Home Telecom

My second week back to school in 10 years and my internet went out, and of course, «after hours.» After my friendly phone call (after hours), which I spoke to someone within the first couple of rings, we were given a reference number and told someone would be calling. («Great, when will that be?») Much to my surprise, I woke up to a missed call AND text from Tech Robbie Clamp with a solution. Followed by an unexpected visit (on a Sat. morning) that fixed the problem. I told Robbie, «I didn’t expect all this. This is definitely not how we were treated with the other guy (stupid Comcast), this is amazing!» He responded with, «This is how it should be.» Looking back, I have always spoken to someone instantly (the 3 conclusive times I’ve called, including activation, the 2^nd was my fault) and they have felt like I’m speaking to my neighbor. Bravo Home Telecom (standing ovation)! Sending Robbie, the mastermind, was your best move and I am so appreciative of be treated. I hope your company never loses its touch because it is the huge thing that sets you apart. Thank you Robbie for the exit of, «Here’s my card, if you guys need anything let me know.» WHAAAAT?!

Very poor customer service. Something is always broken whether it’s the On Demand or internet service. It can take multiple calls to resolve a single issue. Try Dish or Direct TV first.