have had great service in this store. It is very organized with their process of seeing each customer. People have to be patient due to high amount of customers. They replaced an iPad that had a cracked screen for free! Just recently I had a MacBook Pro repaired as well for free! I love Apple products and the amazing service that comes with it. Thank you!

The store is nice it’s not huge but the people that are there are very personable especially if you’re going for training services. They’ve got all the toys you ever want and more and the accessories are pretty vast as well. I think they’re a little bit more on their toes because right down the hall from them is a Microsoft retail store as well.

Hands Down! This is an excellent Apple Store! I have been using Apple products for 5 years now, and the few times I have had to get help, they were «right on» and patient and professional. I have visited two other stores and they aren’t the same. I was rushed and they weren’t customer service oriented. I really love my Mac, iPad and iPhone. Having a place that I can call and/​or go for help… and really get it, (not fake rehearsed statements) makes a BIG DIFFERENCE! I am almost wondering about spreading the word… the store will be even more crowded once more people know how wonderful this store is. Thank You Aaron and Michael. I hope your store manager and Apple knows how great you guys are! Saturday 11-​1-​2014, check the schedule! XO

Absolutely ridiculous… there were literally over 50 people in this store, closer to 100, you could barely walk in the store. I went to the Genius Bar for them to take a look at why my MacBook isn’t booting anymore. After being ignored for 5 minutes someone from the counter asked me what he could help me with. I explained that my MacBook wasn’t booting and he told me to go talk to another employee who he pointed out to me.
After pushing through the mob of people surrounding that employee, he turns and says, «everyone waiting to speak with me, I can’t help you, go make a line somewhere and I’ll get to you whenever». Seriously??? I understand if the store is overwhelmed with customers, but take the time to treat everyone nicely. I’ve used apple products for years and have always had great experiences both with the products and with the employees on the rare occasion that I needed them to take a look at something for me. I’m not very happy that now I have to stand around and kill valuable time because nobody there knows what they’re doing.
NOT HAPPY APPLE, I’M NOT HAPPY!!!

Always receive friendly and helpful customer service here. Sometimes it is packed, but what Apple store isn’t. That can be frustrating, but it’s worth the wait.

I had a problem with my iPhone not being recognized my my laptop after I did an upgrade to iTunes. I went to the Apple store and spoke with a «Genius». They were unable to figure out the problem and suggested that I go to the Microsoft store in the mall since I was running Microsoft 8.1 on my laptop. When I went to the Microsoft Store, they completely uninstalled iTunes and re-​installed it. Presto! I worked like a charm. So, who’s the Genius now? Apple associates were clueless.

They are very helpful! and nice. I think maybe out of the 100 times that I’ve been here, they were unhelpful and somewhat rude maybe once!
They really are very nice though for the most part and helpful.

More than helpful staff. A while back I had the new iPhone 4. While working in my yard I emptying out a kiddie pool, I got lots of water on myself and into my pocket where the phone was located. Crap, let it dry out but wasn’t coming back. Could not be without my phone. So I went in, with no appointment and explained what happened. Within 10 minutes I walked out of the store with a new phone and did not pay a penny extra. The person that took care of me, was obviously fantastic. Since then I have purchased 2 other phones, and iPod, iPad and a Macbook from this store. Apple products are great but the customer service here was outstanding.

Came I. Here because battery almost exploded in my laptop! Made the appt for the Genius Bar and only had to wait a few minutes. That’s a plus! Luckily computer was still under warranty because they replaced it. Not sure how much it would be without the warranty.
I do have to add that while here waiting a lady came in with her little white dog! What??? They allow dogs in the apple store now?! Cool. I’ll bring my husky in!

I love apple and will always stay with an apple product. I went to get services their and made an appointment online. Gets a little crowded on weekends. But I went to the Genius Bar and they were right with me. They gave me a few options what to do. And did it all for free for me! If you something like a cracked screen you may have to pay unless you have AppleCare. Also, to shop there is good service too. I got to interact with the Macs and iPods, iPad etc. So cool! I would total go to that apple store again!

As a long time Mac user I’ve been to every Apple store in my area and to dozens of Apple stores across the US.
These stores (and Apple products) have grown in popularity so much it can be tough for the uninitiated in a mobbed store.
That said, this little «mall store» which is one of the smaller layouts Apple has, has been consistently friendly, useful, informative and courteous to both me and my wife.
I used to use the West Hartford Apple store almost exclusively but a bad experience there led me to Danbury and the manager there not only made things right for me, she followed up and made sure things were working out for me.
I’ve been in this store with simple iPhone questions and more complex AppleCare issues on my computers and to this day they’ve treated me right, never had a bad experience.
Again, to the uninitiated Apple stores can seem like hipster conventions (especially in New York) but if you can see past that they can provide a good service.
The Danbury store stands out in my experience and I’m delighted it’s close enough to me (I live up the road in Warren) so that it’s my store of convenience as well as choice.
We lost power for a week last October, this Apple store went out of its way to extend its wifi network so more people in the mall could get online.

Just purchased an iPod touch from this store. The girl that helped me was supper helpful. Answered all the questions and was not a pushy sales person.
Great service!!!

Why would I go to an Apple store? It is so annoying! The same customer formula is present at every location:
–1 «The Mac Bragger»: pretends to shop and need assistance so they can loudly explain to the entire store how much Apple gear they already own, what they plan to own and what networked iTunes magic is taking place in their loft apartment.
–2 «Clueless Repair Customer» wanders aimlessly hugging the MacBook their Weimaraner stepped on
–3 «Divorced Parent» looking to one up their ex, «guess what kids? Got you new iPads this weekend!»
–4 «Devoted Windows Users/​Mac Haters» oh Macs are so stupid! lame, oh but that’s neat, so simple, oooh pretty. I’ll take it!
I tell myself every time «I am not going in, I have seen everything they have», but it draws me in and I have a blast playing with the gear and enjoy the drama of an Apple shopping experience.
–Composed on my iPhone–

Apple, oh how I love the. Everything I’m about is Apple.
This store is close by, but I have talked to many un-​educated employees there it’s out of control. Sometimes I am teaching them.
Other than that, 4 stars all the way. :)