AMC Loews Liberty Tree Mall 20

Haha I still don’t understand why people think the place is a dump. It’s really like any other movie theater.
I would just note that they need to get more cashiers at the front for people buying tickets. There’s no way 2 is enough for huge lines on the weekend.
Prices are high but I guess this is industry standard now.

Was in Danvers after an appointment and wanted to see Captain America again. I usually go to Showcase in Woburn, but went here out of sheer convenience … What a MISTAKE!
This place is a complete toilet! Does management even have an ounce of pride? The floors are dirty & sticky, the décor is faded, the smell throughout this place is a turn off in itself.
Does the staff have any social skills what so ever? They can’t even be bothered to respond back when I extended a hello. How’s your day going?
The theatre was filthy & littered with trash. Which means it wasn’t cleaned prior to the next screening of Captain America !!
This kind of environment completely took away from me enjoying at over $ 10 a ticket for a matinée???
I’m sticking with Showcase Cinema’s in Woburn.

Used to be a nice theater but was a dump. Trash everywhere and employees sitting around doing nothing. Bathrooms are filthy, floors are sticky and almost every trash can was overflowing. This was a slow Sunday night. The same cans that were overflowing were at the beginning of our movie were still full at the end. Employees sitting on their phones and even overheard one say «I’m lazy today and not doing anything.» Paying over $ 11.00 for a movie and $ 6.00 for a small bag of crumbs for popcorn could at least provide a clean theater. Shame. What used to be a great place to go is now a place I wouldn’t even take my kid to.

Awful. Dirty theatres, smells like a toilet, expensive tickets and overrun by droves of obnoxious teenagers. This place brings the loudest, rudest moviegoers ever to their theater like moths to a flame. Never again.

I’m on crutches right now and went to see a movie by myself. Would not bring me food as they claimed they were understaffed. Takes one minute to get more food business and make a customer happy. It amazes me how much people don’t think.

This is what (non-​independent) movie theaters are like these days, sticky, trashy, expensive drinks and popcorn. Nothing terrible, just not a great or exciting experience.
I was here last weekend to see Joy with my mom. It was also… Star Wars weekend. Our theater was in the same hall as SW, so we had no idea whether we had to stand in line or not – then we saw the signs that were waist high (no one could read them…) saying it was the line for SW. Gah!
We got our tickets on Fandango in advance which worked nicely.
We skipped the (LONG) lines for the snacks and just found our seats and waited for the movie to start. I love trailers but my mom thought there were too many.

I don’t even want to give this place 1 star. The movie theater was in absolute chaos and was a zoo. The place is unorganized and the workers are horrible and extremely rude. To run a business you need great works especially ones with good social skills and works who aren’t idiotic and know what they are doing. I had to change my 7:00pm movie to 9:30pm because the workers didn’t know how to keep people on a orderly fashion and rip tickets properly. I went to get in the movie for my 7:00pm show and the ticket person said it will be another 15 minuets and it was 8:50. I was really aggravated at this point. When I finally got into the movie it was 20 minuets in and there was no where to sit. Thank god they let me change it to 9:30pm show. They had the same song and dance they did with the 7:00pm show. It was about 9:15 I got up and waited for them to call my movie. Mean while when we were sitting they had people for our movie lining up they didn’t even tell us. The line was ridiculously long and it wasn’t even for the Star Wars movie it was for «Daddy’s Home» (side note, go see Daddy’s Home, it’s amazing and extremely funny). And again like I said before the staff here are very idiotic and very stupid with there work. I will never come to this movie theater again and I will take the ride to the Revere cinema and where people actually know there jobs and how to manage a movie theater properly.

I feel the need to defend this place after I went there this very weekend to see Star Wars. Yes, what a lot of the other people have written here is true. It is dirty, there is trash everywhere, and the bathrooms aren’t great.
But I have never, and I mean NEVER in my life seen people who act as terrible at a theater. Yes it’s dirty, but everyone in my showing of Star Wars left their trash behind and all over the floor. I am talking completely full bags of popcorn, drinks, you name it, shoved under chairs, left in the seats, spilled everywhere.
There were at least 3 people trying their hardest to clean the theater after the movie, and I have never seen people who look more exhausted. I don’t blame them, you can only clean up so much after hundreds of inconsiderate slobs. I wish I could review the other people at the theater because they would get a big fat zero.
People leaving 1 star reviews here should look at each other before they blame hardworking, likely underpaid staff who try their best to clean up after them. All right, I’m getting off my soapbox now. There are also great vintage posters in the hall that I would pay just to look at, even a Kevin Costner section which is incredible.

This theater is a dump and the people that work here are rude. I get it that the Star Wars opening has been a tough weekend for the employees but that is how the industry works. You pride yourself on the hit movies as that is what keeps the concessions busy and the employees occupied.
We are in theater #2 to see Alvin and the Chipmunks– Road Chip and had to go to several rows to find 3 chairs in a row that didn’t have at least one that was broken. Can’t blame that on the Star Wars opening.

Another gross experience at AMC Danvers. Star Wars opening night. I had my choice of gum stained, broken, or ripped seats. Sure you got those new and improved Coke Freestyle machines but how about taking care of your actual theaters?
Also maybe you should consider making your staff wear gloved when serving popcorn.

The staff tried to steal my Khols gifts I left behind by hiding them in their trash. It’s an old trick. You don’t turn it in to management… you hide it and wait until late until people have left and then you bring it to your car. They lie and say someone stole it but the staff hid it in trash. It’s despicable of them to do that.

Terrible quality projection, with lots of noise and green splotches over the screen. Do not go here if you care about good quality.

As the prices skyrocket the quality takes a nosedive. I remember a time when they used to change up the carpet once it started to reek like urine and filth. The seats are no better, sit down quickly and try not to think about the sticky, petri dish of grime you are about to spend the next 3 hours perched on. When you are seated, be prepared for the creaky chair to tip until it crashes into the floor behind you, because they are ALL broken. I wouldn’t use the cup holder if you paid me as it also full of crude. Quality of film and sound is good, if you can get past the utter filth and germs you are pickling yourself in. Please AMC I urge you to update the seats, disinfect the floors, arm-​rests, and change up the carpeting. Make going to the movies a pleasurable experience again. Please…

Since having kids (3 all 3 and under) I have not gone to the movies much, in fact my wife and I just realized that tonight was the first time we went to a movie theater in 18 months. I really wanted to see Black Mass so we came out tonight. I must say, I’m very disappointed in this theater. The bathrooms were dirty and smelled bad, as though they had not been cleaned in a long time. There was litter and garbage on the floor. Out in the lobby, there was popcorn and other garbage on the floor, the garbage cans were overflowing and had not been emptied. The ticket taker was friendly but he was more interested in chatting it up with his girlfriend that to attend to our tickets and entrance.
So, this was not a classic movie theater experience, and for $ 12 per ticket I expect much more… I hope than when I return next year, for my very rare outing to the movies things are improved here.

Now here’s the thing, I love going to the movies. Even with the six dollar for a small bag of metzametz popcorn. Last Saturday afternoon, my significant other were spending an all day date together. One of the things on our list was to go see a movie. I got to pick. So, after spending some much needed time by the sea, we arrived at AMC theater. Because we were so early, we got our tickets for the four fifteen showing of A Walk in the Woods. First off, we go to the ticket counter and the person who greeted us, and I use that term very loosely, asked us which movie we wanted to see. We specifically stated the four fifteen showing of
A Walk in the Woods. After getting our tickets, I did mention to my guy, «If you don’t want to work here, why do you work here?» That was the impression that this young woman gave us. We walked the mall a bit until it was time to enter the movie theater. First we stopped to get our popcorn. My guy was a little perturbed about the cost of the teeny, tiny bag of popcorn, but I reminded him that we were on a date, and that shouldn’t matter. Then we entered theater 19 which was on our ticket and the nice ticket man pointed us in the direction with a smile I might add. Sooo, now we sit through endless commercials and trailers and notices waiting to see our date movie. FINALLY the movie starts… my guy turns to me and asks who was supposed to be in our movie. I remind him that Robert Redford and Nick Nolte were the stars… he says that those names were nowhere in the beginning of this movie. With that he steps out into the light to read the movie that was on our tickets. A VISIT… that was what was on our tickets… well I have to tell you… if we had missed a lot of the movie that we really wanted to see, I would have been extremely upset. That only thing that saved the day, is that my guy was smart enough to figure out we were in the wrong movie. I don’t normally complain about things like this, but I am disappointed that there isn’t better customer service when you pay so much money for entertainment. I will probably go back to that theater, but if I see that particular employee, I will go to another ticket window… What ever happened to the good old days, when people liked their jobs? And if they didn’t they looked for something else.

I try to avoid this theater if I can. Sometimes it is playing the film I wanna see and it’s not anywhere else.
Staff is uninterested to the point that I have been sent to the wrong theater. One time I bought a tix on my phone for mobile tickets and they couldn’t use it because they system was «broken» and while searching for a scanner he wouldn’t give me my phone back that the ticket was on. Service is crazy slow and compared to other AMC theaters, this one is pretty bad.

If I could give them minus 5 stars I would.
Went Father’s Day with the kids.
After waiting over a half hour in line for popcorn I found they oversold the seats and we couldn’t see the movie. Waited in line again for replacement tickets. We had to wait 1 ½ hours for the next show.
The entire place looked like wild animals ran through it. There was like piles of trash 4 feet high outside of every theater. The concession stand was dirty. I guess no one wanted to take the garbage out???
The theater itself was dirty from the last show.
And trailers are now 30 minutes of ads along with upcoming shows.
The staff are all teens who really couldn’t care less about customer service.
I spent like $ 80 to be treated horribly. Nice job AMC
It’s just time for everyone to stop going to the movies until it becomes a decent place again. These guys are making huge money … They can do a lot better.

This place is ok. It’s convenient since it’s inside the mall. Not super clean. Bathrooms are dirty.

Same prices as the nice theaters without all of that pesky cleanliness or comfort.
You could feed a small country with all the food left over on the seats and floors. Seats haven’t been updated since the place opened so no comfy recliners. You can lean back about an inch before the back of the seat hits the floor behind you. Less legroom than Delta extra economy.
It gets a star since we could get tix to take our 8-​year-​old to a movie sold out everywhere else and have our choice of broken seats. Now I know why.

I think they wash the seats after each use. But they wash them in chocolate and grease.
Don’t wear your good sweatpants — they will get dirty.